Call the Bailiffs Time to Pay Up S02E02 (27 July 2022)
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00:00We're High Court enforcement agents, we've got a High Court here, I'd like to sort this out face to face.
00:07Peace out!
00:08£12 billion is owed to people and businesses in the UK.
00:11Don't do that, sir!
00:13There is money owed, and it has to be paid.
00:16When all other attempts to settle a debt have failed...
00:18This is quite a lot of money, it's over £5,000.
00:20It's gonna come to the bill, please!
00:22...cases can end up at the High Court.
00:23Nothing can conquer the writ.
00:25Where a judgement commands enforcement officers to recover what's owed.
00:29Our agents are the last chance saloon.
00:31Let's go!
00:32A High Court writ...
00:33All check-in debts are gonna be closed until this matter is resolved.
00:36...gives agents the authority to enter unlocked homes and businesses.
00:40We've made contact, we know they're there.
00:42We're important, agent!
00:44Everybody leads the trail.
00:46...and to seize and sell property.
00:48If you think we're doing something, call the place.
00:49They're trying to do everything they can, apart from actually paying the bill.
00:52...to finally get debts paid.
00:54They want us to get their money back.
00:56£56,000.76 pence, outstanding.
00:58In these difficult times...
01:00I need to go home!
01:01...agents find ways for people to clear their debts.
01:04We're not ogres, we're nice people.
01:06Hopefully it'll be a weight if your shoulders in.
01:08...but every day...
01:09Call the police now!
01:10...they face aggression...
01:11...and abuse...
01:12...as they try to settle debts...
01:17...that no one else can.
01:21He thinks he can fight me.
01:23Let's see!
01:24I know!
01:25What do I do?
01:37It's an early start for High Court enforcement agents Mark and Virgil.
01:41Mate, when I see days like this, I miss back home.
01:44I miss my home country.
01:45But I always get a profession of Romania.
01:47It's always cold, wet, windy, you know, winter.
01:50No, it's really nice, but when you have rain, you have rain.
01:54Over here you have five, six, seven types of rain.
01:57For example, what do you call this rain?
01:59Right.
02:05They're on their way to collect a debt from a woman who owes a university nearly £4,000 for unpaid rent.
02:15She's been hard to track down.
02:17However, we have located a new address, which we believe they are residing at,
02:22so we're instructing the agents to go out and make an attendance.
02:27A man has contacted the office to say that the woman who owes the money
02:31doesn't live at the address the agents are going to.
02:34From the notes here, it looks like she's 23, 24, something like that.
02:39Yeah.
02:40From the police report, it says that she still resides there,
02:43although the father sent her letter back and said that she doesn't live there, so...
02:48She's got a feeling we need to get a lot of hassle from her father here.
02:52I totally get why people are protecting their family.
02:55Usually, when the son and daughter have been through these kind of problems again and again,
03:01they can't make them deal with the situation.
03:04It's one of these.
03:06Yeah, this one.
03:07But it's not going to go away.
03:10The High Court only passes judgement on a debt when all attempts to settle it between the two parties has failed.
03:22Commanded by the court's writ, the agents must now find the woman.
03:29Someone's in there.
03:30Yeah.
03:31See you later, Don.
03:32Hello?
03:33My name is Virgil.
03:34I'm a High Court enforcement agent.
03:35I'm here with my colleague, Mr. Mark.
03:36You listen to me, right?
03:37Yeah.
03:38They explained to you that she's not here.
03:39Can you show me some proof of that?
03:40She doesn't live here, and it's not my problem, and it's not your problem.
03:42Show me...
03:43Let's do this.
03:44Let's do this.
03:45I can't.
03:46Please call the police.
03:47It's your turn.
03:48Tag.
03:49Tag.
03:50Tag.
03:51Tag.
03:52Tag.
03:53Tag.
03:54Tag.
03:55Tag.
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03:58Tag.
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04:00Tag.
04:01Tag.
04:02Tag.
04:03Tag.
04:04Tag.
04:05Tag.
04:06Tag.
04:07Tag.
04:08I'm trying to sort this out.
04:09She honestly does not live here, honestly.
04:11Okay.
04:12I'll give you my number.
04:13Can you get to call me, please?
04:14I have no contact with her.
04:17Any other normal person would open the door.
04:19It doesn't reside here.
04:20Here's the paperwork to prove it, and you'd be on the way, but you could hide in something
04:24new.
04:25The agents are told by people nearby that they believe a young woman is living in the house with
04:31the couple.
04:32Really appreciate it.
04:34Have a good day.
04:35Bye-bye.
04:36I'm betting she's going to call her husband, and he's going to come back.
04:39Yeah.
04:40Should I go in the back and...
04:41You can get a guy.
04:42Yeah.
04:43Give it a gun.
04:46Here we go.
04:47Watch your back.
04:54Morning.
04:55Sorry about this.
04:56You all right?
04:57I'm Mark.
04:58I'm a high court enforcement agent.
04:59Get off my property.
05:00I want you to call her, please.
05:01You can call her by yourself, sir.
05:02I've asked you to leave the property.
05:03I want you off my property, mate.
05:04I can't.
05:05I'm telling you.
05:06Yes.
05:07You don't live here.
05:08Show me.
05:09That's what I'm asking.
05:10No, I'm not sworn you.
05:11Get a search warrant.
05:12I don't need a search warrant.
05:13I don't know in case you do, mate.
05:14You try and get fluffed over, won't I?
05:21Small businesses account for 16.8 million people of the UK's workforce.
05:26Who is the boss?
05:27You're the boss?
05:28Perfect.
05:29And 84% of them experience late payments from companies they supply.
05:34We've been given the decision by the court.
05:3650,000 small businesses go under every year because of cash flow problems.
05:43So, if you've never had anything to do with them, why are they saying that you owe them
05:46money?
05:54Right.
05:55Let's get that case up.
05:57Agents Chris and Sam are trying to track down a pub landlord who owes a drink supplier
06:02over two and a half thousand pounds.
06:07The supplier says they've been trying to get their money back for over two years.
06:12I've checked the company's house to see if this guy has a company or everything seems
06:16to link up to the pub.
06:18So, let's just hope it's all open and trading.
06:22There, look, on the right, lights are on.
06:27Looks good.
06:34Chris and Sam must first confirm that the landlord of this pub is the person named on
06:38the High Court writ who's responsible for the debt.
06:43Right.
06:44Looks like, literally, it's just that one dollar.
06:47Hello there, can you come to the door, please?
06:59Right, we might as well just go and wait back in the vehicle for a bit.
07:06Sam spots a man approaching the pub.
07:09Have you got the right?
07:10Yeah.
07:11Yes, well, hello.
07:13Hello, mate.
07:14It's all right?
07:15My name's Chris and I'm an agent.
07:16We've been issued a High Court writ because you owe some money to a drinks company.
07:21If you want, we can go in and literally the three of us can go and sit down if you want in your building.
07:31I never signed for the actual documents for the drinks.
07:38The man claims that his former business partner is the one responsible for the debt.
07:43They signed the contract with them.
07:45Yeah.
07:46It's not my signature.
07:47That's what should have been discussed at court.
07:49You said for whatever reason you didn't go to court.
07:51No.
07:52Even if the man did not sign for the order, he is still legally liable for the debt.
07:58Because there is a High Court writ, and I'll show you a copy of it, and it says your name.
08:02You are the only person that is owing this money.
08:05I'm happy to pay £500 now, and £100 a week, start from this Friday.
08:10The drink supply company who are owed the money say that they offered the landlord a payment plan to help settle the debt.
08:17But the offer wasn't accepted.
08:19First impressions is key to us.
08:21We will be making an assessment on what assets we're seeing.
08:25We're not going to get every case paid in full, but we want to make sure we've got the best result that we could have done on that case for our claimants.
08:322,719, that's where we are, 2,700.
08:35You say to me, yes, I can pay on no account, OK?
08:38If you tell me no, or I can pay part of it on an arrangement, whatever, that, to me, isn't a yes.
08:43So, sadly, that means I need to then look at next stages, which is, I then need to see what assets you actually have that could clear this debt.
08:50If we move to stage two, that is going to be 3,300.
08:54Each stage of an enforcement incurs additional fees, which have been set by government.
08:59You can't just put bills on, bills on.
09:01It's never going to happen.
09:03So, I'm going to ask just once more, and I'm hoping you're going to say, just give me a minute now to make a phone call.
09:08No, no, no, no, no, no.
09:09You're putting me into a corner now, right?
09:11When you put up an animal in the corner, it's going to react.
09:16Coming up...
09:17So, if we can have a look at that safe.
09:19Chris and Sam identify valuable assets.
09:22That's telling me there's potentially going to be money in that safe.
09:25And Mark and Virgil...
09:27We are on our way to you.
09:29...call for backup.
09:31That escalated it quickly.
09:32My daughter doesn't live here no more, so get off my private property.
09:49Mark and Virgil are trying to recover a debt from a woman who owes nearly 4,000 pounds to a university for unpaid rent.
09:59They believe she lives at the property.
10:01I'm telling you...
10:02Yes.
10:03...she don't live here.
10:04Show me.
10:05That's what I'm...
10:06No, I'm not showing you.
10:07Get a search warrant.
10:08I don't need a search warrant.
10:09You do know in case you do it.
10:10You try and get flopped over, won't one?
10:11To search for goods belonging to a person named on a high court writ.
10:14Agents have the authority to enter properties and grounds through unlocked doors and gates.
10:20I'm just trying to have a normal conversation with you.
10:21I'm just trying to have a normal conversation with you.
10:22The goons are here.
10:23Listen, mate.
10:24I don't care.
10:25I'm just trying to have a normal conversation with you.
10:26No, we're not.
10:27Go and get the police.
10:28And if they want to come in...
10:29I'll let the police in.
10:30You need to get away from me.
10:32I don't care about you or you're going over there.
10:34I just want you to leave us alone.
10:36Unfortunately...
10:37Unfortunately?
10:38You saying that she doesn't live here is not enough.
10:39I don't care what it is.
10:40You aren't coming in the house.
10:42You're on my property now.
10:43Yeah.
10:44All right?
10:45I don't want you to...
10:46You haven't got a right to be here.
10:47I have a high court writ.
10:48Listen.
10:49Listen.
10:50I'll give my number.
10:51Listen.
10:52I don't care about you.
10:53I was told you once.
10:54Right.
10:55You and him need to go off his property.
10:56You try and get Mark and I was to have writ.
10:57Is that a threat?
10:58I don't want to talk to you.
10:59Mrs. Smiley boy.
11:00Don't talk to me.
11:01Stand down with her all day.
11:02I don't care about you.
11:04You don't understand.
11:05She doesn't live here.
11:06Get the police.
11:07I don't care what you want.
11:08Piss off.
11:17It's protecting his daughter.
11:18That's all it is.
11:19Yeah, but...
11:20It's the wrong way.
11:21Yeah.
11:22It is natural for the family to protect the debtor.
11:25We see it day in day out.
11:26We're inside their castle
11:27and they're protecting their son and daughter.
11:29And I respect that.
11:30But at the same time,
11:31we've got to carry on enforcing for the claimants.
11:34A lot of people think that's illegal trespassing
11:37or whatever,
11:38but that High Court Writ gives us that power to do that.
11:42Mark and Virgil need to determine
11:44if there are possessions within the property
11:46they can link to the woman named on the writ
11:48that could be seized and sold to help clear the debt.
11:54You're on my property net.
11:56Searching in my property with no authorization.
11:59This is my property
12:01and you are actually searching it with a search warrant.
12:03Then the police will arrest me then.
12:04The police are coming.
12:05Perfect.
12:06No.
12:07Okay.
12:08Do you really get a pleasure out of all this?
12:10No, I don't.
12:11You do, don't you?
12:12You do.
12:13It's really simple to get out of it, isn't it?
12:14No.
12:15The police are coming.
12:16The easiest way to get out of it.
12:17Let me speak with your daughter.
12:18That's it.
12:19We'll swap out and we'll leave.
12:20The police are coming and you will be leaving.
12:21So I'm not bothered.
12:22I'm going back in the house.
12:24We'll wait for the police to arrive
12:25and then we'll get it sorted out.
12:27Okay.
12:28You'll see them when they read.
12:29Please don't knock on the door again.
12:30You'll see them when they turn up.
12:32Okay.
12:37Don't do anything.
12:38Go on in my...
12:39Get off my property.
12:40Get your hands off.
12:41Get off my property.
12:42Get your hands off.
12:43You're going to...
12:44Listen.
12:45Listen.
12:46Listen.
12:47You're going to...
12:56It makes a difference because we're here today
12:58commanded to have removed goods.
12:59Agents Chris and Sam are speaking with a pub landlord
13:02who's failed to pay a bill of nearly £3,000
13:05owed to a drink supplier.
13:11Please don't think I'm being off because I'm not.
13:13Yeah.
13:14I'll tell you as it is.
13:15I'm not going to beat around the bush
13:16because I want to save your time as well.
13:18Do you want to try and see if you can get it paid
13:20at enforcement stage one before we go and start listing items
13:23and moving to the next stage?
13:25If the man won't pay, the agents have the powers to seize
13:28and sell his possessions to help settle the debt.
13:31Nothing in here belongs to me.
13:33I walked in here with a black bag.
13:35All this furniture in here.
13:36Yeah.
13:37Yeah.
13:38I rent.
13:39It's the least part of it.
13:40Yeah.
13:41But ultimately, you're the one occupying this space
13:43and can buy these assets.
13:45And if you look on here, it says F and F.
13:48I'll pay rent.
13:50So that...
13:51That is fixtures and fittings.
13:52Yep.
13:53Yep.
13:54That shows me there's a lease and it shows me that there's maintenance work going on.
14:03And that is not sufficient to say these items belong to anyone else.
14:06So we will be taking them in your name.
14:08So what I'm saying to you, what I'm saying to you now...
14:11Well, very soon, it's going to go to the next stage of 500...
14:14I can hear debtors' stories from them having a bad year, a bad day.
14:19Of course I can empathise.
14:20I'm human.
14:21But, you know, they might owe someone that really does need that money.
14:25And it's the money that we are rightfully trying to get back for them.
14:29Let's see if you can get some...
14:31I'm trying to help clear it.
14:32I haven't got 2,000, Samarone.
14:33Like I just said to you, I'm happy to pay you £500 now in cash.
14:37Mm-hmm.
14:38And £100 a week on a payment plan.
14:40There's enough items here...
14:41No, no, no, no.
14:42Are you refusing the payment?
14:43I'm here to take goods today.
14:44I'm refusing it right now.
14:45I'm going to take the goods into storage because these goods will clear that debt.
14:48He's to and from and he's saying, right, I can't pay it.
14:52But if he doesn't raise the monies, we'll be looking to remove goods.
14:56There's multiple TVs inside.
14:58There's a pool table, speakers, you've got CCTV equipment.
15:02So I think everything inside will cover the debt.
15:05Ultimately, you're offering £500.
15:08I'm saying that's not enough for a stop action.
15:11OK.
15:12So how much is it for a stop action?
15:132,719.
15:14So if I offer £1,000 now for me to go onto a payment plan of £100 a week.
15:20I'm going to look around to see what assets are actually here.
15:22Is there a safe at all with any potential money in a safe?
15:25There is a safe there.
15:26Yep.
15:27So if we can have a look at that safe.
15:28No.
15:29No?
15:30So if I can't look in a safe, that's telling me there's potentially going to be money in that safe.
15:33That could clear it up the debt.
15:35About £10.
15:36Well, how much is in the safe?
15:38About £1,000.
15:39About £1,000 in the safe?
15:40Show me that.
15:41Show me that.
15:42Show me that.
15:43Get off my property.
15:44Get your hand off.
15:45Get off.
15:46Without, you're going to get off.
15:47Listen.
15:48A man is attempting to remove Virgil from the doorway of a property that agents believe
16:00is the home of a person who owes a debt of nearly £4,000.
16:04Listen.
16:05Get off.
16:06Get off.
16:07Get off.
16:08Get off.
16:09Get off.
16:10Get off.
16:11Don't touch me.
16:12You're touching me.
16:13You are touching me.
16:14Until the police get here, don't touch me.
16:17If anybody does any harm to me, I'll have to defend myself.
16:21I got a family as well.
16:22Yes, or do I?
16:23I can't put myself in danger.
16:24When we get an entrance into a property, obviously we as enforcement agents need to be very mindful.
16:29Who's the debtor and who are the persons in the house at that moment?
16:34If, for example, the kid owes the money and he's staying with the parents and they brought this to their property,
16:41obviously there's going to be a conflict.
16:43Or whether just family trying to protect the debtor.
16:47When we're inside the property, we know that the violence tends to escalate a lot.
16:52I'll stay right here until the police get here.
16:55Please do not, do not push me.
16:58Do not assault me.
16:59Put the cameras out of the camera.
17:00Get your cameras out.
17:01You can't kill me.
17:02It's no problem.
17:03This man has just pushed his way through the house without any kind of warrant, without any kind of paperwork.
17:07I have a high portrait.
17:08So when it comes to physical abuse, they do it because they're scared.
17:11Because they're scared, they feel threatened.
17:13And I try to explain to them as best as I can, or as best as they let me, to explain to them that
17:20I'm not there to threaten anything, the property, the family, the well-being.
17:25I'm just there to do a job.
17:27We just, the door was open, he stepped in, and the gentleman showed his displeasure, put it that way.
17:34Mark updates the police about the situation.
17:37All right, we're on our way. We'll be with you, sir.
17:39Thank you so much.
17:40Ask him.
17:41Yeah, no, no, no, no, no.
17:42When the police will get here, if I do something wrong, they will arrest me, isn't it?
17:47That escalated a bit quickly.
17:49A big tussle, as it were.
17:51Our original called the police.
17:53As they just hanged in self-hands.
17:55That's right, mainly we've got police inbound to sort this out.
17:59Hello.
18:15Hiya, this is the High Court Ritz, for this address.
18:18Right, okay.
18:21Hello.
18:22Good afternoon.
18:23Hello, mate.
18:24You want to go for your wife's in there?
18:25Okay, no problem.
18:26You want to have a good shot with me?
18:27Yeah.
18:28Once the door is open, they have a right to come into this property, okay?
18:32Yeah.
18:33Because they have High Court Ritz.
18:34That High Court Ritz overrides most things.
18:38So you're better off working with these guys than trying to have an argument.
18:43After the police officer confirms the agent's powers to access the property,
18:47the parents of the woman who owes the money begin to cooperate.
18:52Has she got a room?
18:53No, no.
18:54Has she got a room?
18:55Yeah.
18:56Yeah.
18:57She did that.
18:58Right.
18:59We're going to have a quick look around.
19:00You just show me her room.
19:04Mark needs to establish if the woman named on the writ lives at the property,
19:08and if so, whether she has possessions that could be seized and sold to pay the debt.
19:15The police speak with Virgil.
19:16What I need to establish is whether or not you want to make a complaint of assault.
19:22No, I don't want to put him in that situation.
19:24Okay.
19:25Thanks.
19:26Nobody goes to work wanting to get assaulted.
19:30But I spoke with the police and I told them that I don't want to press charges because I don't want to put nobody in a situation to lose their income.
19:37We'll just put it there.
19:38They didn't know and it's excusable.
19:41But now they admitted that she has a room in there.
19:44From our point of view, it's confirmed residence.
19:46So Mark's inside.
19:47She's going through her room, going through the property, through everything.
19:51If we cannot get in touch with her and try to sort this matter out, we can enforce and move forward.
19:56And take control of items and then obviously remove if needed.
20:05Coming up.
20:06What are you removing?
20:07Mark and Virgil take further action.
20:10In this room?
20:11You can't take my TV or my Xbox.
20:13We'll go ahead.
20:14And Casey and Alex attempt to recover unpaid wages.
20:19We're actually fed up now.
20:22Alex, call around for tow trucks.
20:36Is there a safe at all with any potential money in the safe?
20:39There is a safe.
20:40Yep.
20:41So if we can have a look at that safe.
20:42No.
20:43Agents Chris and Sam are trying to recover a debt of £2,700.
20:49It's owed to a drink supplier who say they've been trying to get their money back for over two years.
20:55There's only £1,000 in the safe.
20:58I've asked the gentleman to show me the safe and he's refused.
21:02But we could quite easily open it and it could be £2,700.
21:05Yeah, you could do that.
21:06That's what I'm saying.
21:07I'm not the right module for you to put your hand in and take my money out.
21:09I'll be honest, that's exactly what happened.
21:11We'll take out only what's owed.
21:12No more, no less.
21:13And then we'll give you a receipt for it.
21:14I'm not going to beat up doing it, am I?
21:15I'm not a centi.
21:16So that's telling me it actually is probably more than a thousand.
21:19No, it's not.
21:20No, it's not.
21:21I've done it so many times now.
21:22Do you want to get this paid-up first enforcement on?
21:23Of course I do.
21:24Of course I want to get the paid-up.
21:25But you're not giving me any leeway.
21:27There is no leeway.
21:28It's just payment in four.
21:30Honestly, it's better just to pay and settle this.
21:34I get a lot of people say to me, like, how can you do that job?
21:37They don't realise there is actually a claimant there.
21:40So there's actually someone who really needs that money or is owed that money.
21:43With the prospect of goods being removed from the pub finally hitting home,
21:48the landlord takes Sam's advice.
21:51Mate, just commit close help.
21:54Just close it.
21:55You're welcome.
21:57And agrees to settle the debt.
22:00Excuse me.
22:01OK.
22:02OK.
22:03It's £2,719.05.
22:07All done.
22:10I'll tell you this.
22:12It's better to do it like this because that's something out of your hair.
22:15And do you know what we're being fed?
22:17You're doing your job.
22:20So there's your receipt.
22:22I do wish you were the best, sir.
22:24I do.
22:25I wish you were the best.
22:28So in summary, that's a payment in four.
22:31It was one of those ones where he was testing us, seeing how far we would go.
22:35Don't get it wrong, I think, especially being in a bar, you know, bars have really struggled during Covid.
22:40But you need to look at the claimant's point of view.
22:42If they supply lots of pubs, you know, and all the pubs are knocking them, they're going to be on their knees.
22:47I'm really happy with the result.
22:48We're going to have a happy client, got all of their money back, and he can continue trading.
22:52Yeah, go ahead.
22:53As Chris and Sam wrap up their first case, Mark and Virgil are still struggling to find the woman at the centre of theirs.
23:05The parents of the woman, who owes thousands of pounds to a university, insist she doesn't live at the property, but does occasionally stay there.
23:20It's nothing to pay, and everyone doesn't know.
23:25Let's put them on the phones, let's gather everything.
23:28We've had a look around, the parents are still claiming she doesn't reside there, we believe she does.
23:33There's an Amazon parcel on her bed, dirty clothes in the corner, which suggests she does reside there.
23:38The parents also say they can't contact their daughter.
23:43OK, let me explain to them.
23:46Mark and Virgil move to the next stage of enforcement.
23:51Put her over here on the left, so we can have a better...
23:55They won't get in contact with her. They claim they've got no phone number or address for her.
24:00They're not willing to make a payment or some kind of payment plan, so we're going down the removal route.
24:04The university couldn't settle the debt directly with the woman, and she failed to pay after receiving a county court judgment.
24:13Enforcement agents are commanded by the High Court writ to take control of goods that are owned or jointly owned by a debtor.
24:21We are going to remove all the items that we want to remove. We feel they're going to catch at auction. We're going to do it now.
24:27What are you removing?
24:31You can't take my TV or my Xbox or my PlayStation.
24:34We will take it.
24:36We are enforcement agents because of what we do, but we are human beings.
24:41You know, we can see when a person is clearly struggling or when they've been put in that situation fairly or unfairly.
24:47We do feel for people, but a lot of times they don't understand we are commanded to carry out the actions.
24:53I've got receipts, but they're like very faded and stuff.
24:59I can see them. Can I see a bank statement? What's this for?
25:02No, I've got the bank statements like that.
25:04This proves that this has been purchased.
25:06Yeah.
25:07But it doesn't show by who.
25:09The thing is now they realize that we're in business.
25:11We try to tell them, look, we need proof to see that it's yours.
25:14They were not able to provide us the bank statements and the receipts.
25:19That can't be provided.
25:20We will take it, sell it at auction, and obviously the proceeds will go towards the debt.
25:25I'm going to be honest with you.
25:27We are going to remove unless the balance is paid.
25:40That's surprising.
25:43Someone nice to you.
25:44I know.
25:45Chris and Sam are back in London for their final job of the day.
25:50They're looking to recover a debt from a business that has failed to pay a bill of nearly £2,000.
25:57This is a debt where the third party arranges a money transfer for a customer.
26:02The money transfer gets actioned by our client, but the third party doesn't pay the debt.
26:07So we're going to proceed with issuing a writ of control and getting our agents to attend.
26:13Right.
26:15The agents believe a director of the company that owes the money also owns this shop.
26:20Hello.
26:21Is the boss about at all?
26:23No problem.
26:24Please.
26:25The shop assistant gives the agents his boss's number.
26:30Hello.
26:31My name is Chris.
26:32I'm an enforcement agent.
26:33Chris puts a call into who he hopes will be the man whose company owes the money.
26:38A woman picks up.
26:39Is the gentleman on speaker?
26:40Can you hear me?
26:41Yeah, he can hear you.
26:42The reason why we're here today is there actually is a High Court writ of control.
26:47So currently the debtor is £1,916.81.
26:52Now, if you're telling me that sadly the gentleman's businesses can't pay for it, the business can't pay,
26:59then it means we start having to list items and go into the next stage, which will actually incur a further cost to the debtor.
27:06The shop that you're standing in, it doesn't belong to my husband.
27:11He merely works there.
27:13If what the man's wife says is true, the agents might not be able to remove goods from the store to pay the debt.
27:21The £1,916, is the gentleman agreeing that he's going to organise his payment within the next few minutes?
27:27We're going to have to, but if you just give me a little bit of time just to pick the kids up.
27:31Now, how long do you need to pick up the kids?
27:33I need, if you give me half an hour.
27:36OK, so we're going to hold it exactly where it is now, give you that 30 minutes as you asked.
27:40If the money isn't in the account between then and now, then obviously we'll be looking at moving it to the next stage.
27:45All right?
27:48To determine whether they can seize goods to pay the debt owed by the director's company,
27:53Chris and Sam must confirm what they've been told is correct.
27:57They've made one claim that these items potentially could belong to another company.
28:02If you want to come out, I'll have a quick look and see if I can see any utility bills.
28:06So, while I'm waiting around for half an hour, we will be having a look around and just cementing the fact that this is where the debtor's goods are.
28:13Mark and Virgil are listing goods to seize from the home of a woman who owes nearly £4,000 to a university for unpaid rent.
28:29If you get in touch with the daughter and the debt is cleared, have a good day so to this baby.
28:35Yes.
28:36To settle the debt, the agents can take control of goods that they reasonably believe could be partly owned by the woman named on the High Court writ.
28:44I've got receipts, but they're like very faded and stuff.
28:50This proves that it has been purchased, but doesn't show by who.
28:54The claimant has been chasing the debt for months.
28:57It's been over a week since a notice of enforcement was sent to the home.
29:01But so far, the woman has failed to communicate with the agents.
29:06If you're telling me, let me have a child with my husband, see what we can sort out, OK?
29:13I do understand where we're coming from. I do understand what we're going through emotionally.
29:17But at the same time, we are the last line. We're problem solvers.
29:22We have to collect the debt, but we want to do it as easily, as stress-free as possible.
29:27That's our aim.
29:30Facing the imminent removal of property from the family's home, the woman's father makes Mark and Virgil an offer.
29:38Right, so, phone up to whoever's got the phone up. I'm more than happy to pay £100 a week.
29:44Right, over 52 weeks, that comes to £5,200. More than enough to cover the debt.
29:52Sometimes people are put in that position not being their own fault.
29:56I think the most important quality that we need to have is patience.
30:00If you have a lot of patience, then you're in a prime position to negotiate.
30:06Unfortunately, that phone call, if we make it, I know what they're going to say.
30:10No, the business...
30:11Joe, the opportunity will be set all the same now, and you're not going to get anything like that at all.
30:15No, we're going to get more from the staff.
30:17You're a joke, isn't it?
30:19We are.
30:20You're absolutely having a laugh.
30:21What can we pay today?
30:22Yeah, we've got to pay somebody just to kickstart it, OK?
30:24OK.
30:25So they know it's serious.
30:26So what I'm happy to do today, lads, right, to get rid of this problem.
30:30Yeah.
30:31I'm going to give you £1,000.
30:32I pay today, and then £100 until it gets paid off.
30:35That is it.
30:42They've proposed a payment plan.
30:44You can see if we try and push it through.
30:47How can I help?
30:48Hello, it's Mark here.
30:50I pay someone now.
30:51They can do £1,000 now and £100 a week.
30:54Is that something that would be accepted, yes or no?
30:59The offer's checked with the claimant to see if they will accept the offer.
31:06Happy for you to accept the £1,000 now and £100 a week.
31:11Thanks, bye.
31:13Cheers, guys.
31:14See ya.
31:15Yeah, that's all done.
31:16£1,000 paid.
31:17£100 a week.
31:18What's the point?
31:19Yeah, it started off very hairy, to be honest.
31:21He used to look up for his family.
31:23We managed to calm it down, but now reality's hit, but it's not going to go away.
31:27He found the funds, settled it for his daughter, and it all calmed down.
31:30And we were having a chat and laughing and giggling inside in the end.
31:32Ted had a little fisty, shook his hand, and good ending.
31:37Good ending.
31:38Yeah, it was the best outcome.
31:40Best outcome.
31:41OK, so we're going to give you that 30 minutes as you asked.
32:00If the money isn't in the account between then and now, then obviously we will be looking
32:04at moving it to the next stage.
32:05The clock is ticking for a director to pay a debt of nearly £2,000 that his company owes
32:11to a money transfer business.
32:13The shop that you're standing in, it doesn't belong to my husband.
32:17He merely works there.
32:19Chris and Sam believe the director's company also owns this shop, and the stock in it.
32:26If you want to come out, I'll have a quick look and see if I can see any utility bills.
32:33The agents are checking paperwork in the store to try and pin down who owns the business.
32:39Chris?
32:40Oh, fantastic.
32:41Good call.
32:42We've got a duplicate receipt here, and it is the debtor's company.
32:49So, with that alone, I'm more than happy that, you know, the money coming to this till is
32:55actually for the debtor.
32:57The wife of the man whose company owes the money promised Chris they would settle the
33:02debt within half an hour.
33:04He's got like 12 more minutes to pay, so as long as he doesn't try and take the mick
33:07and, you know, start changing his tune later on or try and waste our time, then I'll be
33:12happy just to, you know, take it as quick as possible, give him a receipt.
33:15But, yeah, we'll see.
33:18As Chris and Sam start looking for valuable assets, a man who claims he's the director
33:25of the company that owes the debt arrives at the shop.
33:30So, you mentioned about payment.
33:32Are you wanting to get that cleared now?
33:34Yes.
33:35Yes.
33:36And he wants to pay.
33:37So, did you get the message from myself with the payment details?
33:40One minute.
33:41Fifteen, I'll give you the rest of cash.
33:46OK.
33:47Hello there.
33:48Can you check the account for me for £1,500?
33:51Three, four, four.
33:53So, hopefully that £1,500 has gone through.
33:56Two, three.
33:57Right.
33:58OK.
33:59Awesome.
34:00We'll issue a receipt and jobs should be good, and we're just getting the balance now
34:02in cash.
34:03OK.
34:04And that's it.
34:05Thank you again, sir.
34:06Good to see you later.
34:07Done.
34:08That was quite a good one, wasn't it?
34:09He certainly didn't want us digging in too deep, did he, or taking anything out.
34:14The best thing for him to do is what he's done now.
34:16He's just literally said, yeah, all right, I haven't paid it.
34:18I need to pay it.
34:19How do I pay?
34:20Done and dusted.
34:21Home time.
34:22Home time.
34:23Sit.
34:24Home time.
34:25As Chris and Sam clock off, agents Casey and Alex have one last job of the day.
34:37If this company are active and trading out this address, I'm actually quite intrigued
34:42about what it's about.
34:43Yeah.
34:44It's a bit baffling as to why it would not be the result.
34:47They're on their way to collect a debt from a company director whose business owes a bill
34:53of over 3,000 pounds.
34:55It always get a little bit of a buzz when you're arriving or a minute away from the
35:01next job.
35:02You're facing different people every time that door opens and you never know what's
35:06going to come at you.
35:08How they're going to react, how the case is going to go, how it's going to be resolved.
35:13The claimants owed money.
35:15The money is owed.
35:16They could be, you know, losing staff.
35:18They could be about to shut down.
35:20They could be going bankrupt.
35:22It's about trying to recover as much of that money as you can for the claimant.
35:35The registered address for the company named on the High Court writ is in one of the wealthiest
35:39areas of Berkshire.
35:42It's a person who clearly has quite a substantial amount of money available.
35:52Hello, sir.
35:53Do you want to come outside?
35:56My name's Alex.
35:57This is Casey.
35:58We're from the High Court.
35:59So do you know why we're here?
36:01The man at the door says that he's the director of the company, but doesn't know anything about
36:05the debt.
36:06Let's, let's come, let's come and have a chat inside.
36:09Let's come and have a chat.
36:10No, no, no, no, no.
36:11Let's come and have a chat.
36:12Out, please.
36:13Out, please.
36:14Out, please.
36:15Out.
36:16Out.
36:17Out.
36:18I'm going to be honest with you.
36:19At the moment, there's an amount of money that's owed.
36:213,735 pounds and 52 pence.
36:24Okay?
36:25Which you must, you're going to need to pay today.
36:28Coming up.
36:29You've stalled 45 minutes.
36:31Alex and Casey target the ultimate luxury item.
36:34Unless we receive this money by payment today, we'll be looking at seizing the Bentley.
36:39As they try to get the bill paid.
36:41This is the last time.
36:42I need a payment now.
36:44Out.
36:45Out.
36:46Out.
36:47Out.
36:48Out.
36:49Out.
36:50Out.
36:51Out.
36:52Out.
36:53Out.
36:54Out.
36:55Out.
36:56Out.
36:57Out.
36:58Out.
36:593,735 pounds and 52 pence.
37:03Which you're going to need to pay today.
37:05Agents Casey and Alex are at the home of a company director whose business has failed to pay a death for over six months.
37:11As this adverse it's it's old.
37:15Not.
37:162021.
37:17No, no, no.
37:18It's before.
37:19It's 2021.
37:20Let me show you.
37:21Yes, company's house.
37:22No, no company's house.
37:23Yes.
37:24And this change of the deliverance of all this or of this ?
37:28The man is insisting that the address on the Ritz is not valid because it's no longer connected to his company.
37:33This is you, yes.
37:34Yes.
37:35Yes.
37:35The tax return on November 2021 at this address.
37:39What can I call the police officer ?
37:40Yeah, sure we don't mind don't verify who we are why we're here and that it needs to be paid
37:47Where's office here at this flower so there's no office here
37:53Okay, so what I'll do is what you're talking to him. I'll do a walk through to verify. There's no office
37:56Yeah, so you're saying there's no office in this house. No, no, no, this is my house. I understand my family house
38:03Well, we're gonna have to have a look around sir
38:06As it's the man's business that owes the money
38:08Anything the agent sees to repay the debt must be a company asset
38:14This all this stuff here. Yeah, who's this?
38:18For my house all of this for your house
38:23Casey spots the enforcement notice on the table
38:27Here's what we're here for. This is what we came for. So this is you already opened it
38:31This is why we've been sent by the Rick. Yeah
38:33This is exactly and you didn't call in to deal with it, but this is why we're here in November and never bothered to call back
38:39But here's all the information right here
38:42Despite being shown the letter about the debt
38:45The company director is still claiming he doesn't know anything about it or understand why the agents are there
38:53Okay, so you don't know why you owe the money is that what you're saying you don't know why you owe him the money
38:58Alex calls the office to get more information about the debt
39:05Hello, yeah, can you tell me what is the money owned for exactly please oh?
39:16So it's a it's a tribunal basically don't run payment of wages
39:20Okay, so he used to be an employee so he doesn't know who he is then okay
39:26All right, that's absolutely perfect. That's all I need to know. Thank you very much
39:31Casey, he knows who it is. It's non-payment of wages
39:36He's got a friggin bentley in the door
39:38I've just found out what it's for there's an employee and it's he's not been paid his wages
39:46So that's that's why we're here
39:49Unless we receive this money by payment today. We will be removing goods from the home now will include the cars outside as well
39:57So we'll be looking at seizing the Bentley for example
40:00The company director whose Bentley is worth over a hundred thousand pounds calls his P.A. for assistance
40:09Sir, who is this?
40:11That's my assistant. Yeah, does she speak English?
40:14Yes, my name's Alex. Okay, I'm from the High Court. All right
40:19So basically we're in the house and we found evidence that the company are trading and
40:24And there's evidence here as well. So what you need to explain to him that unless we receive this money by payment today
40:31We will be removing
40:33Goods from the home. That will that will that will include his cars outside as well
40:38So we'll be looking at seizing the Bentley for example
40:42And that'll be taken away today to pay for the amount owed. Okay. I'll hand the phone back to him. Hold on
40:47All right, madam now he's been explained what's happening as what's happened. What what's he what's he going to do about it?
41:02Unfortunately if he does not pay the amount tonight and now whilst we're here then we'll be taking the car or it'd be taking the goods
41:09That's what will happen
41:11We can take the car madam otherwise. I wouldn't say it even if this car sells for 50,000 pounds
41:26They will take the money that's owed and they will return the rest of the money to him. That's how it works. I
41:32Usually find that the people with more money are the hardest people to get the money out of because they do not agree with the decision
41:39They would stamp their feet and they will refuse to pay
41:42But the judgments been made the order is in place. We're there to execute the writ. I could be there for 10 minutes or an hour
41:51The same outcome is still gonna happen
41:54Just to let you know he's had the time. It's not gonna pay it now. We're gonna take the vehicles out the back. We're gonna call the truck
42:01You've stalled 45 minutes. So are you going to pay this yes or no?
42:05We're being very nice and trying to hold off as long as we can
42:10But this is the last time I need a payment by debit card credit card or bank transfer and that has to be done now
42:17So put him on the phone. This is his last chance. Thank you
42:23How are you going to pay how by cod I see we pass that time we need to we need to be paid Alex
42:29Call around for tow trucks. All right, madam madam. We're actually we're actually fed up now
42:34It's going to see that you fed up now. We keep on discussing the same things
42:38Is he going to pay it yes or no?
42:41With the agents poised to seize the man's Bentley. Are you paying my card or by bank transfer?
42:50Okay, where's the card the company director agrees to pay the debt in full
42:55He's seven three five. Yeah, fifty two
43:03And your pin
43:08Is she on the phone okay, the match has been paid madam. Okay, so now we're going to leave all these papers
43:14This will be your receipt our number here and there if you need any questions or your lawyer tell him to call us
43:18Okay, that's it. It's done. It's finished
43:23Cheers
43:25Clearly this gentleman has quite a substantial amount of money
43:28We are in quite possibly one of the most expensive areas in the whole of the UK
43:35She's got a hundred grand car in the driveway with other vehicles
43:39We found that in this case was money owed to an actual
43:42employee and that person could have been like really struggling maybe lost their house their mortgage because they couldn't pay that one bill from that one amount of wages that
43:49They were expecting and now they're at the matters resolved so somebody's going to be happy especially the employee
43:55What's your back Chris next time?
44:02Chris and Sam come close to the edge
44:05He thinks he can fight me trying to recover over 12,000 pounds from a landscape gardener
44:10But I think I'm not Casey and Alex clamped down on student debt
44:16Don't move your vehicle that will smash the end of the park and mark and virtual dial up the pressure
44:21Have you gonna think to stop enforcement? Yes or no to recover 1,500 pounds for phone repairs?
44:26I hate the way this works
44:41You
44:56You