The new Tyne and Wear Metro Fleet that was temporarily suspended from service are now back in service, after resolving an issue with the new doors.
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00:00The Tyne and Weir Metrol's new Stadler-built trains are back in service after being temporarily
00:05withdrawn due to a fault of the train doors. Nexus, which operates the Metrol, worked closely
00:10with manufacturer Stadler to identify and fix the issue swiftly, ensuring the new fleet meets all
00:16safety and operational standards. Part of a £362 million investment, the new trains boast modern
00:23features such as air conditioning, improved accessibility, USB charging points and more
00:29spacious seating. The full rollout is expected to be by the end of 2026, with several units already
00:35in service following rigorous testing. However, the door fault has raised concerns among passengers
00:41and community groups. One local group representing frequent Metrol users has publicly demanded answers
00:48from Nexus, claiming the setback reflects poor planning and communication. They argue that
00:55passengers deserve more transparency, especially after years of anticipation surrounding the new
01:00fleet. Nexus has acknowledged the frustration and emphasised that TV problems are not unusual during
01:07the early stages of new train deployment. They've committed to ongoing dialogue with the community
01:13and promised regular updates as the rollout continues.
01:15Cathy Massarella, Managing Director of Nexus said, I know this temporary pause was disappointing,
01:23but we don't expect this to have any impact on the overall rollout timescales. I'd like to thank
01:28our customers for their patience and understanding on this matter. Despite the rocky start, Metro officials
01:35maintain confidence that the new trains will deliver a more reliable and comfortable service,
01:40help them to modernise one of the UK's busiest light rail networks.