Dave & Chuck the Freak talk about how long people are willing to actually wait on hold during customer service calls and that some people have been brought to tears due to frustration, including James.
Category
😹
FunTranscript
00:00more than one in five americans will stay on hold with customer service indefinitely
00:11according to a new poll like they will wait until you answer yeah i'll sit there and wait
00:17you've had some issues lately huh oh yeah yeah it was a rough week last week i'll tell you
00:22james on customer lines uh well one phone call that should have taken 10 minutes took 45
00:29oh my god you'll never get it back i'm still waiting for somebody who's been hassling me to
00:33call them to schedule some stuff to get done at the house they've been hassling me to call them
00:37to schedule i'm still waiting for them to call me back oh my god and then the other call that i
00:41i uh i had to make the wait was like 20 minutes but they did not give me the answer i was seeking
00:47so wow well 31 of people will only wait five minutes 34 will wait up to 15 minutes before
00:54they hang up and 22 though are like james they'll stay on the phone as long as they need to sometimes
00:59you have to yeah one like there's certain things like you just have to hold on for it's important
01:05like you need to get something sorted out i like when they'll call you back dude the worst that this
01:10ever happened to me and this is no joke i had to i was on the phone for two and a half hours with
01:14somebody that's terrible like oh my god i was on hold i think for 55 minutes with microsoft also um
01:21one in seven people say they wish hold music wasn't a thing a lot of us would rather sit and stew in
01:27silence while we wait why do they play such bad music to make you hang up maybe they do because
01:33cvs that's a good question it's horrible so many people complained about cvs they changed their whole
01:38music this is what it used to sound like does it work it's terribly bad it's not working oh hold on
01:44i muted it because i was loading it i didn't want it to start automatically anyway this was it take a
01:48let's see oh yeah i've heard this to get you off the phone but like you know how it sounds bad too
01:56like it's very low quality and they keep repeating it over yes over and over your call is important
02:02to us please hold the line please continue to hold yeah and then it's we're experiencing higher than
02:08normal call volumes yes it's always that it's like why why is there always a boom when i need
02:13this i think you're lying yes there's always a boom that's always what you say it's always higher
02:18than normal always experiencing higher than normal call volumes i'm like i think you lied oh are they
02:25trying to lull you into some kind of calmness knowing that james is on the other line well it doesn't
02:32help because i'm just cooking every minute i'm getting hotter and hotter and hotter you're like
02:38it's one time they were like we're gonna put you on hold and uh transfer to somebody else i'm like
02:41are you i'm gonna tell you right now you do that you're gonna put me on hold i'm gonna be ten times
02:46more pissed than i'm already pissed right now so don't use that kind of language that's aggressive
02:52we'll hang up on you listen i didn't do that i'm gonna go back to the vegans with the theory of the
02:57bible holy testament style please don't speak to me like that sir i'm a very religious person we're
03:02gonna hang up on you right now the worst time the worst time i ever had was i was it was another it
03:10was another video game issue and they the first person that answered the phone was from america
03:18but you could not they could not communicate with you like you had no idea what they were saying
03:28yeah i don't know if they were cajun or if they were i don't i don't know i don't know
03:34i don't know what i don't know what was going on he says he wants you to turn off your xbox and
03:46turn it back up i didn't tell him i've done that for god's sake oh you son of a bitch you don't think
03:54i've turned it off he says to stop yelling he's trying to help you and you're very simple
04:00he says you need to reboot it
04:09yeah i got every part of that one that's a gumbo recipe
04:15she's writing it down
04:18so 80 of us have been so frustrated we've either started swearing at a customer service rep
04:26they're just waiting for you or broken down in tears i've seen james do both james i've done both
04:31i think i've seen james do both oh no yeah what made you cry james the cable company yeah
04:36they couldn't get the bill right they couldn't fix it they didn't want to come install stuff
04:40yeah i was at the end of my rope man so did you cry on the phone to the person yeah how did they
04:48react to your tears i didn't give a crap they transferred me where i needed to go and then i think
04:52i just hung up and i told my fiancee i'm like i'm done you've got to handle it i can't do it i've
04:56tried but you have to call the cable company like three times in a week like three days in a row
05:01and it ends up being a two-hour ordeal like all i want to do is just rev up get the car engine going
05:07and i'm going to do because i had to start drive my car right through the front window of the showroom
05:11take this thing right out of the wall yeah i just can't imagine someone crying to me
05:18what did they say when you started crying they didn't say anything they didn't acknowledge your
05:25tears crying because i told them like i i'm like you don't understand i'm a grown-ass man i'm like a 38
05:29year old adult right now and i'm in tears i'm like i don't know what else i could do to tell you i keep
05:36telling the same story all you guys do is keep telling me to keep doing the same thing it doesn't
05:41work nobody wants to come in and give me the package nobody wants to come and do the install
05:45you guys won't give me a new modem if i go into your place it's too high tech of a device
05:49i need some sort of like government clearance to operate this stupid stupid piece of equipment
05:55yep i'm gonna swore yeah i'm gonna swore i'm gonna be so mad that it brings you to tears
06:01that's so sad that's sad it's tragic yep and just for the record i'm not irate like that like
06:05right off the bat no i'm very nice it takes a while to get there yeah like it it's a build-up
06:10yeah so and like the like i said when i cried it was three days of build-up and i was like i'm done
06:15with it like i don't i don't have time with it like my mental health is probably in shambles right
06:20now i should go talk to a medical professional about it but instead i'm wasting my time talking to
06:25your christopher's service
06:26all right yeah
06:27all right yeah