Despite progress, just over one in ten crimes still end with a charge or caution. Crew says she “understands the public’s frustration” but insists change is underway — and that tech, training, and tenacity are key to restoring trust.
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00:01Avon and Somerset's chief is fighting back, defending her force after sharp criticism from government inspectors over the delays in criminal investigations.
00:12Back in February, His Majesty's inspector said that the force was too slow to allocate cases, with some supervisors juggling between 80 and 170 investigations at once.
00:24The watchdog warned that without proper supervision and timely action, victims aren't getting the service they deserve.
00:33But Chief Constable Sarah Crewe says that they've already turned a corner and fast.
00:39In 2024, she said that we saw about 13,000 extra crimes and she explained that this had an impact, but they've invested in people, training and technology to tackle it.
00:51That includes trialling a groundbreaking AI tool named SOS, used abroad but brand new to the UK.
00:59It scans social media, phones and CCTV to help police sift through the huge amounts of digital evidence.
01:07Crewe has said it's already helped them find clues quicker and charge cases that they might not have cracked otherwise.
01:13But the numbers are sobering.
01:17Reports of rape and serious sexual offences jumped 270% last year.
01:24That's roughly 4,400 more cases.
01:28The internet child abuse also surged by 15%.
01:32Crewe says she understands the public's frustration but insists change is underway and that tech, training and tenacity are key in restoring the trust of locals.
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