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00:00Welcome to Bermuda, a small island paradise in the middle of the Atlantic.
00:07Seeing the turquoise waters, it does lift my mood.
00:10Go along the coast, okay? See you up there.
00:14A dedicated police service...
00:17Somebody's going to need to open this door up really quickly.
00:20...is keeping this British Overseas Territory safe.
00:25I think he wears the uniform very well.
00:27Do you want the $20 now?
00:29Officers, including Brits, doing their duty.
00:32It's tough. And it's really humid today.
00:37The reality is that there are challenges.
00:40Crime busting in a place where anything can happen.
00:44I didn't really expect the cows to run out the gate. Uh-oh.
00:49Going to great lengths to catch criminals.
00:54She's gone, gone. She's gone.
00:56Cannot make this up.
00:59With summer tourists arriving in droves.
01:02Woo-hoo!
01:03This is peak season for the police.
01:06Listen, baby. Calm down.
01:09I love policing. It's in my DNA.
01:12In Bermuda today...
01:13Newly qualified officer Holly faces her first proper shift on patrol.
01:25We've had a call.
01:27Call for service.
01:29It wasn't a quiet one. It was a baptism of fire.
01:31Family guy officer Eddie is out to make Bermuda safer.
01:35You just passed through a speed check at 60k.
01:38While two Brits tackle a known offender.
01:41Somebody has seen somebody with a similar description to you hanging around bikes late at night.
01:46If he's harassing members of the public and tourists then we have to deal with it.
01:57Former nurse Holly Levine Smith from Bristol has just finished five months of training to become a police officer in Bermuda.
02:05Missiles!
02:08It is honestly the best job in the world and I just wanted to do it so badly.
02:14When I found out I'd passed it was honestly one of the best feelings I've ever felt.
02:20It's Sunday afternoon and Holly is on her first proper shift as a qualified police constable.
02:27We could go get you some tickets or something.
02:30And taking Holly under her wing is partner and mentor Moya Ogilvy-Millwood.
02:37I'm looking forward to it. I'm a little bit apprehensive.
02:41PC Millwood makes me work quite hard and she makes me do the radio which is the thing I fear the most.
02:48So we'll see how we go.
02:51She's going to need to contact operations to let them know where we're heading to.
02:57So that they can know exactly where to find us if something should go wrong.
03:01Hotel 7 to Oscar, 10-5.
03:04Holly does not like the radio. She was very much intimidating.
03:0910-5 to Oscar.
03:11We're 10-15 to Spice Hill to conduct inquiries.
03:17When you speak on the radio every single unit in Bermuda can hear you so I'm very aware of that at the moment.
03:26You've got to know how to use the radio. You definitely have to know how to be short and concise.
03:32I also have quite a soft voice so I get a lot of people saying that I need to, what do you say?
03:43Say it with my chest.
03:44Say it with my chest apparently. So yeah, well I'm working on that.
03:48I definitely get her being nervous. I just want her to be able to handle whatever is thrown at her and she'll get there.
03:57It's not long before Holly's traffic policing skills are put to the test.
04:02Oh hell no.
04:06So basically the person just disobeyed the stop sign.
04:11So we're going to speak to him about that.
04:19Holly, I'd like you to take the lead.
04:22In policing, you're making really important decisions all the time. The adrenaline really starts pumping.
04:33Good afternoon sir, can I have your license?
04:36Do you know you didn't stop at the stop sign back there?
04:39No, not even conscious of it.
04:42Okay, so I'm going to just take your license and I'm just going to check it, okay?
04:47I'm going to have to give you a ticket.
04:48You don't have to give me a ticket.
04:52All right, go on.
04:54I'm like Sunday driving.
04:57This is not the fastest bike in Bermuda.
05:00This is one of the slowest bikes I'm ever here.
05:02And when you pulled me over, I said, me?
05:05Holly now has a difficult decision to make.
05:09You want me to do a ticket or a man form?
05:13This is your discretion.
05:15You solve the offense?
05:16Yes.
05:17Okay.
05:19And then what you do when you see an offense is totally on you.
05:22You also need to call in the stop.
05:24Yeah.
05:26Hotel 7 to Oscar, 10-5.
05:28I'm doing a traffic stop on Cavendish Reid Street.
05:33Come on.
05:35I'm disobeying a stop sign.
05:37You know you have the knowledge.
05:39You know you have the fitness.
05:41And I know I have the emotional resilience.
05:45So I think that's the big difference from being in training and being on your first shift.
05:51Hello, I'm PT2608 Levine Smith.
05:54I'm going to give you a warning this time.
05:57I can see that you're being cooperative with us and you understand what you've done.
06:03And you're not going to ever do it again.
06:05Yes.
06:06Because you know the dangers of it.
06:07Yes.
06:08Be careful, I can't change my mind, sir.
06:09No, no.
06:10Yeah?
06:11I will never do it again.
06:12Okay, next time.
06:14Yes, officer.
06:16You will get a ticket.
06:18Be very conscious of it.
06:20Do I give him the yellow or the...?
06:22Yes.
06:23You can see it's a warning and why you've been stopped.
06:25Yes, ma'am.
06:26It's your behaviour when you're driving, okay?
06:27Yes.
06:28So like I said, to keep yourself safe and everyone else, please don't do this again, okay?
06:32Thank you, ma'am.
06:33I will be very conscious of it.
06:35Get home safely.
06:36Thank you, ma'am.
06:39That was a lot.
06:40There's so much to remember.
06:42And you think it's actually just a simple stop.
06:44But the thing about policing, you have to make a decision at the time.
06:48And this gentleman was very nice.
06:50He had a good attitude.
06:51He admitted to the offence.
06:53He knew exactly what he was doing.
06:54So I made the decision to give him a warning this time.
06:58She dealt with it how I would have expected her to deal with it.
07:04She's been trained well.
07:07At some point, she's going to learn that you can't always be nice.
07:13This job has no mercy.
07:15It has no thanks whatsoever.
07:17But she will learn to, you know, balance the niceness.
07:23I actually feel like next time I know where I can do better, then he was really understanding.
07:30But yeah, it was nerve-wracking.
07:32But I did it.
07:33It's late afternoon in one of Bermuda's wealthier suburbs.
07:51British officers Jonathan Wood, known as Woody, and Sergeant Helen McHugh are working together.
07:56With the other British officers, we've got a close connection.
08:00And I think it's a brilliant place to come and live.
08:02It is a different way of life, but we're a tight-knit family.
08:06Priority for me this week now is to get my hair cut.
08:09Because my hairdresser has been off-island for the last two weeks.
08:13And then she's gone back?
08:14She's gone back today.
08:16Hence the current hair.
08:19Officers Woody and Helen go to speak to a woman who's reported a man acting suspiciously around her home.
08:27Hello, Rosie. How are you? Hi.
08:28Do you want to just talk us through again what actually happened?
08:32Yeah.
08:33And where it happened.
08:34Yeah, so it was early hours of the morning and I was walking up from the bottom of the drive here.
08:42And I noticed him around by where the car is over there.
08:45And what time of the day did you say this was?
08:47This was at like 2.30 in the morning.
08:49Okay.
08:50So it was dark anyway then?
08:51It was completely dark and there's no lighting around here either.
08:53Can you say how tall he was, what his build was like and things like that?
08:56Yeah, so he was, he was a tall guy.
08:58He was about, I would say he's like six, six foot four and like heavily set, like a big, a big guy.
09:06Yeah.
09:07Do you know what race he would have been?
09:08He was a black man, like wearing quite scruffy clothing.
09:11He started talking to me and he kind of started off being like, oh good evening.
09:15And I was trying to avoid as much contact as I could with a strange male at 2.30 in the morning.
09:21Right.
09:22And then he asked whether he could come in for some, for a glass of water.
09:25He said he was really thirsty.
09:26Right.
09:27But then he said, sorry to ask this or I hope you don't mind me asking.
09:31He was like, but are you here alone?
09:33And then he said, does your husband live here or are you here with your parents?
09:38And then I just went fully like flight mode.
09:42Yeah.
09:43I just like got to the door, got in.
09:45I wouldn't say that his speech sounded slurred, but he didn't seem as though he was necessarily that sharp or that with it.
09:54Okay.
09:55Because we have some problem with a guy in Warwick who we do know from town.
09:59It does sound like a similar description what you're giving.
10:02It's close enough that it might be worth just having a word to find out if they've been in this area.
10:06And if so, say, to stay away. And if so, would you be happy with that?
10:09Yeah.
10:10Yeah, definitely.
10:11You said it's your sister's place?
10:12Yeah.
10:13Might be worth her getting some ring cameras or just some sort of cameras.
10:15Oh, okay.
10:16Just for extra security.
10:17Then if something does happen, at least we've got that as a backup for evidence.
10:20Obviously, if you get anything like that again, just call us straight away.
10:23Yeah.
10:24And officers will come down.
10:25There's no issue with an emergency call.
10:27Oh, okay.
10:28If you feel that scared with someone being here, especially that time of morning.
10:30Yeah.
10:31So reassuring.
10:32It was definitely something that I wasn't sure whether I could raise or whether I should raise
10:37because I thought, hmm, there's not anything that I can see that he's actually done wrong.
10:42It was just a frightening experience.
10:46Officers Woody and Helen think they might know who the man is, but first they have to find him.
11:01For newly qualified British officer Holly, the training in real life policing continues.
11:07She's on patrol with her more experienced partner, Officer Moyer.
11:11What we're going to do is what we consider traffic initiative.
11:15It's just another way of engaging the public, ensuring that our roads are safe.
11:23Okay.
11:24When you go through your training phase, you're really in a bubble.
11:28And as nervous as you are when you're getting tested in training school, it is never the same as when you go on the street.
11:36It involves being on the radio a lot.
11:38Yeah.
11:39That's why I'm so apprehensive about it.
11:41It's more when they tell me the information back that I get quite stressed over, but it's fine.
11:47It's fine.
11:48Everything will be fine.
11:49You definitely have to have some level of toughness to you because when you get on the street,
11:54it is not the easy-go-lucky training school environment.
11:59Hotel 7 to Oscar 10-5.
12:01Bermuda has a problem with uninsured and unlicensed vehicles, so police stops are much needed.
12:07All right, so I'm going to need you to pull over our vehicle.
12:11To do that, you don't want to stand in the middle of the road, obviously,
12:17because you need to stay safe as well, right?
12:20Have you got your licence on you?
12:22Okay, thank you very much.
12:24Even though our crime rate may not be as high, we have a very high road traffic accident rate,
12:31and a lot of it stems from motorcycles.
12:34Do I say a 1031 or...?
12:37Ah, you want to do a 1031? Go ahead.
12:40Can I have a 1031 on...?
12:43The 1031 is a full check of a person and the vehicle.
12:48Okay.
12:49Okay.
12:50Thank you, sir.
12:51That's great.
12:52Have a nice day.
12:53Drive safely.
12:58I'm getting there.
12:59I'm getting more confident.
13:00She's doing pretty good.
13:01The more she does it, the more she will feel comfortable and she'll be able to do it.
13:07Yep.
13:08All right, so you're going to select a vehicle and you're going to pull that vehicle over.
13:17Good afternoon.
13:18We're just doing a traffic initiative, so I just need your licence.
13:21Thank you very much.
13:22I'm just going to call this in, so if you just stay here a second.
13:24I'm looking at the back of your bike.
13:28Suddenly, an urgent call comes in.
13:321099 location?
13:34Yep.
13:35St. John's Lane and Brockler Road.
13:38We've had a call for service.
13:53Call for service.
13:54So basically it's almost like a distress call.
13:57Another unit has asked for us to back up, so we're just going there now.
14:02We don't know the situation yet.
14:07When one of those comes in, your heart starts going.
14:10To be honest, you start fearing the worst.
14:13Seven, ten pounds.
14:14We're not quite sure exactly what's happening at the location, so once they call for assistance,
14:19we need to get there as soon as possible.
14:22You just have to be prepared to deal with whatever it is you see on scene.
14:27You could call 68.
14:28Hotel 7 to Oscar, 1068.
14:29We come into a situation where it has escalated to a point where we need urgent police assistance.
14:45A suspect has become violent, but armed response officers have arrived on scene to calm the situation.
14:51It wasn't a quiet one, so it was a baptism of fire, put it that way.
14:58The officers called for assistance, but by the time we got there, they had gotten enough assistance from other units.
15:05The safety of training school feels like a long, long time ago now.
15:10PC Millwood makes me feel like I am needed, so that's scary, but it makes me feel like I can help.
15:20Eddie Smith, an officer with more than 30 years' experience in the Bermuda Police Service, is on patrol.
15:39Bermuda's definitely a nice place. I've never patrolled anywhere else, but I also can't imagine doing that.
15:46I can drive, throw us people, and wave and speak, and they wave and speak back.
15:51I wouldn't want to police anywhere else. I wouldn't want to raise my kids anywhere else.
15:55My intent is just to take a position, static position, over by this yellow wall, observe the traffic.
16:03Officer Eddie is armed with a speed detection device.
16:07Good day, young man. How's it doing?
16:08How's it going? How's it going, sir?
16:09All right, great. Have a good time.
16:10All right, you enjoy that walk?
16:14I enjoy doing this work because of the proactiveness in it.
16:18We can get people to slow down, we can get people to pay attention to what they're doing.
16:23Speed limit may be 35 kilometers, but people generally do somewhere between 50 to 60 kilometers.
16:30Accidents are happening every day of the week.
16:33I guess I've experienced, you know, going to accidents and having to deal with the family members,
16:39whether it's bad injuries or some loss of life as a result of an accident.
16:46It's disturbing. And at this point, I can't say I know how to fix it.
16:49Man, you got a ghost machine.
16:53What's that, man? Turn it open, please.
16:56Good afternoon. How you doing?
16:57You have your driver's license for you, brother?
16:59You just passed through a speed track. I don't know if you can see that.
17:02That's 60K.
17:04Speed definitely is in relation to extensive damage, extensive injury.
17:11Normally, with that excessive speed that you do, that put other people in jeopardy.
17:15All right. You got a cool date here for Tuesday the 22nd of August at 2.30.
17:20All right. You wish to sign or something?
17:22It's about encouraging people to take responsibility for that behavior.
17:27Please, slow down. Take your time, yeah? I got it.
17:31I got it.
17:33I also have two kids, a 17-year-old and a 16-year-old.
17:37My 16-year-old is now, today actually, starting his project right to get his license.
17:43And for him to be on the roads, although I intend to teach him correctly, he can't account for everybody else's behaviors on the road.
17:57And that's a concern for me as a parent.
18:00Officers Woody and Helen were told about a man acting suspiciously late at night outside a woman's home in the Warwick parish of the island.
18:20Now they want to track him down.
18:23We've seen a guy causes us some issues, sometimes in Hamilton Centre itself in the city.
18:31But just recently, we've been having phone calls about him in the Warwick area quite a lot as well.
18:37I can't say for definite that it's him. The description was similar, but she's not able to identify them definitively.
18:44Can you see him?
18:47Look around a few times, have you seen him?
18:49Yeah.
18:52He's probably gone up the alleyway next to...
18:54Yeah, he tries to avoid us, doesn't he, if he gets a chance.
18:57He was by the entrance of Docky's.
19:00Yeah. Oh, there you go.
19:01OK.
19:09Is there all right? Has he been arrested?
19:11Yeah.
19:12Right, OK.
19:14Right.
19:17I just need... I actually needed to just have a quick word with him about something, if it's OK.
19:20Yeah, about something totally different.
19:21Do you know where Blue Restaurant is?
19:23You know Blue Restaurant.
19:25You don't know Blue Restaurant?
19:27I'm not trying to say anything, let me finish.
19:29Somebody has seen somebody with a similar description to you, hanging around bikes late at night.
19:34I'm not saying it's you, but the description was similar.
19:36This person also approached their address and asked the lady if they lived there alone and if anyone else was there.
19:42Does that ring any bells to you? No. OK.
19:44Well, all I'm going to say is if it was you, don't be in that area again, don't be doing that, because it's bothering people and it's scaring them.
19:51All right? If it's not you, then don't worry about it, but if it is, I don't want to hear another report that that's happening again, OK?
19:57Happy? OK, I'm going to leave you with these guys again then now.
20:00Thanks, mate.
20:01This is difficult. You've got to try and weigh up their own needs against the problems that they're causing for people.
20:08So you've got that balancing act there.
20:10The gentleman we were speaking to is a well-known gentleman in the area.
20:13He's got no fixed abode, so he goes around the streets and he asks people for money.
20:18He's quite a big gentleman, so sometimes he can intimidate people.
20:22And the way he asks sometimes is quite aggressive, the way he comes across.
20:25So we get lots of complaints about him. He does have somewhere that he could possibly stay, but he chooses not to.
20:31So people make their choices and then it's for us to deal with it.
20:34And at the end of the day, if he's harassing members of the public and tourists, then we have to deal with it.
20:48Officer Eddie Smith is a police driving instructor.
20:51His 16-year-old son, Amir, will need to commute to college soon.
20:56And for that, he's going to need to learn to ride a motorbike.
21:00What we're going to do today is start off the lesson just by you taking the bike, walking in a figure eight and getting used to that beat.
21:07All right, so let's take it first, take the nice figure eight around the cones.
21:11Then we're just going to take a ride up, come to the circle, right back.
21:15I've seen after 35 years a lot of different accidents.
21:20And after you see enough of it, it's the worst of it that stays in your head.
21:25If I think about the reality of him being out on the road riding, him getting into a traffic collision, you just don't know.
21:32And it's the not knowing.
21:34It strikes a layered piece into you named horror.
21:38Just before we get to riding, I just want you to lean it towards me and give me a reaction, too.
21:44Nice.
21:46Now, if it gets too much and it feels like it's going to pull away and fall, it's a bike.
21:51Drop it.
21:53Right?
21:54The bike can go to the shop and get fixed.
21:55Injuries take a little longer to deal with.
21:58I cope with it at this point by making sure that it's trained, that it's prepared.
22:03I can only give him what I know.
22:06While you're giving up, this is also you doing your safety check on the bike.
22:10There are certain techniques, there are elements to it that make you so much safer by having that check over your shoulder as you're riding.
22:18Look into the space that you're riding.
22:19And just technical things that I wanted to give and put into it.
22:27Watching him be confident, watching him be confident with the bike,
22:30whilst he still had some elements to tighten up on, it made me feel better.
22:39Throw that speed.
22:41Get inside the line.
22:44It's doing all right.
22:45It's keeping nice, controlling the cycle.
22:50It's going to be harder.
22:51It's going to be more challenging.
22:52I need to make sure that I'm safe.
22:54So that's the part that I don't like about the roads.
23:04Five weeks later, Officer Eddie's training has paid off.
23:09Amir passed his test and now has his license.
23:13Surprise!
23:14Here's reward a brand new bike from mum and dad.
23:18Ultimately, as a father, it's my job to give them everything I have.
23:24Because dad isn't always going to be here.
23:26Newly qualified Officer Holly Levine-Smith is five hours into her first proper shift with mentor Officer Moya Ogilvie-Millwood.
23:48She's doing well.
23:50She's gradually grasping everything as we go along.
23:54And she's doing very good for the first day.
23:57I am a bit worried because looking at what you do, I can't ever imagine being in that place.
24:04So I feel like that brings me quite a lot of fun.
24:07I mean, it shouldn't because, trust me, you're going to get there.
24:10At some point, you get to that stage where you're going to be so good, you're going to be a tuna constable.
24:14You may even be my sergeant.
24:18They've been called to a house in the south of the island where a police incident occurred the night before.
24:25Do you know what actually happened?
24:27I believe it was just a suspicious person who may have ran from police.
24:32Oh, okay.
24:33And left some property behind.
24:34So that will possibly assist us in getting DNA or whatever we can to help identify the people that were seen last night.
24:45Hotel 7 to Oscar, 10-5.
24:5110-5 to Oscar.
24:53There's a dog.
24:55When I was going to that call, I was expecting somebody to come and hand me stuff. I didn't expect it to be where it was.
25:04If the officers are to collect the evidence they've come for, the dog is the least of their worries.
25:08I was not planning on getting stung. I got stung once and I do not want to get stung again.
25:13It appears that the person who may have ran away from police may have came through this yard and have dropped this helmet and that bandana right there.
25:27And so it's just an assumption that these persons would have ran through here.
25:34Thankfully there wasn't any rain last night, so hopefully we could get something that we could use, maybe DNA, something that we could use to assist in identifying who the person was.
25:43Right now they're bees. So I'm trying not to get stung.
25:50I really don't like bees and in your training they tell you all about all the dangers that you're going to come across and they never mention bees, so that's not fun.
26:01So what we're going to do is just collect these properties now so that they can make the decision whether they're going to test them for DNA or what.
26:08I don't want to make these guys angry.
26:10She's new, she's kind of timid and I would not want to see her get stung.
26:18Thank you sir, have a good Sunday.
26:22It would have been good to know that there were bees on the property and we needed to be careful. Maybe I needed a hazmat suit.
26:28That's probably the most scary thing I've experienced so far and it was bees, but yeah, I'm not going to want to go back there any time soon.
26:40When have you ever done officer safety and they tell you about bees?
26:45Have you got any other fears that you like, that you worry you're coming to watch after?
26:50My irrational fear, it's like animals, like especially like, I don't know, like monkeys or birds in human clothes.
27:02Oh God, I don't know. What?
27:16Oh God, I'm going to have to stop this guy.
27:20The weirdest fear ever there is. It was absolutely funny.
27:28I feel like it, it went pretty well. I think that went to like quite a lot of the bread and butter of policing today.
27:35She, she, she's catching on quite quickly.
27:39Um, I would, I would say she did pretty well.
27:43I actually don't think I've had a day where I've seen someone doing so much at the same time.
27:49It's your first day?
27:51Yeah, I know, but it's crazy.
27:53Next time, we find the police locked behind bars.
27:58Ugh, cannot make this up.
27:59And do a deep dive into underwater crime.
28:04The most serious crime I've had to do with underwater is murder.
28:29Oh God.
28:30It's funny.
28:35Something's bad.
28:38How ANDA
28:40...
28:44More thanA
28:54Blue
28:56There's no mercy that I