Call The Bailiffs Time To Pay Up S01E02
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00:00We're high court enforcement agents, we've got a high court here, I'd like to sort this out face to face.
00:06Debts of over £12 billion are owed to people across the UK.
00:12£1200, I never got it back.
00:14And many of them struggle to get paid what they're due.
00:18It now looks like she's avoiding to deal with this matter.
00:21When all other attempts to settle a debt have failed...
00:24OK, so new jobs.
00:25Specialist enforcement agents are called in to recover what's owed.
00:29Your time of expiry has come.
00:31Armed with a high court writ.
00:33All check-in debts are going to be closed until this matters resolved.
00:36The agents have the authority.
00:38If you think we're doing something illegal, call the police.
00:41Expertise.
00:42Everyone can be found. Where is it?
00:44And the backup.
00:45We've made contact, we know they're there.
00:47To settle debts that no one else can.
00:50Our agents use as a last chance saloon.
00:52They take payments in cash.
00:54£6200.
00:56Or seize and sell possessions.
00:58Cars we take the control of.
01:00I need to go on.
01:01To finally get the debt paid.
01:04This is £70,000 here.
01:05In these unprecedented times, agents are busier than ever.
01:10Oh, wanna put it in me?
01:11But the challenge to recover the money from those that won't pay.
01:14Doesn't make me this difficult, does it?
01:15Nah.
01:16I think it will be this long.
01:17Has never...
01:18Sam, don't touch me.
01:19...been greater.
01:20It's critical, it's brothers.
01:21I don't think it's to pay.
01:22Being owed money is not only frustrating, it can devastate your finances.
01:37But once a High Court writ is issued...
01:40Go ahead and seize those goods.
01:42Enforcement agents can be instructed to search for the people...
01:46How many cases have I got today?
01:48...who haven't paid up.
01:49A good enforcement agent is someone who wants to investigate.
01:52Hello?
01:53Anybody home?
01:54And they're relentless in their pursuit to get your money back.
01:58Everyone else has to pay their bills, so why shouldn't they?
02:09Right, first drop of the day.
02:10Agents Chris and Gavin are trying to track down a woman...
02:14...whose bill for legal fees has been outstanding for over four years.
02:20But she's not proving easy to find.
02:23We had an agent go out to a different property...
02:25...and it was a gone away, no trace.
02:27So it's then gone through the trace system.
02:29And this is a new trace address.
02:32So hopefully we'll make contact.
02:35Done some research on the property.
02:37Yeah.
02:38And it comes across that the property is worth 1.1 million.
02:40So it should be hopefully a nice house.
02:42Might give us an indication what assets you might have.
02:44Fingers crossed we'll have a really good result in it.
02:47Yeah, good.
02:48Happy client.
02:50What car do you think you'll be sitting on a drive?
02:52Mercedes? BMW?
02:54That's not.
02:55Could be.
02:56Before we turn up to any jobs, we do address checks and so on.
02:59And if it does come to light that they're living in a very wealthy area,
03:02then that does make our life a lot easier.
03:05No, that's weird.
03:08Looks like the number missing.
03:10If they're living in a lot more, you know, affluent area,
03:13the likelihood is they can raise the funds.
03:19Turn around.
03:20Turn around.
03:21The address doesn't look like it exists.
03:23Oh, actually, there's an anivana back.
03:28It might be down there, then, because here just looks like a gate.
03:31I'm saying it's down there, isn't it?
03:32Is it unlocked?
03:33Yeah.
03:34It's very odd, isn't it?
03:35It wasn't what I was expecting, anyway.
03:36I'll lead the way, yeah?
03:37Yeah, yeah, you lead the way.
03:38Let me know if there's any holes or big puddles.
03:39Should have bought my dog's Shark Book,
03:57Whoa!
03:59Not the Tesla it was open for, was it?
04:02The searches came through saying this was sold in 2018 for 1.1 million.
04:08million more than what I was expecting windows open mate so something might be
04:13in yeah so if you're going to get the money out of these people I'll go and
04:16sit and chill out in the van hello is anyone around oh wow seen inside the
04:28whole roof all collapsed Jesus Wow look at that no carpet on the floor sort of
04:35holes in it there's no roof in here as well now 1.1 million pounds worth of house
04:40so it shows you don't always believe what you read on the internet doesn't
04:44look like anyone's living here stuff in the house though windows open so something
04:50up here hello
05:01high court enforcement is the last stage in what's often a long wait for those owed money
05:07it's two thousand something pounds there's a reason why we're knocking on that door the moving cars but
05:13people don't see it so it could be for unpaid rent most likely yet they don't see the stress that the
05:22claimants go through that is just over two thousand pounds my focus is on the person who is owed the
05:32money my cab driver this morning said I feel sorry for people and I said yeah but if someone sold you a
05:39dodgy cab for 10 grand what would you do oh yeah I didn't think of it like that whatever results in
05:46his visit or his case will change lives either way enforcement agents Alex and Casey have been
05:57instructed to recover two and a half thousand pounds for unpaid rent
06:06so this is a previous payer oh good and it's not their first visit we visited her a few weeks ago
06:13she even said she has no problem paying it so what was it the claimant said that they split two claims against her
06:18there were two writs for two separate months rent Casey and Alex have collected on the first writ and
06:28they're now proceeding to go out and collect on the second she was questioning why there was a second one
06:37to pay so we found out that information now and we'll be going back to get her to pay the rest of it
06:41well hopefully she's in a good mood today I think more to the point let's hope she's got two and a
06:46half grand yeah well what's alarming is I did text her I tried to call her text and she didn't respond so
06:51we shall see we speak to a lot of claimants in respect of unpaid rent they still have their bills
06:58to pay they still have the mortgage to pay it it greatly impacts on their lives yeah this is the area
07:05right there i'll check that car up as well yeah i believe that's our car oh yeah that's camping if she
07:12doesn't pay
07:24she's not coming i'm going around the back
07:25hello hello back door's open hello my court hello hello do you want to come down your door's open
07:43open the car yep as alex prepares to clamp the car hello the person they're looking for hello ma'am
07:56how are you comes to the door please don't touch me ma'am don't touch me don't touch me don't touch me
08:06coming up it doesn't help matters we have dodged us on the last four visits
08:11mark sets a deadline we need a plan within 15 minutes and casey and alex alex are they
08:17getting you another part of a disappearing debtor okay well they're leaving
08:23alex and casey are trying to recover money from a woman who moved out of a property still owing rent
08:35this is my that's why i'm not coming in your house i'm staying back here there's been lots of people
08:53that have tried to get physical with me or they've shoved me or pushed me no no we're speaking
08:56going through this we're just going to talk to you relax and speak to me we're just going to speak to
09:01you that's all we're not coming in no no no just relax just relax they're panicking or they go in
09:06shock and we say it's okay we're not ogres we're nice people but as she doesn't want to engage with
09:12them alex goes to clamp the car in her driveway i don't know why she's being so um difficult this
09:19time she was quite amicable last time i don't know why she's uh people do a number of different things
09:27to avoid pain sometimes you'll turn up at places where quite clearly they have the money and it's
09:33more along the lines of that they don't want to pay rather than they can't if no payment is forthcoming
09:39alex the car can be seized and sold to cover the two and a half thousand pounds she owes
09:47alex the woman has called the police
09:52yes ma'am we've got the high court writ which she's aware of
09:55and we've come to the back of the property the back door is open
10:02thank you exactly the police confirm the agent's legal authority to be on the property
10:13but the woman decides to call a lawyer oh hello there yes we are yes it doesn't matter we don't
10:21need to be invited in i'm afraid we've got a high court writ
10:23madam are you a solicitor madam are you a solicitor right then you will know then you will know the
10:29law let me speak first let me speak let me speak it doesn't matter whether it's private land
10:35okay it does not matter do you know what she has just called the police and the police have told
10:40the police have just told her that we have a legal right to be here okay and we won't be getting out
10:46we'll be removing the car we won't be getting out you don't know what the law is because you don't
10:50know what you're talking about we have a high court writ to enter the premises what law are you referring
10:56to hello sir are you all right are you are you that's yours right okay is this is your partner right
11:04can we have a private chat i won't be taking off yet sir let's go and have a chat all right
11:10we are legally allowed to be here sir the agents may have better look getting through to the woman's
11:15partner sir she knows about the debt we found out the claimant had done two different debts one from
11:23june one for july we've called her we've texted her she didn't respond so now we have to re-attend
11:28the police have told her that we have every right to be here her solicitor knows that as well but
11:32either way at the end of the day she needs to pay the second writ
11:37she's obviously quite upset because she's paid a two and a half thousand pound debt before
11:42and she's now got another one um and we've explained to her what why there's two
11:47so now hopefully they're going to go and have a chat and and get it resolved
11:54but any progress is short-lived okay so you're not going to make payments or removing the vehicle
12:00that's fine the woman refuses to pay so i'll call the office for the removal of the truck because if
12:06she's not going to deal with it then we might as well just get on with doing that oh dear oh dear
12:12and then alex are they getting in another car okay well they're leaving
12:19the couple drive off have they left they are leaving yeah as they disappear so do the agents hopes of
12:27getting the money they came to collect
12:35for agents enforcing high court writs
12:38hello there can you come to the door please
12:40patience is everything hello sir can you come downstairs please
12:45some people prove elusive i have tried to get hold of you on numerous occasions
12:50but persistence pays the bills hello can you come to the door please just seeing you in the window
12:56so the knocking doesn't stop we're easy until the debt is settled you're doing the bailiff knock now
13:05heading out on their first job
13:15well it's just for that pub garden weather today agents mark and virgil wonder how people might try
13:22to clear their debts today i had so many times when the husbands offered their wives i'm like come on
13:28mate one wife's enough thank you you need a wife you need someone to look after you
13:34everybody needs that there's someone out there for everyone even for me somewhere
13:44the debt they're hoping to settle is for money owed by a construction company to another business
13:51it's one of their more challenging cases
13:53so this is a debt where we've made numerous attempts to attend at the address for the business
14:01but so far without success so we're attending again today
14:06oh i love this one the first time they're hiding second time they're hiding we confirmed the car
14:13third time was a weekend early o'clock and no answer fourth time lucky i'll see more as a challenge
14:22you've laid the gauntlet but i'm determined to get him the company address is a residential property
14:30all right round four
14:35somebody's in the window's open
14:42we need to find assets and leverage on every single case
14:44with assets we gain leverage gain leverage we gain payment in the shed the tools are there obviously
14:55cleaned up a bit
14:58hello hi are you all right we have a trip issued by the high court
15:02the woman who answers the door claims the man they're looking for is her ex-partner who no longer
15:09lives there when we go to some houses third parties do get dragged into it it's not their fault it is
15:16the debtor's fault with his head in the sand can you call him can you call him yeah thank you
15:20unfortunately we have to go by what it says in a minute there's an open parcel under the director's
15:25name it's legal for us to be there and remove our assets hello there the agents get the man thereafter on
15:34the phone we have got a high court writ for your company okay yeah a company took your company to
15:41court and granted it a ccj because they want their money and because nothing's paid they decided to
15:47escape to a high court to try and get their money back yeah company is an outstanding amount of 1875
15:54pound and 27 pence i don't have that money to give them the thing is if you turn around and say look i'm
16:00not going to pay anything you're going to push us down the road of removing goods all right
16:07yeah i don't have that much money do you need to tell us what you can pay today then we can try and
16:13justify it to the claimant and they say yes or no so what can you pay today 200 today and 100 pound a
16:24month you understand if someone like you make this amount of money and that's going to be over a year
16:33and unfortunately it doesn't help matters with this is our fourth visit and you have dodged us on the
16:38last four visits which doesn't help your case the debtors that we find are hard to track down
16:46once we get our bite on them we don't let go basically you need to try and get your hands on
16:511 875 pound and 27 pence we need a plan within 15 minutes and if you don't get a better plan in 15
17:01minutes then we have to go down the line of escalation he's now on the clock to pay up
17:06or the agents could seize goods from his business address the home of his ex
17:11over in west london every day is a different day there's no sign of life you don't know what to
17:22expect when you're attending premises agents gavin and chris are at a known address for a woman who
17:28owes a law firm almost 6 000 pounds hello is anyone around
17:35i'll just report this back as a derelict house is it's derelict though so i'm not in there for
17:42a house like this to be left i it's weird isn't it i'd say it's derelict you wouldn't want to live
17:48there that's for sure but the fact that all the windows are open is more concerning maybe we should
17:53go not next door they will know if anybody's living here yeah if they'll be able to see what's going on
17:59in the house yeah hello mate sorry to bother you was wondering do you know much about this house is
18:07there anyone you see going in our house do you think there's anyone living in it do you know the
18:14people who used to live here at all the neighbor says that when the owner died the house passed to
18:21the daughter the woman they're looking for but she sold the land to a developer right okay
18:29see and now she's gone back to canada yeah don't suppose you've got any contact details
18:35okay and they might have contact details yeah do you ever yeah do you have their details
18:41not a problem at all yeah yeah thank you appreciate that
18:46so it makes sense it's always handy getting neighbors on your side yeah that's right the helpful
18:51gentleman is only trying to get us some information about the people who bought the land and hopefully we
18:55can chase it back to the defendant so a little bit investigating work oh do you know i'll do i'll
19:01lean over and just get a photograph perfect thank you so much the good thing about it is we now know
19:06that the defendant has actually picked up just under 1.1 million thank you so much for your time thank you
19:11have a good day if we get that person on the phone the likelihood is they're just going to go let's get it
19:16paid let's not have people chasing us what i'd like to do on this one now is contact construction
19:21company you'd be surprised how much information we can get from people let's go tell you what i'll
19:27let you pick the next job yeah after that one
19:39alex and kc are trying to recover money owed by a woman who has settled a debt with them before
19:46this time she's less keen to pay up and now she's disappeared that's very weird behavior it is but
19:54she's just refusing he was going to pay it yeah i know i've had people run out the door before they
20:00just they just run away and they've left us inside the property so um can happen but i'm a little bit
20:07bemused by it the woman owes two and a half thousand pounds in unpaid rent for a property she used to live in
20:14if she doesn't come back to pay up the car outside her address will be removed and sold we're going
20:23to put another clamp on um just to make it a little bit more difficult for them and it calls any seizure
20:30of a vehicle you have to leave it on clamp for at least two hours to give them the opportunity to
20:36raise the funds but while they wait oh hello sir you're right the woman and her partner return
20:44this is my car okay i don't have a v5 but yesterday i bought this car yesterday yeah
20:54the man claims his partner who owes the money has sold the car to him
21:00well that's mean this one yes but as she's on the insurance right hold on she's on the insurance
21:05which means she deems it interest to drive the vehicle when she deems it interest then that means
21:09that the vehicle still is held anything that they deem an interest to this one is my car can i make
21:15a suggestion whether she agrees with it or not can we try can we get this paid i know it's frustrating
21:20and i know she doesn't want to do it i get it i get it all i mean are you able to make the payment
21:24and volunteer on behalf of her okay please do thank you have a chat with her yeah
21:31they look at every single avenue as to why they shouldn't pay it um rather than trying to be
21:37sensible about it so well how can i resolve it after speaking with his partner the man is back
21:44with an offer you all right if i paid 500 now and the difference next week i'm going to ask them
21:53okay but i've got a concern here because they've already they already know that the vehicle can be
21:57taken and they can recover all the money yeah i don't think they're going to let you i'll make a
22:03phone call i'll make a phone call he's going to ask no worries the total amount owed is just over
22:10two and a half thousand pounds right there's no easy way of telling you this uh they stated that
22:17it's payment for lonely uh or the car's been removed unfortunately if you do that you'll be
22:24breaking you'll be creating a criminal offense and then the police will be called and you'll be
22:26physically removed it's an instruction to uh to interrupt our execution of a race that's the problem
22:31if you read the paperwork it says it on there i won't stop me getting in the car yeah it doesn't
22:36bother me if you get in there but i wouldn't advise it but it's up to you
22:40they don't want to lose the car but the only way to save it is to pay up
22:50coming up it's not paying it mark and virgil get ready to pounce this is my deal okay
22:56pay one thousand and seventy four thousand twenty seven pence but alex and kc
23:01but then the truck will come and pay the car have uninvited guests there's more people coming rock the doors
23:10and virgil have given a payment deadline to a man whose company owes almost two thousand pounds what
23:27can you pay today but he's only offered to pay 200 so i've basically given him 15 minutes let's see if he
23:33can raise more funds and go from there so hopefully we should get a bigger payment if he doesn't up his
23:40offer they have the powers to seize goods at the company's registered address the home of his ex-wife
23:48i do apologize because it's not for first time when you come here yes it's the fourth time
23:54and i want to listen you have to be everything now the woman claims he doesn't live there
24:01also
24:08where can you go
24:09a
24:31To prevent any of her belongings being seized, she needs to show that they are not the company's assets.
24:49The 15-minute deadline is almost up and there's no sign of payment.
24:55She was very mad if she's going to have a affair with him because she agreed for the company to be registered here.
25:00And Virgil has gathered some new intel.
25:04She's got a white mark, C-Class.
25:07You know, brand new.
25:08Yeah, so she's hopefully going to give us the address.
25:10If he's not going to play ball, she was very mad about this.
25:13She's pissed.
25:14She's pissed, yeah.
25:15Never pissed on X, Y, or Y.
25:17Yeah.
25:20If they do get a new address, with a car to seize, it could be a game-changer.
25:27So I'm hoping that they're going to come and say, look, I'm going to pay you.
25:30If not, we're just going to go straight to his address.
25:33Well, if we find the mark, happy days, you know.
25:36We clamp it and that's it.
25:39The man calls back.
25:40Hello?
25:41Yes, ma'am.
25:42Hello?
25:43Hello.
25:44Hello, sir.
25:45He's still claiming he can't pay in full.
25:48They accept to pay 200 now and let's go 200,000.
25:53If it was a much larger debt, like 20 grand, it would be easy enough to justify.
25:58Because it's only 1,800 odd, that can easily be covered in assets.
26:03That's usually a vehicle.
26:05And if we escalate it, it's going to go up.
26:08If we're in a bed sit, no assets, we can justify the £10 a month payment plan.
26:13If they've got a Porsche and they're trying to do a £10 payment plan,
26:16it's not going to wash with us.
26:19Hang on.
26:20I'll give you the bad news.
26:22If you can't pay it, OK, it goes up £2,505.27, which we don't want to do.
26:28I told my brother to send me like £300 now, so I'll pay £500.
26:35No.
26:36This is my deal, OK?
26:37Pay £1,755.27.
26:39If you don't, we're going to be removing the stuff and it goes up.
26:43Yeah, that's all I ask for.
26:47Thank you so much.
26:49With nothing substantial to offer...
26:51The truth is, it's not paying.
26:53It's not paying, yeah.
26:54It's time to take action and find him and his Mercedes.
27:07Alex and KC have clamped a car.
27:11They plan to seize it if a £2,500 debt for unpaid rent isn't paid today.
27:18They're testing.
27:19Yeah.
27:20They're testing off.
27:21This gentleman that's obviously a claimant that is looking for his back rent,
27:24he needs that to move forward and pay his mortgage.
27:27Without that payment, he wouldn't be able to...
27:29Could be in arrears, could be anything.
27:30He could be losing his house right now because these people that do have the means to pay
27:34are just holding off for the sake of a principal.
27:36I'm going to go speak to him and see what he said.
27:39It's been about enough time now.
27:40Patients are wearing thin.
27:41A second male has just turned off.
27:42Yeah.
27:43What?
27:44More people begin to arrive at the scene.
27:45There's more people coming.
27:46Block the dress.
27:47They've had two more girls show up with a van.
27:48That's what he said about moving a van and blocking it in.
28:02Alex tries to reason with the woman.
28:05So what's the update then?
28:07Tell me.
28:08OK.
28:09But then the truck will come and take the car off.
28:11But why would you want that to happen?
28:13Right.
28:14Hang on.
28:15Even if you paid, hang on a minute.
28:16Just let me...
28:17OK.
28:18So what...
28:19But she's off again.
28:23We're removing it, unfortunately.
28:26She still refuses to pay what she owes.
28:29She just says she'd rather us take the car, which is a very strange reaction.
28:34So let's call that tow truck.
28:39The only option the agents have left is to seize the vehicle.
28:47Ah, hello there, Roy.
28:48We'd like to book you, please, and get you out here as soon as practically possible,
28:53because we've been here too bloody long.
28:55Four and a half hours after they first arrived...
28:59Hi, matey.
29:00Alex and Casey...
29:01How you doing?
29:02...will be leaving with the car.
29:03There's still no sign of the defendant or her family.
29:04They've just scarpered.
29:05Her last words were to me, I'll take my car away then.
29:06So that's exactly what we're doing.
29:07Tell me when you want this one off you.
29:08We also wait for the driver's instruction as to when to release the last clamp.
29:13Because at any stage they could leap over the fence, jump in the car as soon as you're taking the clamp off and try and drive away on it.
29:23And unfortunately in this game we don't trust anybody because the people just do anything they can to try and evade.
29:30It's sad because it is a last resort, but we gave her so much opportunity to pay it.
29:36Oh, my son.
29:37Do it again.
29:38Do it again.
29:39Do it again.
29:40That was cool.
29:41The woman must pay the bill or prove she no longer owns the car, else it will be sold to settle the debt.
30:07Certified enforcement agents.
30:19We have a high court trip for your restaurant, sir.
30:22Are often instructed to collect money owed by one company to another.
30:27I need to speak to the director.
30:29The pandemic has had a big impact on small businesses.
30:33The whole country, the whole world has been affected by its Covid.
30:36With over half a million UK firms at risk of collapse.
30:41We hear about it, the financial side of things, companies struggling, people struggling because they can't go to work.
30:46Big shot realism, isn't it?
30:48So ensuring every bill is paid is more important than ever.
31:01Agents Chris and Gavin are chasing a debt owed by a business based in central London.
31:07Hopefully, in and out 10 minutes, full payment, job done.
31:16Famous last words.
31:17As an enforcement agent, our priority is to get the client's money back as quick as possible.
31:23The money is owed by a medical services company.
31:28Let's spend some minutes loading.
31:30Well, hopefully we will be loading up the van very quickly.
31:33The director of the company also has a second business.
31:37Right, that's it.
31:38A beauty clinic.
31:39So that's where the agents are heading.
31:42The debt is in relation to unpaid invoices to a supplier.
31:47The original CCJ was just over £1500.
31:50I've allocated it to Chris and Gavin to attend now.
31:56Hello.
31:57I'm a enforcement agent.
31:58I've been issued a high court writ.
31:59Can I speak to this person here?
32:01She's not in the country at the moment.
32:03Can we get her on the phone?
32:04Or a manager?
32:09Whereabouts is she at the moment?
32:10Oh, Dubai.
32:11OK.
32:14The owner of the company agrees to talk to them.
32:18Hello.
32:19Can you hear me?
32:20Yes, I can.
32:21But asks that they take the call somewhere else.
32:25So, I'm in a private room now.
32:27The reason why I'm here,
32:28I've been actually commanded by the High Court today,
32:30is to clear an outstanding debt that the oil company has.
32:33As long as it's paid right away,
32:35you are looking at £2,042.66.
32:39Now, can you get this paid?
32:41I do respect that, miss.
32:42I know a lot of companies, you know,
32:43even the enforcement industry has been affected massively with COVID.
32:47So, what I can do is I can give you seven clear days to pay.
32:50But in the meantime, we're going to take goods away today.
32:52We're going to install these for seven clear days.
32:53And then, if you can pay tomorrow, you can organise and get the items back.
32:56If you can't pay, then we'll look to sell those items to clear the debt.
33:00So, do you want a few minutes now to see if you can see?
33:15if there's someone who could just lend you the money, you can transfer
33:18or not, you can assets down.
33:19Not by making.
33:20I have to pay as much cash as possible.
33:23But, if you have any assez pounds,
33:25you'd like you to pay to make one of our Eight of
33:28If there's someone who could just lend you the money, you can transfer just over £2,000.
33:31We give you a receipt and we go straight to our next job.
33:41But if agents take control of goods, fees are added to the bill.
33:46If you was to phone me tomorrow and say, I've got the money now, I want my items back,
33:50you'll be looking at the £3,200.
33:53Do you want a few minutes now, see what you can do?
33:58All right.
34:00Obviously, we can't wait here all day waiting for her to make a payment.
34:02So we're going to start writing down the inventory of the goods.
34:07I'm hoping that she's going to come back to me very shortly and just get that £2,000 paid.
34:12And also, we're limited to 20 minutes outside of parking as we're on a loading base,
34:16so we want to make sure we're loading.
34:18That's why I'm sticking now.
34:19Yeah.
34:20Obviously, the most important thing is that we're not here to shut commercial businesses down.
34:25We try to look at assets which will cover the cost.
34:27We try to avoid removing, for instance, the computer, because we know that they're going to need that.
34:34We're not here to affect people's business.
34:35We're just here to collect payment.
34:36So if we can avoid that situation, we will do.
34:40The woman calls back.
34:43Hello there.
34:44With a plan to borrow the money.
34:46Yes, the person I'm calling is busy on her phone.
34:51So what I'm asking you, can you leave the bank details there and then we can send it to you?
34:56Because I'm sure she'll be able to help me.
34:59Is there anyone else that you could potentially ask to help you?
35:01No.
35:02As you still can't get the funds together, miss, we are going to be taking control of goods now.
35:07Come half past ten, though, if you still haven't got the money together,
35:11we are going to have to take those items and put those in the van and drive off with them.
35:14OK.
35:15OK.
35:15Speak to you shortly.
35:17Bye.
35:18This chair is worth a couple hundred quid.
35:24OK.
35:25It's a Dell.
35:26Dell laptop.
35:27The 10.30 deadline is minutes away.
35:31Whilst Gavin is listing the items, I think I'm going to have to start getting some items loaded up.
35:35And they haven't heard back from the woman.
35:37Oh, what time is it?
35:38Oh, I've passed it.
35:39I'm just a good one.
35:41I have faith.
35:47Hello.
35:48Coming up.
35:51Time's up for final payments.
35:55No way.
35:56It's always in the bank, you don't know.
35:57Mark and Virgil have made numerous attempts to get an £1,800 debt settled.
36:18They're at the registered business address for the company they're after, which is also the home of the director's ex-partner.
36:27Obviously, she's going to have a fit with him.
36:29Virgil might have had a breakthrough.
36:32I found out he's got a E-class Mercedes, white Mercedes.
36:36And although he doesn't live at the house, if the agents can link any property there to the business, they could seize it to pay off the debt.
36:45But then, as they're about to escalate things further, the man calls again.
37:05Hello, chef.
37:05So, let's pay now.
37:07No problem.
37:08It's right.
37:08I'll give you the details.
37:09I will leave you with a happy person who you owed money to, forgot how many years, with money in his bank account.
37:20Maybe one day we can help you out if someone owes you money, all right?
37:23Because you know we're good.
37:25Take care.
37:25Bye.
37:30The gentleman has seen sense and looks like payment is in bounds, payment in full.
37:37So, yeah, we're just waiting for the confirmation.
37:41And, yeah, apparently it pays off, to be persistent.
37:45The leverage will heal, sir.
37:47Yeah, the ex-wife.
37:48The ex-wife.
37:48That's the best leverage to have, to be fair.
37:50The ex-wife, mother-in-laws.
37:53Hello, Rebecca.
37:54Hello.
37:55We've got payment in the account.
37:57Thank you so much.
38:00Brilliant.
38:01Thank you very much.
38:01The money has been received.
38:03Come on.
38:04Next one.
38:13Okay, cool.
38:13Let's see what other items we've got.
38:15Agents, Chris and Gavin.
38:17Zero number?
38:18Zero, seven, two.
38:19Are at a beauty clinic in central London, trying to retrieve over 2,000 pounds.
38:25You don't normally catch me in beauty places like this.
38:28But the owner of the business is in Dubai.
38:32Blood samples.
38:33We won't be taking them.
38:34She says she'll borrow the money, but with no sign of payment, the agents are eyeing up assets to seize.
38:44Do you feel?
38:45Yeah, we won't be taking that, just in case.
38:47God forbid someone needed it and we had it.
38:48The woman was given a 10.30 deadline and just in time, she calls back.
38:55The other person who I think can give me the money is a dentist.
39:01So, I think he cannot stop in the middle of a procedure.
39:05So, I cannot do anything because he wants your money now.
39:08I will 100% get it today.
39:10I know that.
39:11Yeah, okay.
39:12Right now, I don't want to be here too much longer.
39:15And I'll be totally honest with you, our car's parked outside our van and we don't want to get a ticket.
39:21So, you know, so we want to make sure we are getting away as quick as possible.
39:24Can you call your, um, the dentist's surgery again?
39:28Can you just ask how long do they think he will be?
39:32Okay, I'll speak to you shortly.
39:35Fingers crossed you'll get the money over to us shortly.
39:38And before the traffic warden gives us a ticket.
39:43Hello, Nick.
39:43He said he'll do it in 30 minutes.
39:47I've given him your account details.
39:48And he can do it in 30 minutes?
39:50Yeah.
39:51I've sent you proof of my communication with him for you to read.
39:55Normally, we wouldn't be waiting around additional 30 minutes, um, for, for someone to do the transaction.
40:02However, um, you've been very straight with me all the way through this.
40:05So, we are going to give you the benefit of the doubt.
40:07All right?
40:09Bye.
40:10Bye.
40:11I've just seen the screenshot.
40:12And it, yeah, it confirms what she's said.
40:15She's literally just said, I need help financially, kind of thing.
40:17And he's gone, how much?
40:18And, um, yeah, he's offered to help.
40:21It's, uh...
40:21Cool.
40:21But you never know.
40:22Until it's in the bank, you don't know.
40:24The 30 minutes is almost up.
40:27Should we just play it on time?
40:29We'll see.
40:31Hi, Brian.
40:32It's, uh, Chris Ed.
40:33Can you just check the account for me?
40:35Nothing has landed in the bank.
40:37Oh, wait.
40:38It's not looking good.
40:40Chris receives another message.
40:44Got a screenshot here saying the payment's been transferred.
40:48I'm just going to verify it from the office.
40:50Because in the past, we have had people fake documents.
40:52We always have to verify it's in the bank.
40:55Hello there.
40:55Can you check the account for me?
40:58OK.
40:58I'm OK.
40:59It's in the bank.
41:00You can.
41:01Fantastic.
41:01Thanks.
41:02Bye-bye.
41:02Bye-bye.
41:05Excellent.
41:06And that's not their only win today.
41:09So, luckily, we've got payment in full, just landed,
41:11and it's just in time for the parking warden,
41:13so he's given us two minutes to go, so we're off now.
41:16Not every case is resolved on the day.
41:21Once the agents leave, it isn't always the end of the story.
41:25OK.
41:26Marvellous.
41:26Thank you very much.
41:27Debtors have the right to an appeal.
41:30I got the form.
41:33And if items have been seized,
41:35if they pay, they can retrieve them.
41:38Hi, matey.
41:39How you doing?
41:39Two weeks ago, Alex and KC had a car towed
41:44to settle a debt for unpaid rent.
41:47Oh, my son!
41:48They believed the woman could pay, but just wouldn't.
41:53And now Alex has some news.
41:56The officer's just called.
41:58OK.
41:58And stated that she has finally made contact
42:01after we removed her Honda CR-V.
42:04Really?
42:04And she's made payment, plus all the extra charges, storage and removal.
42:12And she is on her way to the pound to collect the car.
42:16But it's cost her an extra.
42:17By leaving it another two weeks since the vehicle was removed,
42:19it's cost her an extra £675.
42:22That's her own fault.
42:23£600 extra, eh?
42:24I wouldn't give up £600 that easy.
42:26Nearly £700 extra.
42:27Yeah, I wouldn't give her that.
42:31Whoa!
42:33Not the Tesla it was open for, was it?
42:35When agents Chris and Gavin paid a visit to a woman
42:39who owed nearly £6,000...
42:41Hello? Is anyone around?
42:44..they were told she'd left the country.
42:47I see, and now she's gone back to Canada.
42:49Hello, mate.
42:52Do you remember the case asked for some traces?
42:54And Chris is still on the case.
42:58Yeah, if you get any intel, please let us know.
43:01We spoke with the developer who bought the land.
43:04They were more than happy to pass over a message
43:07for her to give us a call back urgently.
43:09However, we are yet to get any correspondence back from her.
43:12So, for us, it now looks like she's avoiding me
43:15to deal with this matter.
43:17However, this day isn't going to go away.
43:19What people don't realise is that the law is on our side,
43:23so you can either work with us
43:25and deal with the matter in a sensible fashion, or don't.
43:28And if you don't, we will find out where you live,
43:31we will find out where you work,
43:32we will find what vehicles that you own,
43:34and we will take things away.
43:36We're not going to forget about this.
43:38We can locate people,
43:39and as soon as she comes back into the country,
43:41then, brilliant, we will be knocking her door
43:44and paying her a visit.
43:45Everyone can be found.
43:47I can assure you, everyone can be found.
43:54Next time...
43:55Look, why are you being so difficult, mate?
43:57Locked doors.
43:58There's wood there.
43:59They locked me inside.
44:00Hello, anyone up here?
44:02Right side over there.
44:03A missing Porsche.
44:04Where are you going to park this car?
44:06Come on, we're coming in.
44:07Come on, that way.
44:08No way.
44:09And at the pizza place...
44:10Never, ever, never.
44:12This is principle, you know, to call it principle.
44:15The battle for dough.
44:17Cops and robbers, cops and robbers.
44:19What we want to do now is actually secure on site,
44:22so ask everyone to leave.
44:23All that next Monday at nine.
44:28And if you or someone you know has been affected by the issues raised in Call the Bailiffs,
44:33channel5.com slash helplines has information and support.
44:38Getting already overworked staff to cover more shifts takes a next-level charm offensive,
44:43as you'll see how Tom Manager gets on, Tom the Manager gets on in Casualty 24-7 in just a moment.