Call The Bailiffs Time To Pay Up S01E06
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00:01We're High Court Enforcement agents, we've got High Court here, and I just saw this out face to face.
00:06Debts of over £12 billion are owed to people across the UK.
00:12£1200, I never got it back.
00:14And many of them struggle to get paid what they're due.
00:18It now looks like she's avoiding to deal with this matter.
00:21When all other attempts to settle a debt have failed.
00:24OK, so new job.
00:26Specialist Enforcement agents are called in to recover what's owed.
00:29And your time of expiry has come.
00:32Armed with a High Court writ.
00:34All check-in debts are going to be closed until this matter is resolved.
00:37The agents have the authority.
00:39Do you think we're doing something? There you go, call the plate.
00:41Expertise.
00:42Everyone can be found. We're easy.
00:45And the backup.
00:46We've made contact, we know they're there.
00:48To settle debts that no one else can.
00:50Our agents used as a last chance saloon.
00:53They take payments in cash.
00:55£6200.
00:57Or seize and sell possessions.
00:59The car's been taken control of.
01:00I need to go on.
01:01To finally get the debt paid.
01:04This is £70,000 here.
01:06In these unprecedented times, agents are busier than ever.
01:10Oh, wanna put it in me?
01:11But the challenge to recover the money from those that won't pay.
01:14Doesn't make me this difficult, is it?
01:16No, I think it will be this one.
01:18Has never.
01:19James, don't touch me.
01:20Been greater.
01:21He's going to call his brothers.
01:23I don't think it's to pay.
01:30Come on, Casey, let's go.
01:32Every day, enforcement agents with high court writs set out to find those who haven't paid their debts.
01:40Feeling confident today?
01:41Yeah, I don't know why.
01:42Although we didn't really get much sleep.
01:44You can sleep when you die.
01:46They collect nearly £2 million a week for people who need their money back.
01:52Alex is getting his gloves on like he's a serial killer.
01:55Where's my rope and duct tape?
01:56You don't have to be big and strong.
01:58Hello?
01:59Is anyone around?
02:00It's not about being tough, but it's being stubborn.
02:03At least we can make somebody happy if they get their money back.
02:06People think, well look, they're going to take money off those people.
02:09But there's always somebody on the other end.
02:19Look at the most romantic sunrise.
02:21Oh, you're so romantic.
02:23Agents Mark and Virgil are making a second attempt to track down a man.
02:29With a substantial debt.
02:34So, second stage enforcement.
02:36A chap took him to court.
02:38And the claim was made in October last year.
02:41Yeah, dogs, isn't it?
02:43Yeah.
02:44We don't know what it looks like, do we?
02:46After it was claimed his dog had attacked someone else's,
02:50he received a county court judgment, ordering him to pay the claimant's vet fees.
02:56But as no payment was made, a high court writ was issued.
03:00Yeah, hopefully this one will be alright.
03:03The agents are hoping an early start will give them a better chance of success.
03:08Mate, the thing is waking up at three o'clock in the morning.
03:11Oh, mate.
03:13Someone's definitely going to be in.
03:15Oh, yeah.
03:16Yeah, this all, yeah.
03:17It's a nice area.
03:18This is a posh park.
03:20It's a what, sorry?
03:21The posh park.
03:22Posh park.
03:24Do you know where, have a word posh, where the posh region ate from?
03:28Uh, from posh, posh spice, no?
03:30No.
03:31No.
03:32Thought out starboard home.
03:34Right.
03:35Whereabouts?
03:36That's right.
03:37Oh, no, that's the one.
03:38That's right.
03:57The way that dog is howling, I don't...
03:59What are you doing with that?
04:00Yeah.
04:01Don't believe they're not him.
04:04If they need to, the agents have the authority to seize and sell goods to help recover the money owed.
04:11Mate, what was the card the last time I was here?
04:13Wasn't that one?
04:14Yeah.
04:16If they find evidence that the man owns one of the vehicles, it could be towed and sent to auction.
04:23And there's some mail in there for a female call.
04:25So I'm going to check on social media and see if we can find the connection.
04:29Did you look in this one?
04:30Not yet.
04:31Be careful.
04:32Oh, no.
04:33Might be dog poo.
04:34That's why I chose blue.
04:42Alright.
04:43It's alright.
04:45This is frustrating, this one.
04:47It is.
04:48Just as it begins to look like they could have stayed in bed longer...
04:54Hello?
04:56Hello?
04:58Oh, somebody's coming.
04:59There's movement inside.
05:04Hello?
05:05So if somebody came out, left the dog out.
05:09But they still don't come to the door.
05:15Come and have a chat with me please.
05:20Let's go through the back.
05:22We can get through the back.
05:23Oh, Doctor, you stay here, I'll go in the back.
05:25You're preparing...
05:26Are you prepared?
05:27Mark goes to the rear of the property
05:29to see if he can get someone's attention.
05:32Give me a call.
05:37So when I looked through the letterbox,
05:41basically a female came out and let the dog out,
05:44because the dog was in one of the rooms.
05:47And yeah, it's clear that she let it out to intimidate us.
05:52They know what's it about.
05:53Hello there.
05:55My name is Virgil.
05:56I'm a Harcourt Enforcement Agent.
05:58I believe you know what's it about,
05:59because the claimants took you to court,
06:02then he escalated it to the High Court
06:04on January this year.
06:06The bloke's an arsehole.
06:08I've been out with an American Bulldog.
06:10His dog had to go up by and come off worse.
06:12I tried to pay half his vet's bills,
06:14and he wasn't interested.
06:16At this point, you have a debt of 8,350 pounds and 62p.
06:22I can't make any payments today.
06:23I'm trying to get his list to take it back to court.
06:26For us, they just give us the High Court Red.
06:28And obviously, you got your version.
06:30He's got his version.
06:31It's not for me to say, obviously, who's right or who's wrong.
06:35I think empathy is the most important thing
06:37that you can have in this job.
06:38I've been through hard times.
06:40It's not only rainbows in life, but behind every debt,
06:45there's a person that has owed the money.
06:47And it's nothing personal.
06:48I'm doing my job.
06:49Obviously, I need to ask you, how can you deal with it?
06:53Because this needs to be sorted.
06:55Well, I'm scared.
06:56I'm not even working at the moment.
06:58OK.
07:01Is there any chance you can have a call around friends and family?
07:05No.
07:06No.
07:07I'm on the arse, mate.
07:08I'm in the process of trying to get a solicitor to take it back to court.
07:12Although the man still wants to dispute the original judgment,
07:16the agents have a High Court writ to enforce today.
07:19Either way, we're here now.
07:21This is what we need to sort out now.
07:23And if he won't pay, the only option left could be to seize an expensive asset.
07:36Well, hopefully someone's in because there is a vehicle on the drive.
07:40Persistence is an effective tool in every agent's pursuit for payment.
07:44Nobody's answering.
07:47Alex and Sherry have made multiple visits to the home of a woman who owes money to a PPI claims company.
07:55Payment protection insurance, or PPI, was missold to millions of people in the UK,
08:01and the banks were told to refund their customers.
08:05Good morning.
08:06It's Alex, the enforcement agent.
08:08Some people instructed claims companies to recover money on their behalf.
08:12If successful, the claimant agrees to pay the claims company a percentage of the final payout.
08:19Unfortunately, not everyone follows through on that arrangement.
08:23What's that notice in the window, so freedom of the land?
08:27People who adopt the theories of groups like the Freeman on the land,
08:31believe that only laws they consent to apply to them.
08:34And that can include laws used by companies to recover debts.
08:39Have they the right to do that?
08:40No.
08:41I've come across quite a few of those.
08:44The first thing they do, they come out shouting that we're not allowed to be there.
08:49Well, we clearly are, and we're there to get money.
08:53So, regardless of, you know, what they think, it's not going to stop us.
09:06What can I say, Sherry?
09:08What can I say?
09:09Fourth visit.
09:11That's all I can say.
09:13Never give up.
09:14That's the motto.
09:15Just continue going.
09:17Today, Alex and Sherry will make yet another attempt to speak to the woman.
09:22Right then, let's see what she's got to say.
09:35She ain't answering.
09:40Still got her little note there.
09:42You will be removed, apparently.
09:47Good morning.
09:48It's Alex, the enforcement agent.
09:51Can you come to the door, please?
09:53So we can have a discussion.
09:59I think it's just going to have to be a bit of a waiting game at the moment.
10:05There's somebody, Alex, the enforcement agent.
10:17It's the woman they're looking for.
10:19Well, basically, I've come back again because nothing's happened on this.
10:24I have texted you.
10:26I have sent you an email and you have not responded.
10:28She says she's agreed a repayment plan with the court.
10:32Okay, have you got proof to that effect?
10:34I need to see something.
10:35But won't provide them with the evidence and ask all the police.
10:39I don't want to be here in as much as you don't want me to be here.
10:43But we have to close this case.
10:45Why can't she just show us the paperwork?
10:48Well, we'll have to wait for the police to make an attendance.
10:52If the debt's being repaid, Alex and Sherry's persistence may have paid off.
10:57But they're not leaving without proof.
11:03Coming up.
11:04In the straightaway, we know, right, van.
11:06It's time to talk towing for Mark and Virgil.
11:09That's road weather, yeah.
11:10We just had it MOT'd.
11:12He's got a vehicle, which I reckon this is it, you know.
11:14And the stalemate continues for Alex and Sherry.
11:18I know you've contacted the police.
11:20Show me the paperwork and we'll go.
11:35Enforcement agents Mark and Virgil are attempting to recover a large debt.
11:40I've got an American Bulldog.
11:41Okay.
11:42His dog had to go out by and come off worse.
11:44The bloke's an arsehole.
11:46The court ruled in favour of the other dog's owner.
11:49And now the man must pay back the £8,000 vet costs.
11:53How can you deal with it?
11:54Because this needs to be sorted.
11:56Well, I'm scared.
11:57I'm not even working at the moment.
11:59Okay.
12:00This...
12:01If no payment is forthcoming, the agents may have to seize property to help get the debt paid.
12:07Is there any chance you can have a call around friends and family?
12:11No.
12:12Virgil wants to find a solution today.
12:16I'll be honest with you.
12:17I don't want to be here mate.
12:19And make your life even difficult.
12:21You know, my job is here, obviously, to sort something out for you.
12:25And obviously, sort something out for the claimant, you know?
12:27Because, for example, if you were owed £8,000...
12:31I was about £7,000 at the moment.
12:33We can help you on that, don't worry.
12:35We can help you on that, exactly.
12:37You've got to put yourself in our situation as well.
12:39So, although I've got to be fair with you, I've got to be fair with him as well, you know?
12:44Yes, no, I agree with that.
12:45So...
12:46Is there any kind of payment plan you can...
12:47I can't make any payments today.
12:49I'm scared.
12:49I'm not even working at the moment.
12:51What did you do for a living?
12:52I'm a carpenter.
12:53Oh, yeah.
12:54All right.
12:55So you've been hit with this COVID as well?
12:57Yeah, since I've...
12:58Well, I've been working, obviously, since last year.
13:00What's the minimum I can offer to pay a month then?
13:02There's no minimum or maximum.
13:04It's something that he accepts and you can afford, because we don't want to come back.
13:09If the arrangement is in place and is kept, you can sort it out afterwards.
13:13If you want to go to court or whatever you want, you know?
13:15You have every right to do whatever you think is right for you, you know?
13:18Let's do this.
13:19Go inside.
13:21We'll give you 20 minutes, half an hour, if you want.
13:23I'll give you my phone number, okay?
13:26We'll go and grab a coffee.
13:28I can't make any payments today.
13:29I'm not saying make any payments.
13:30I'm just telling you...
13:31I'm just asking you to try to make some phone calls, you know?
13:35Give us a call, okay?
13:37Thank you, mate.
13:38Appreciate it.
13:38Cheers.
13:39Bye.
13:41When it comes to debt, there's no escaping it.
13:43You owe the money.
13:44You need to sort it out.
13:45As soon as you stick your head in the sand, it builds up.
13:48The stress builds up on yourself and the costs do build up.
13:51I like to come across as human.
13:53I treat them as I want to be treated and it does work, believe it or not, being nice in this job.
13:58I'll tell people what it says, totally.
13:59I've got a dog and my dog's been attacked and I've gone through the same situation.
14:03So I know what he's going through.
14:05He's always stressful when dogs are involved.
14:07People love their dogs sometimes more than their family.
14:10Yeah, yeah.
14:12And Mark thinks the man might have revealed some useful information.
14:16Whether he said he's a carpenter and that straightaway we know, right, van or a car with toolboxes in.
14:22It's got a vehicle, which I reckon this is it, you know.
14:26It's got a tool station catalogue in there.
14:29This is it.
14:30Thing?
14:32Yeah, it's a bit of leverage as well.
14:34So if he comes up with a payment plan and he can pay 50 quid a day, then we can encourage him to look for more cash.
14:41Let's see how much it's worth.
14:43He just had it MOT'd.
14:45So it's road weather, yeah.
14:47Last week.
14:49If they're right about the van or find another vehicle of his nearby, seizing it might be the only way to get the debts settled.
14:58We make contact, that's a good thing.
14:59We've got his phone number.
15:00Hopefully, the client will get his money back, one way or another.
15:04They head off to give the man some time.
15:07Coffee and sausage roll, Virgil.
15:08But they'll be back after breakfast.
15:10Good old British staple, coffee and sausage roll?
15:13A British staple?
15:15Yeah.
15:16What's that?
15:17I need to Google that, mate.
15:19Just put English staples in there.
15:21Mate, I just see potatoes.
15:22Yeah, that's a staple.
15:24Basically, it's a cooked potato.
15:26Mate, you're confusing me, huh?
15:28Ten minutes later, the man calls back.
15:33So, regarding our conversation, what's the offer?
15:37Look, as I said, I'm out of work at the moment.
15:40I can do probably about a couple of hundred quid a month.
15:42So what does that mean exactly?
15:44£200 a month?
15:46Yes, at the moment.
15:47The thing is, we need a payment this month.
15:50You tell me when you're going to do it.
15:52Next Friday.
15:53Next Friday, £200.
15:55Okay, sir.
15:56No worries.
15:57Have a good day.
15:58Bye-bye.
15:59Bye.
16:00Not bad.
16:01I thought it would be £50.
16:02I thought it was going to be £100, but...
16:04He's trying.
16:05Yeah, fair enough.
16:06At least he's trying.
16:08We've got a payment plan, which is good.
16:10At least some money will come.
16:12It's not really bad considering the situation.
16:14I've got up at 3 o'clock this morning to pick up Virgil
16:17to go to the first case.
16:18It's been a rather long morning, but it's worth it.
16:22With the early start paying off for Mark and Virgil,
16:26they move on to their next case.
16:36200 miles north, Alex and Sherry are playing the waiting game.
16:41A woman who owes over £3,000 to a PPI claims company
16:46says she's recently agreed a repayment plan with the court.
16:50Okay, have you got proof to that effect?
16:52I need to see something.
16:54But she hasn't provided evidence and has called the police.
16:57So now we wait for the police to make an attendance.
17:01If the police come, it's even better for us.
17:03And then it makes our job easier.
17:05This is the middle of Birmingham.
17:07When they're going to be free is a different thing.
17:11You know, they're probably thinking,
17:13well, they'll have to go eventually.
17:15And we're thinking, well, they have to come out eventually.
17:18I'm quite happy for the police to come.
17:21Yeah.
17:22So far, it's Alex who's been speaking with her.
17:25Sherry suggests a new approach.
17:28I want to speak to this woman.
17:30I wish she would come out.
17:32She would bring the papers for me.
17:34For now.
17:36Hi, my name's Sherry.
17:40I'm outside with Alex.
17:42We came to you this morning.
17:44It was just to catch up really.
17:46I know you've contacted the police.
17:48I do understand that you've said
17:50that you've got an arrangement with the court
17:55to pay a certain amount.
17:56I think I'm very persistent.
17:59I think I'm strong minded and I like to see something through to the end.
18:05We're just sitting here and it will be so much easier if,
18:09like, if you didn't want to speak to Alex, speak to me.
18:12Show me the paperwork and we'll go.
18:14You do need to have a thick skin.
18:17I think you'd need to have quite a bit of life experience.
18:24Because it's obviously, you know, hassle for yourself.
18:27And we just, you know, we don't want to cause you hassle.
18:31It gives you the confidence to speak to people from any walk of life,
18:37from any job.
18:39But we don't want to be wasting your time or the police time.
18:42If you can find it before they come,
18:45I'll come down to your house and take some photographs of it.
18:48You get a knack.
18:49If they can put their side across,
18:52then they are more likely to pay.
18:55Also, it helps them calm down.
18:57It gets a job done.
18:59She tells Sherry she'll see what she can do.
19:02All right. Thank you then.
19:04Bye-bye. Bye.
19:05I told you she'd speak to me.
19:11She's scared.
19:12She saw your face and she was scared.
19:14I don't blame her.
19:15Even sometimes when I look in the mirror in the morning, I get scared.
19:18Here we go.
19:23Hello?
19:26Whoa.
19:27She says she's found the proof they need.
19:30Are you going to bring it to the door?
19:32As woman to woman, sometimes, you know, it can work.
19:37She can get through where I can't get through.
19:40She's found the paperwork that's been granted by the court.
19:44And this is what we've been waiting for all along.
19:47She came to the door with the bed sheet over her head,
19:52pushed it through the letter box.
19:54I was able to take the photograph of the paperwork.
19:58Once again, the agent's persistence pays off.
20:02And with the payment plan in place,
20:04the claimant can finally start to get their money back.
20:07So time was starting to count down and we were going nowhere.
20:11So sometimes that silent pressure is the one that works.
20:14Yeah.
20:15It's finished now.
20:17That's it.
20:18So we won't be coming back again.
20:20Maybe I should have sworn to her the first time.
20:23Yeah.
20:24Onwards and upwards.
20:25Yep.
20:26On to the next one.
20:27Once a case is in the hands of enforcement agents.
20:40Leave my letter.
20:42Give them 24 hours.
20:43Their first challenge is to track down the debtor.
20:46Our trace department will be putting extra effort in
20:48to try and locate where these people are.
20:51Sometimes the search begins online using social media
20:55and credit agency checks to trace a defendant's whereabouts.
21:00We've got a possible address.
21:01Thank you very much.
21:02Appreciate it.
21:10They're so cute.
21:11Oh, oh, oh, they're coming.
21:13Agents Casey.
21:14I love animals.
21:15And Alex.
21:17They're tracking down a man who owes almost 8,000 pounds.
21:24Hey, big guy.
21:25What's your name?
21:26How much money you got?
21:27Come on, Casey.
21:28Let's go.
21:29Yeah, let's go.
21:32The agents have high court writs for two separate unpaid debts
21:36from the same individual.
21:38This is debt in respect of unpaid legal fees.
21:43The debt has been outstanding for over four years.
21:47We've instructed Casey and Alex to go out and try and track down this debtor.
21:53We do a lot of background work to track down an individual.
21:58It's not uncommon to go to two addresses, three addresses, sometimes four.
22:03But we do find them in the end.
22:06The searchers have thrown up different addresses.
22:09So the agents are attending the first on the list.
22:14Hello.
22:15Sorry to disturb you.
22:16We're looking for a gentleman, actually.
22:18We're wondering if we're in the right place.
22:20The woman knows the man they're looking for, but he's no longer there.
22:24They moved a couple of years ago.
22:28We will always knock on neighbours' houses opposite to try and find out some information
22:34about the person that we're after.
22:37They're local, though, still, are they?
22:39Sometimes they'll not want to say anything to us at all.
22:42However, on the other foot, you'd be quite amazed, really, at how much information we get from neighbours.
22:50Thank you very much for your time.
22:52Sorry to disturb you.
22:53I hope you have a great day.
22:54Cheers for your help.
22:55Bye-bye.
22:56He doesn't live here.
22:57Actually, they said that he used to live next door to him and his wife for years.
23:01And at this point, now, he's moved.
23:02But the lovely lady has actually told us where he is now, at another area around the corner.
23:08And the information matches another address the agents have.
23:12We've got someone coming over.
23:13Hello.
23:14Hello, sir.
23:15The neighbour's husband wants to help and give them a possible car registration.
23:20Oh, I love you.
23:21You're amazing.
23:22Well, that's good.
23:23We've got a little bit of inside sources from the family.
23:30Armed with information about the man's car.
23:33All right.
23:34Same person, different address.
23:37The agents head to the second address.
23:40The actual county court judgment was first made on the 1st of December 2016.
23:45Do you think he thought he was going to get away with it?
23:47Regrettably for them, we travel nationwide.
23:50Wherever you go, you will be traced.
23:54Enforcement agents are always on the lookout for high-value assets.
23:58Beautiful, isn't it?
23:59As vehicles are often the most expensive item people own,
24:04Oh, give me that.
24:05They are often seized and sold to help pay off money owed.
24:09He has refused to cooperate.
24:11He found his car.
24:12I really want to take it away.
24:14But they can also be the cause of debt.
24:21Driving through Thetford Forest.
24:23Blue sky.
24:24Nice fresh air.
24:25Agents Mark and Virgil have picked up a new case.
24:29I'll tell you what though.
24:30Centre Parks is here.
24:31What's that?
24:32You haven't been to Centre Parks?
24:33Mate, I'm not English.
24:34The best way to explain it is it's a posh butlins.
24:35What?
24:36They're now on the trail of a man who owes over £17,000.
24:50This is money owed to an insurance company.
24:53A young man wrote up a high car and didn't pay the insurance excess
24:57and he's now left with a bill for just over £17,000
25:00and we need to try and recover that for our client.
25:03Almost 400,000 vehicles are written off every year
25:08and men under 25 are twice as likely to be involved
25:12than any other age group.
25:14I think it's mid-20s, is that correct?
25:16Yeah, for a 20-year-old kid it's a lot of money.
25:19I think we all make stupid decisions when we're young.
25:22Yeah, I was the same when I was 20.
25:24Dad passed away when I was doing my GCSE
25:26so I didn't have a lot to look up to.
25:28So got myself in a bit of a pickle, a bit of debt
25:30but head down got myself out of it.
25:32You make mistakes, you learn, that's how you learn.
25:39That's it.
25:40OK.
25:43Lights are on.
25:47I always like to be the good cop.
25:49You catch more flies with honey than you do with vinegar.
25:56If they are nice and courteous, that's how I treat them.
26:00If they start shouting and screaming at me,
26:02you just start escalating it step by step.
26:04I'm not.
26:05I guess it's Virgil here.
26:06He's not here.
26:07Could you get him on the phone for us, please?
26:08She's speaking to him on the phone.
26:09Yeah, I can hear someone talking.
26:10Yeah.
26:11Hello.
26:12Hiya.
26:13Hi, I'm Mark Wilson.
26:14I'm a hiker enforcement agent.
26:15Yeah, what I'm trying to do is sort out an IVA.
26:20He claims he's applied for an IVA,
26:24a legally agreed repayment plan to help clear his debts.
26:26The paperwork is being sorted out as we speak.
26:30If an IVA is in place,
26:32it's not the same.
26:34It's not the same thing.
26:35It's not the same way.
26:36It's not the same way.
26:37It's not the same way.
26:39It's not the same way.
26:40It's not the same way.
26:41It's not the same way.
26:42It's not the same way.
26:43If an IVA is in place, the agents would have to stand down.
26:48I can give you the number of the person.
26:51I can't right now because obviously I'm at work, but I am sorting it out.
26:55It's going to be sorted out by the end of this month.
26:57With no such agreement currently set up, the agents can proceed.
27:04So what is it? Did you crash a car?
27:05Yeah, I crashed a higher car and that hit me with it.
27:09What car was it that he crashed?
27:10It was an 18-plate BMW.
27:12But didn't they ensure it's covered?
27:13No.
27:14They crashed it and then because he didn't pay the excess fee, it's voided.
27:18He's now liable for the full amount because he didn't pay the excess fee.
27:21So always pay the excess fee.
27:23Yes.
27:23When you bury your head in the sand, it's no escaping it.
27:26You owe the money. You need to sort it out.
27:28Don't you respect?
27:29This was about five months ago.
27:31The high court writ is in place.
27:33Soon as you stick your head in the sand, it builds up.
27:35The stress builds up on yourself and the costs do build up.
27:38The debt can't be avoided any longer.
27:41They want some kind of money.
27:42That is what I'm trying to do, but obviously I can't afford anything.
27:46And the agents want to find a way to get it paid today.
27:49I'm trying my best to sort it out.
27:52I've got nothing, to be honest.
27:56Coming up.
27:57That's the house.
27:58Have Casey and Alex found their man?
28:01Can we get it quick time, please?
28:02Alex believes it to be their car.
28:04And Mark and Virgil step it up a gear.
28:07Right, I think I'm engaging with us.
28:09Let's go and have a chat with them.
28:10What is the next step here?
28:25They've got a high court writ and they want money.
28:27Agents Mark and Virgil are trying to retrieve payment from a man who wrote off a higher car.
28:33I'm trying my best to sort it out.
28:37I've got nothing, to be honest.
28:40Having not paid the insurance excess fee, he's now facing a bill for over £17,000.
28:48I don't understand how much money you're expecting me to give you.
28:51Could you speak to the banker mum and dad and see if they could try and help you out as well?
28:54I don't have any music.
28:57They've helped me out enough, to be honest.
28:59We do take every case by case.
29:02Honestly, mate, I can't.
29:03I've got nothing spare that I can afford.
29:07That's what we try and work with, the people involved.
29:09This is why we need to see you.
29:11Then we can turn around and say, look, he isn't living the whole life.
29:14If they've got a Porsche and they're trying to do a £10 payment plan, it's not going to wash with us.
29:19We just want to be more truthful, that's all.
29:20All right?
29:21I am being truthful, mate.
29:22I really am.
29:23If they haven't got assets and are telling the truth, no problems.
29:26We can justify the payment plan.
29:29So, you can't pay anything today.
29:31Mate.
29:32What can you realistically pay each week or month?
29:35It would be £100 a month.
29:36Your partner's saying £100 a month?
29:38Yeah, that's realistic.
29:40That's realistic, yeah?
29:41You sure that's realistic?
29:42Yeah, that's realistic.
29:44Because you two seem really nice, I don't really want to visit you again.
29:46No, no, we try and cooperate, mate.
29:48That is realistic, to be honest.
29:50You can pay even more than that.
29:52Right.
29:53So, we're going to phone the office up.
29:55They're going to propose it to the client.
29:57The client's going to say yes or no.
29:58If you work with us, we can work with you, yeah?
30:00Yeah.
30:01That's what we asked for, okay?
30:02Oh, babe, I'll just sort this out with them, all right?
30:04All right, babe.
30:05All right.
30:05We're here to hell.
30:06We're not bad guys.
30:07Oh, yeah, I know.
30:07Yeah, we are stereotyped.
30:10People think we've got phone copies in the car, we can start chopping fingers off.
30:14The agents will put in the proposal, but it may take a few days to get a response.
30:20The main thing is that we got him to communicate with us.
30:24The problem is when they lie, when they cheat, when they hide.
30:30People, they bear their understanding, they're afraid to talk to us or they think, oh, the big, bad bailiffs are here.
30:35I prefer, you know, everybody to be honest.
30:39I'll put in an arrangement, they pay, everything is good.
30:42But it's not case closed until the money starts coming in.
30:52Agents Casey and Alex are tracking down a man who owes nearly 8,000 pounds.
30:59Thank you very much for your time.
31:00You're sorry to disturb you.
31:01They drew a blank at the first address they tried, but did come away with a registration for his vehicle.
31:07Oh, I love you.
31:09They're hoping the second address they have proves more fruitful.
31:13The first address, so he's moved out a couple of years ago, but the current occupier has confirmed his correct address.
31:23Nice houses.
31:27This is the address, and those are his license plate.
31:29That's the house.
31:31The registration matches the one they were given.
31:35Can we get it quick time, please?
31:36I want to get the clamp on.
31:38Alex believes it to be their car, so he's getting ready to clamp.
31:43Hello.
31:43Sorry to disturb you today.
31:45Unfortunately, I'm in possession of two high court writs for you.
31:48Do you know about this?
31:49Do you know what it's about?
31:50Well, I know that they...
31:52So, they've got those two claims, one for £2,650, and one for £5,285.97.
31:59You have to treat each case individually.
32:04You can see the two writs here, okay?
32:06Yeah, yeah.
32:06Do you want to have a look at them?
32:07Until that person's in front of me, it's difficult to gauge what their current situation is.
32:13Some people are nice, but this isn't going to go away.
32:21And unless you work with us to try and help you get through what's going on, it can get worse.
32:28It can escalate.
32:29You're risking losing your goods, your cars, your property.
32:35Could you pay the smaller one off?
32:37Not today, no.
32:38Right, okay.
32:39Is there anyone that you may need to give a phone call?
32:41Because your Range Rover's been seized.
32:44Is there any possibility that you could speak to someone who may be able to assist you?
32:50Probably, but most likely to get to immediately about £500 or something.
32:58Is there any friends or family or anyone that might be able to assist you?
33:01I mean, obviously, it's better to hold a friend or family than it is to the court.
33:04The agents give him a chance to consider his options.
33:07I'm going to have a chat.
33:08I'm going to speak to you shortly.
33:11He's a bit coy at the moment, so I'm not entirely sure what reaction we're going to get from him going forward.
33:17To be honest with you, he owes just short of £8,000.
33:20He's got two Range Rovers in the driveway.
33:22Quite clearly an expensive property.
33:25So I believe that really we should be pushing to be paid £500 for me in this situation is not good enough.
33:33If he doesn't come up with a better offer, his car could be towed.
33:42When agents go out to get a debt settled, removing goods is one option.
33:48Well, unfortunately, it's been seized.
33:53Or, if the claimant agrees, sometimes the debt can be paid off in instalments.
33:59The client has accepted the offer.
34:06So what is it? Did you crash a car on it?
34:08I crashed a higher car.
34:09Mark and Virgil put forward a payment plan for a man owing over £17,000.
34:15The claimant approved the deal.
34:18A few of us, we can wait for you, yeah?
34:21Yeah.
34:22But two months on and the agents have been told there's a problem.
34:29Text him last week.
34:31Okay.
34:31No reply, so the only option is to give me a call.
34:34Please leave your message after the tow.
34:42Good afternoon.
34:43Can you call me back on this number as soon as possible?
34:46We've got a slight issue.
34:47Apparently payments haven't been made.
34:50Can you call me back as soon as possible so you can try and sort this out?
34:55There we go.
34:57It was a good arrangement.
34:59People just don't want to sort it out.
35:01Now answering, now engaging with us, let's go and have a chat with him in person.
35:09Right.
35:10Shall we check social media and see what we can find?
35:14We use social media as a form of research.
35:17So he's changed his location so he may be living with his mother.
35:23We can find debtors that are hard to track down.
35:29I'll tell you what I'll suggest.
35:30Drive by at the first address.
35:32There's cars there.
35:33We're not.
35:34It's not there.
35:35Go around to his mum's address.
35:37Yeah, let's do it like that.
35:39If they can't get the payment plan up and running again,
35:42the agents may have to seize assets to settle the debt.
35:46When agents are on the hunt,
35:52they'll do whatever it takes to track down their target.
35:56Sometimes they get some help along the way.
35:58You used to leave there.
36:00Oh, you used to.
36:00But people aren't always so willing to assist.
36:05We're not trespassing.
36:07We've got a high-cut order, mate.
36:08It's icy. Be careful.
36:13Alex and Sherry are hoping for a swifter resolution to their next case.
36:19I'm used to the hot sunshine.
36:22In March, I was supposed to be flying to Tahiti.
36:25A former model and magistrate,
36:28Sherry's not to be underestimated.
36:30There's quite a few female enforcement agents out there.
36:35People do see me as an easy target.
36:36That's their mistake.
36:39I'm a bit like a mosquito.
36:40I'm small but deadly.
36:43Their destination is a car dealership.
36:48This is a writ for about £2,000.
36:51The debt relates to media advertising
36:53and we're sending Alex and Sherry to the address
36:56to see if we can find goods
36:57and if we can encourage the debtor to pay.
37:01Maybe they'll be just nice and get the credit card out.
37:05Very rarely that happens.
37:06I don't think anybody's in.
37:11You don't?
37:12There's been no footprints.
37:17It's just a safe water cabin, isn't it?
37:21It's not exactly the big office I was expecting.
37:27Somebody call in.
37:29Oh, there he is.
37:30Morning, sir.
37:32The gentleman is not in.
37:33He's not in.
37:33No, it's a boat.
37:35He's closed.
37:36Do you mean closed?
37:36Meaning that he's no longer operating?
37:38Shut down.
37:39No, he's not today.
37:40Oh, he's just not open today.
37:42What's up with you?
37:44The enforcement agent, sir.
37:46Oh, right.
37:46He will be in today.
37:48It's one point.
37:48But you don't know what time.
37:50He's in an eye.
37:51He's in an eye.
37:53Do you have a number for him that you can phone me?
37:56No.
37:57If the agents can't secure payment...
38:01You want to get a couple of pictures so we can do some DVLA checks?
38:04Yes.
38:05Good idea.
38:06They can seize the cars to cover the debt, providing their company assets.
38:12Some expensive vehicles here.
38:16Some of them he may be actually selling just on behalf of people.
38:19They may not belong to the actual business.
38:21So it's worth getting them checked.
38:24But I'll just take a picture of this number as well.
38:30Alex puts in a call.
38:33He's not answering his phone.
38:37Please record your message.
38:39My name's Alex, the enforcement agent.
38:41If you could give us a call urgently, please.
38:45But hopefully you should get it.
38:48And as a good citizen, pay his money.
38:50If not, then we'd have to go deeper and try and find out where he actually lives.
38:54If he thinks he's getting away with it, he's not.
38:59Coming up...
39:01You know who it is.
39:01I'm your favorite enforcement agent.
39:03Mark catches up with this man.
39:05Seems you've forgotten about me.
39:06And will Alex and KC be removing the Range Rover?
39:10He knows about it.
39:11He needs to resolve it.
39:13The vehicle's been seized and it's going.
39:15Agents Alex and Sherry are trying to settle a debt of over 2,000 pounds.
39:34The man they're after is not at work.
39:36Is it possible I can leave all you?
39:38So they leave their details with the neighboring business.
39:42Thank you so much.
39:42Thank you very much.
39:47I found people get the letter and they go, oh yeah, they won't come back now.
39:51He's wrong.
39:53We'll be back.
39:55But as they're leaving...
39:57On to the next job.
39:59He calls back.
40:00Hello.
40:03My name's Alex, enforcement agent.
40:06Unfortunately, we've come out today to collect 2,200 and 450.
40:11He is aware of the debt.
40:15Excellent.
40:16And offers to make immediate payment in full.
40:21Hopefully we'll get a call to say that the money is in the count.
40:24And then we can breathe easily.
40:28Hello, Alex.
40:302,204 pounds and 50 has landed in our account.
40:35Thank you, Brian.
40:37Thanks for having me.
40:37All right.
40:39Another satisfied customer.
40:40He seemed very relaxed and he was quite happy to get on and pay it.
40:45It just went as it was supposed to go.
40:48No hassle.
40:49So good results.
40:50You see, when you've got professional enforcement agents, it can be a walk in the van.
41:01Agents Casey and Alex have tracked down the person liable for debts totalling almost 8,000 pounds.
41:10But he's only offered 500.
41:13Well, I believe he knows about it.
41:15He'll know by looking at what we provided that he needs to resolve it.
41:20When someone is claiming not to be able to pay, cars acts as quite significant leverage.
41:26Well, he's just coming now.
41:28We've had many, many cases where the minute we tell them that the vehicle's been seized and it is going,
41:32that's when they'll come out.
41:33And that's when they'll start to engage.
41:37My son is arranging vans to make payments.
41:40For the first one?
41:41For all of it.
41:42For all of it.
41:42That's no worries at all.
41:43Do you want to do it by bank transfer or by card?
41:46By card.
41:46With an offer of full payment, the hunt has paid off.
41:51I just need your signature, sir.
41:53I am surprised he didn't pay it sooner, especially as the fact that within a five-minute window, he managed to raise the funds.
42:00Thanks very much.
42:01And that is it.
42:02And he's probably, over the two cases, he incurred at least a couple of thousand pounds worth of extra fees, if not more.
42:09I've done this in so long.
42:12Travis.
42:12I am very surprised that he's let it get this far, but it's taken us to come here, seize his vehicle, you know, to get it resolved.
42:21Mark and Virgil are looking for a man who owes over 17,000 pounds after he wrote off a hire card.
42:36When they last spoke with him, he claimed he was taking insolvency advice, which would help clear all his debts.
42:44What I'm trying to do is sort out an IVA, the paperwork is being sorted out.
42:50But in the meantime, he agreed a payment plan with the agent.
42:54You wait for us, we come up here, yeah?
42:56Yeah.
42:57He hasn't kept up with repayment, so they're heading to his mum's house.
43:02But before they get there, he picks up the phone.
43:10How are you?
43:12You know who it is.
43:13I'm your favourite enforcement agent.
43:15Seems you've forgotten about me.
43:17Can you pay this off?
43:18Because at a minute, basically, we're saying you've defaulted.
43:21The IVA's gone through.
43:25Can you send us some proof, quickly?
43:27Because at a minute, we may be en route to your address.
43:31Brilliant.
43:32Yeah, IVA.
43:36Is he?
43:36Yeah.
43:38Yeah, it does look like you're an IVA, so thank you ever so much for proving me wrong and acknowledging it and sorting it out.
43:46The IVA, it's in place.
43:47You can relax and carry on with your life and get yourself back on track.
43:52Happy debtor, happy client.
43:53Win, win, win.
43:55Faith and humanity restored.
43:57Yes.
43:58Times are hard, we all understand that.
44:03You need to say, right, let's get our heads together and you find if they work with you, it's easier.
44:10I like doing this job because I can actually help people.
44:12We're not ogres.
44:13We're nice people.
44:15A lot of people forget that someone is owed this money and that could have a massive effect on their lives.
44:21Our job is to make sure we get payments, to make sure that our client is happy.
44:26It's a good feeling.
44:27We're nice people.
44:57We're nice people.
44:58You're nice people.