MJTV: Are Restaurants Cracking Down on To-Go Orders?
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00:00how many days did you last at arby's two one and a half one one and a half days
00:06fester you had an interaction with a restaurant owner or a restaurant manager last night
00:21it was a manager what was the restaurant that you were visiting last night where
00:28this revelation was revealed this is where i first noticed this oh you noticed something
00:35boy did i uh where were you what's the name of the place a fine taco establishment called tijuana
00:42flats is this the one where the lady knew you and yeah yeah so i go to tijuana flats probably once
00:50a month which one uh well uh the one on in north tampa on del mabry and van dyke what are you
00:56forgetting where it is well no i just didn't think i'd be asking the address right now i don't need
01:00the exact address just like so it's north tampa tijuana flats 16804 north del mabry highway no
01:06it's del mabry and van dyke by the way you're not supposed to say tijuana it's tijuana tijuana
01:13tijuana flat all right so you go to tijuana flats yes and you notice something you walk in and you
01:21noticed a decor difference yes like i said i'm about a once a monther all right taco tuesday
01:27would go there kids have a good time get the two tacos it's great jeez and uh they've always had
01:33the insta not instacart uh the doordash grubhub rack that you see in all the restaurants it's not
01:40instacart that's the shopping at the supermarket but all these deliveries am i missing any is there's
01:44doordash there's grubhub there's i've been in places uh for instance i could i could list a whole
01:50bunch of places you walk in and they'll have an area where the food delivery app orders are sitting
01:58so the drivers just run in they look for their order and then they just leave and then go deliver
02:04it so the the rack was always right next to the door nice rack it was a nice rack six shelves it's
02:12like six and a half feet tall plenty of room to put the stuff in and it had you know delivery orders
02:18signs and people would come in and i would watch people in months past walk in check the tag take
02:24the food walk out you go into tijuana flats yesterday and you notice oh the delivery rack
02:32is not not there it's it's no longer in the same spot they moved it they moved it to behind
02:38the counter the rack is now behind the counter ladies and gentlemen a relocated rack so that's right
02:46well you had that done at what age you had a relocated rack right so while it took roxanne
02:5218 years to what did you say an addition to my right exactly so they still have the same rack no
02:59addition however they moved it to behind the counter where only staff can get to it and they put a very
03:03official looking paper sign on it that said please wait for assistance before removing bags from the
03:09shelf you want to show that sign fester took a picture of the sign and it's on his cell phone
03:14show the camera coop is that good on mj tv can you see it yeah it looks clear all right there's a sign
03:19and then and then here i took a picture of the whole rack with some guy standing next to it in jean
03:22shorts nice right down the hallway and they move it behind where the employees only are and i noticed
03:29it i mentioned something to alice and she's like who cares and i was like yeah you're probably right i go
03:33i bet you they've lost a bunch of meals or something got misplaced or somebody might have taken the wrong
03:39stuff so fester being the inquisitive uh media personality that you are you inquired did you say
03:47hey could i talk to the manager it was really an mj morning show i team investigation really
03:52investigation on taco tuesday wow oh that's right yesterday was tuesday did you tell the kids it was
03:58taco tuesday yes say they they know it's it's a big deal like i said once a month we're we're down for
04:03tacos so this is a special i team investigation with fester at tijuana flats
04:13all right so you ask an employee or the manager what happens manager comes walking around there's
04:23pretty good customer service they always get refills they always do good table service and the manager
04:28i didn't get his name did you happen to have a microphone in your pocket that you whipped out and
04:31said this is your action news reporter on the scene at tijuana flats uh excuse me sir i'm fester from the
04:37mj morning show can you please tell us uh why did the uh food app rack move so i didn't go to that
04:44extent yeah i played it a little more low key i tried to blend in with the rest of the clientele
04:49and uh the manager i didn't get his name he probably had some manager name like chet or skip or brock
04:56or something like that by the way wasn't brock your manager at arby's that you lasted for like a week
05:01yes the manager which i thought was the coolest name at the time which which arby's is that by
05:06the way gosh i don't even think it's still there i think it was like somewhere in seminole or largo
05:09is that arby's still there i don't know i haven't been in that neighborhood in years and how many
05:13days did you last at arby's two one and a half one one and a half days arby's we have the meat
05:23maybe arby's moved their rack as well but the rack is now behind the counter all right so tijuana flats
05:29north tampa rack is now behind the so you ask the manager okay so you move the rack and he's like
05:34yeah we yeah we had to and i was like i had to what happened i go did you lose some meals he goes
05:40some we lost hundreds of meals and the thing was gotta be thousands of dollars thousands and
05:45thousands of dollars people would come in a theft because there's packaged meals right by the door
05:51i always thought about this i always thought about this racket that you could walk into places
05:57just walk in and no one's gonna look twice they're gonna think that you're the uber eats guy or the
06:02door dash guy you grab a bag of food with four or five styrofoam containers you're a real
06:08thieving pack of crap you can what you can have a rotation every single night you just figure out all
06:16the restaurants that have these takeaway shelves or racks where the the food app drivers just walk in
06:24to grab legitimate orders to then deliver it to people's houses if you wanted to be a real thief
06:31and eat well and varied every night of the week you can have a whole rotation of places you walk in the
06:36front door you grab a package and no one's gonna think twice they're thinking you're the delivery guy
06:41how bad could the order be granted you have no idea what you're getting but i'm sure it's pretty
06:46good or or you can pretend like you're looking at the ticket to see if it's the right name for
06:51the fake pickup and maybe there's also a uh a little list of what's in the box a little receipt
06:58on there that shows the order they should have a locking system so and i have something to add to
07:03your investigation but keep going okay oh okay tell me when you're ready to add it so then i was
07:08like oh yeah is that a side dish you have a little side dish going on but he says he says listen theft
07:14wasn't the wasn't the only part of it the other side was drivers who were in a hurry drivers not
07:19checking the right tags drivers picking up the wrong order legitimate drivers would grab the wrong order
07:25occasionally there was a communication error or there were customers with the same last name and
07:30they would take the you know i'm here for the oh my god there are five schnitz yes where all these
07:36schnitz come from well all right at least they would mess up and then what happened the straw that
07:42broke the tijuana flats back was somebody the straw that broke the taco shell they somebody or that
07:49would be a crispy taco shell not the flour tortilla somebody ordered three platters of steak burritos oh
07:56my god burritos they were a lunch at their office they called ahead wow and they ordered and it was
08:01hundreds of dollars you know how did that accidentally get picked up or was that a
08:05that was a that was a theft it was stolen they don't know how it left my premise god at the tijuana
08:12flats might have been the mexican drug cartel it might have been el chapo behind that theft
08:16something for the party if el chapo wants very very authentic uh tacos at a very reasonable price
08:23he goes try to get some flautas so so he we gotta we got a tunnel we got a tunnel from the border
08:29underneath the border right into the back storage room at the tijuana flats he loves these smack my
08:35ass and call me sally sauce that they have there anyway uh the that was the straw that broke their
08:40back and he's like we can't then they had to remake the order oh yeah all the food costs all the
08:44labor all the time and look at food costs right now food costs are through the freaking roof
08:48so i told the guys like now everybody has to check in and they hand the bag to the driver
08:53i also well guess what that is going to clearly eliminate theft and mistakenly picked up orders
09:00so then i gas up my car after i dropped my family off i ran out to get some gas because i hate to get
09:04gas in the morning gas up at tijuana flats first oh well i gassed up my tank at tijuana flats
09:10duh duh that's what i'm saying and then i gassed up my lincoln's tank at the wawa very good
09:15the wawa near my house had the little wire rack right by the front door for door dash also it's
09:22gone so the wawa also well listen at a wawa it's even like more transient all the people in and out
09:30just grab a sandwich half the people sitting outside the wawa all day are transient