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00:00We're High Court Enforcement agents, we've got High Court here, I'd like to sort this out face to face.
00:13Piss off!
00:14£12 billion is owed to people and businesses in the UK.
00:17Don't do that, sir!
00:19There is money owed, and it has to be paid.
00:22When all other attempts to settle a debt have failed...
00:24Which is quite a lot of money, it's over £5,000.
00:26Can you come to girl play?
00:28Cases can end up at the High Court.
00:29Nothing can conquer the writ.
00:31...where a judgement commands enforcement officers to recover what's owed.
00:35Our agents are the last chance saloon.
00:37Let's go!
00:38A High Court writ...
00:39All check-in deaths are going to be closed until this matters is resolved.
00:42...gives agents the authority to enter unlocked homes and businesses.
00:46We've made contact, we know they're there.
00:48We're enforcing agents!
00:50Everybody leads the trail.
00:52...and to seize and sell property.
00:54If you think we're doing something legal, call the police.
00:55They're trying to do everything they can apart from actually paying the bill.
00:58To finally get debts paid.
01:00They want us to get their money back.
01:0156,000 pounds and 76 pence outstanding.
01:04In these difficult times...
01:06I need to go home!
01:07...agents find ways for people to clear their debts.
01:10We're not ogres, we're nice people.
01:12Hopefully it'll be a weight off the shoulders then.
01:14But every day...
01:15Call the police now!
01:16...they face aggression...
01:17You want a bit of me?
01:18Don't do this again!
01:19...and abuse...
01:20Get out of my way!
01:21...as they try to settle debts...
01:24Watch your back, Chris!
01:25This is 70 grand here.
01:26...that no one else can.
01:27He thinks he can fight me.
01:28Let's see!
01:29I know!
01:30It's an early start for high court enforcement agents Mark and Virgil.
01:46Mate, when I see days like this, I miss back home.
01:50I miss my whole country.
01:51But I always get a profession in Romania.
01:53It's always cold, wet, windy in the winter.
01:56No, it's really nice.
01:57But when you have rain, you have rain.
02:00Over here, you have five, six, seven types of rain.
02:03For example, what do you call this rain?
02:05Over three.
02:06Right.
02:11They're on their way to collect a debt from a woman who owes a university nearly £4,000
02:16for unpaid rent.
02:21She's been hard to track down.
02:23However, we have located a new address, which we believe they are residing at,
02:28so we're instructing the agents to go out and make an attendance.
02:33A man has contacted the office to say that the woman who owes the money
02:37doesn't live at the address the agents are going to.
02:40From the notes here, it looks like she's 23, 24, something like that.
02:45Yeah.
02:46From the police report, it says that she still resides there,
02:49although the father sent a letter back and said that she doesn't live there, so...
02:54She's got a fairly weight to get a lot of the hassle from her father here.
02:58I totally get why people are protecting their family.
03:01Usually, when the son and daughter have been through these kind of problems again and again,
03:07they can't make them deal with the situation.
03:10It's one of these.
03:12Yeah, this one.
03:13But it's not going to go away.
03:16The High Court only passes judgement on a debt when all attempts to settle it between the two parties has failed.
03:28Commanded by the court's writ, the agents must now find the woman.
03:35Someone's in there.
03:36Yeah.
03:37See you later, Don.
03:38Hello?
03:39My name is Virgil.
03:40I'm a High Court enforcement agent.
03:41I'm here with my colleague, Mr Mark.
03:42Do you listen to me, right?
03:43Yeah.
03:44To explain to you that she's not here.
03:45Can you show me some proof of that?
03:46She doesn't live here, and it's not my problem, and it's not your problem.
03:51Let's do this.
03:52Let's do this.
03:53I can't.
03:54Please call the police.
03:55It's your turn.
03:56Tag.
03:57I'm trying to sort this out.
03:58She honestly does not live here, honestly.
04:02Okay.
04:03I'll give you my number.
04:04Can you get her to call me, please?
04:06I have no contact with her.
04:07Any other normal person would open a door.
04:08It doesn't reside here.
04:09It is a paperwork to prove that it is not your problem.
04:11You're talking about her.
04:12Can you show me some proof of that?
04:13Let me tell her.
04:14She's telling her.
04:15And it's not my problem, and it's not your problem…
04:16Let's do this.
04:17Now.
04:18Let's do this.
04:19I can't.
04:20Please call the police.
04:21It's your turn, tag.
04:22I'm trying to sort this out.
04:23She honestly does not live here, honestly.
04:25It doesn't reside here. Here's the paperwork to prove it and you'll be on the way, but you could hide in something, you know?
04:31The agents are told by people nearby that they believe a young woman is living in the house with the couple
04:38Really appreciate. Thank you. Have a good day. Bye-bye
04:42I'm bidding. She's gonna call her husband. He's gonna come back. Yeah, should I go in the back and you can do it guy? Yeah
04:52Here we go, what's your back?
04:55I
05:00Morning, sorry about this. You all right? I'm Mark. I'm a hardcore enforcement agent.
05:05Get out of my property. I want you to call her, please.
05:07You can call her by yourself, sir. I've asked you to leave the property. I want you to watch my property move.
05:12I can't. I'm telling you. Yes. You don't live here. Show me. That's what I'm asking.
05:15No, I'm not sworn you. Get a search warrant. I don't need a search warrant.
05:18You do know in case you do it. You try to get fined off the door, won't you?
05:21Well, I'm not sure what the hell is going to be.
05:23Yeah.
05:26Small businesses account for 16.8 million people of the UK's workforce.
05:32Who's the boss? You're the boss? Perfect.
05:35And 84% of them experience late payments from companies they supply.
05:40We've been given the decision by the court.
05:4350,000 small businesses go under every year because of cash flow problems.
05:48So if you've never had anything to do with them, why are they saying that you owe them money?
05:56Right, let's get that case up.
06:02Agents Chris and Sam are trying to track down a pub landlord,
06:07who owes a drink supplier over £2,500.
06:13The supplier says they've been trying to get their money back for over two years.
06:17I've checked the company's house to see if this guy has a company
06:21or if he seems to link up to the pub.
06:24So let's just hope it's all open and trading.
06:30It's there, look, on the right.
06:32Lights are on.
06:34It's good.
06:40Chris and Sam must first confirm that the landlord of this pub
06:43is the person named on the High Court writ who's responsible for the debt.
06:47Right, it looks like literally it's just that one door there.
06:56Hello there, can you come to the door please?
07:04Right, we might as well just go and wait back in the vehicle for a bit.
07:07Sam spots a man approaching the pub.
07:10Have you got the writ?
07:11Yeah.
07:12Hello.
07:13Hello mate, it's alright.
07:14My name's Chris and I'm an agent.
07:15You've been issued a High Court writ because you owe some money to drinks company.
07:19If you want we can go in and literally the three of us can go and sit down if you want in your building.
07:40I never signed for the actual documents for the drinks.
07:44The man claims that his former business partner is the one responsible for the debt.
07:49They signed the contract on the rent.
07:51Yeah.
07:52It's not my signature.
07:53That's what should have been discussed at court.
07:55You said for whatever reason you didn't go to court.
07:57No.
07:58Even if the man did not sign for the order, he is still legally liable for the debt.
08:04Because there is a High Court writ and I'll show you a copy of it and it says your name,
08:08you are the only person that is owing this money.
08:11I'm happy to pay £500 now and £100 a week starting from this Friday.
08:15The drink supply company who are owed the money say that they offered the landlord a payment plan to help settle the debt.
08:23But the offer wasn't accepted.
08:25First impressions is key to us.
08:27We will be making an assessment on what assets we're seeing.
08:31We're not going to get every case paid in full.
08:33But we want to make sure we've got the best result that we could have done on that case for our claimants.
08:382,719.
08:39That's where we are.
08:402,700.
08:41You say to me, yes I can pay or no I can't.
08:44OK.
08:45If you tell me no or I can pay part of it on an arrangement, whatever, that to me isn't a yes.
08:49So sadly that means I need to then look at next stages, which is I then need to see what assets you actually have that could clear this debt.
08:56If we move to stage two, that is going to be 3,300.
09:00Each stage of an enforcement incurs additional fees, which have been set by government.
09:05You can't just put bills on, bills on.
09:07It's never going to happen.
09:09So I'm going to ask just once more, and I'm hoping you're going to say just give me a minute now to make a phone call.
09:14No, no, no, no, no, no.
09:15You're putting me into a corner now, right?
09:17When you put up an animal in your corner, it's going to react.
09:20Coming up.
09:23So if we can have a look at that safe.
09:25Chris and Sam identify valuable assets.
09:28That's telling me there's potentially going to be money in that safe.
09:31And Mark and Virgil.
09:32We are on our way to you.
09:35Call for backup.
09:36That escalated it quickly.
09:54My daughter doesn't live here no more, so get off me private property.
09:57Mark and Virgil are trying to recover a debt from a woman who owes nearly 4,000 pounds to a university for unpaid rent.
10:07They believe she lives at the property.
10:09I'm telling you she doesn't live here.
10:11Show me.
10:12No, I'm not showing you.
10:13Get a search warrant.
10:14I don't need a search warrant.
10:15You do know in case you do it.
10:16You try and get flopped over, don't you?
10:18To search for goods belonging to a person named on a high court writ, agents have the authority to enter properties and grounds through unlocked doors and gates.
10:29I'm just trying to have a normal conversation with you.
10:31Listen mate, I don't care.
10:32I'm just trying to have a normal conversation with you.
10:33No, we're not.
10:34Go and get the police.
10:35And if they want to come in, I'll let the police in.
10:38You need to get away from me.
10:40I don't care about you or you're going over there.
10:42I just want you to leave us alone.
10:44Unfortunately, me saying that she doesn't live here is not enough.
10:47I don't care what it is.
10:48You aren't coming in the house.
10:49You're on my property now.
10:50Yeah.
10:51All right?
10:52And I have the right to be here.
10:53You haven't got a right to be here.
10:54Well, listen.
10:55I have a high court writ.
10:56Listen, listen.
10:57Stand here.
10:58Listen, I don't care about you.
10:59I was talking to you once.
11:00Right.
11:01And they need to go off her property.
11:02You try and get Mark and I'll do that writ.
11:04Is that a threat?
11:05I don't want to talk to you.
11:06And you, Mrs Smiley boy, don't talk to me.
11:09Stand down and run there all day.
11:10I don't care about you.
11:12You don't understand.
11:13She doesn't live here.
11:14Get the police.
11:15I don't care what you want.
11:16Piss off.
11:17Just protecting his daughter.
11:18That's all it is.
11:19Yeah, but it's the wrong way.
11:20Yeah.
11:21It is natural for the family to protect the debtor.
11:24We see it day in day out.
11:25We're inside their castle and they're protecting their son and daughter.
11:26And I respect that.
11:27But at the same time, we've got to carry on enforcing for the claimants.
11:42A lot of people think that's illegal trespassing or whatever.
11:46But that high court writ gives us that power to do that.
11:50Mark and Virgil need to determine if there are possessions within the property
11:54they can link to the woman named on the writ
11:56that could be seized and sold to help clear the debt.
12:03I'm in my property now.
12:04Searching in my property with no authorisation.
12:07This is my property and you are actually searching.
12:10You have a search warrant.
12:11Then the police will arrest me then.
12:12The police are coming.
12:13Okay.
12:14Listen, I'm not bobbin'.
12:15Okay.
12:16Do you really get a pleasure out of all this?
12:18No, I don't.
12:19You do, don't you?
12:20Sir, it's really simple to get out of it, isn't it?
12:22No, the police are coming.
12:23The easiest way to get out of it.
12:25Let me speak with your daughter.
12:26That's it.
12:27We'll sort it out and we'll leave.
12:28The police are coming and you will be leaving.
12:29So I'm not bobbin'.
12:30I'm going back in the house.
12:31We'll wait for the police to arrive.
12:33Okay.
12:34And then we'll get it sorted.
12:35Please don't knock on the door again.
12:36You'll see them when they turn off.
12:37Okay.
12:38Don't do anything.
12:39Go on in my...
12:40Get off my property.
12:41Get your hands off.
12:42Get off my property.
12:43Get your hands off.
12:44Get off my property.
12:45Get your hands off.
12:46Get your hands off.
12:49Get off my property.
12:50Get your hands off.
12:52Listen!
12:53Listen!
12:54Listen!
12:55Listen!
12:56Listen!
13:03Make no difference.
13:04Because we're here today, commanded to remove goods.
13:07Agents Chris and Sam are speaking with a pub landlord
13:10who's failed to pay a bill of nearly £3,000 owed to a drink supplier.
13:15If the man won't pay, the agents have the powers to seize and sell his possessions to
13:38help settle the debt.
13:39Nothing in here belongs to me.
13:40I walked to here with a black bag.
13:41All this furniture.
13:42Yeah.
13:43I rent.
13:44It's the least part of the rent.
13:45Yeah.
13:46But ultimately, you're the one occupying this space and can buy these assets.
13:51And if you look on here, it says F&F.
13:56I'll pay rent.
13:57F&F.
13:58It's fixtures and fittings.
13:59Yeah.
14:00Where's your infantry?
14:01There's the infantry on there.
14:02Yeah.
14:03OK.
14:04That shows me there's a lease and it shows me that there's maintenance work going on.
14:11And that is not sufficient to say these items belong to anyone else.
14:14So, we will be taking them in your name.
14:16So, what I'm saying to you, what I'm saying to you now...
14:18You can't.
14:19Well, very soon, it's going to go to the next stage of 500...
14:22I can hear debtors' stories from them having a bad year, a bad day.
14:26Of course, I can empathise.
14:28I'm human.
14:29But, you know, they might owe someone that really does need that money.
14:33And it's their money that we are rightfully trying to get back for them.
14:37Let's see if you can get some...
14:39I'm trying to help clear it.
14:40I haven't got 2,000, Samarone.
14:41Like I just said to you, I'm happy to pay you £500 now in cash.
14:45Mm-hm.
14:46And £100 a week on the payment plan.
14:48There's enough items here to...
14:49No, no, no, no.
14:50Are you refusing the payment?
14:51I'm here to take goods today.
14:52I'm refusing it right now.
14:53I'm going to take the goods into storage because these goods will clear that debt.
14:56He's to-ing and from-ing.
14:57He's saying, right, I can't pay it.
15:00But if he doesn't raise the monies, we'll be looking to remove goods.
15:04There's multiple TVs inside.
15:06There's a pool table, speakers.
15:08You've got CCTV equipment.
15:10So I think everything inside will cover the debt.
15:13Ultimately, you're offering £500.
15:16I'm saying to you, that's not enough for a stop action.
15:19OK?
15:20So how much is it for a stop action?
15:212,719.
15:22Right, so...
15:23So I offer £1,000 now for me to go onto a payment plan of £100 a week.
15:28I'm going to look around to see what assets are actually here.
15:30Is there a safe at all with any potential money in the safe?
15:33There is a safe there.
15:34Yep.
15:35So if we can have a look at that safe.
15:36No.
15:37No?
15:38So if I can't look at that safe, that's telling me there's potentially going
15:40to be money in that safe.
15:41That could clear up the debt.
15:43About £1,000.
15:44Well, how much is in the safe?
15:46About £1,000.
15:47About £1,000 in the safe.
15:48So show me that.
15:49Show me that.
15:50Show me that.
15:58Get off my property.
15:59Get your hands off.
16:00Get off.
16:01If you're out, you're going to get...
16:03Listen!
16:04A man is attempting to remove Virgil from the doorway of a property
16:08that agents believe is the home of a person who owes a debt of nearly £4,000.
16:13Listen!
16:14Get off!
16:15You're going to get a...
16:20Don't touch me.
16:21You're touching me?
16:22You are touching me!
16:23Until the police get here, don't touch me.
16:25If anybody does any harm to me, I'll have to defend myself.
16:28I got a family as well.
16:29Yes, so do I.
16:30I can't put myself in danger.
16:31When we get an entrance into a property, obviously we as enforcement agents need to be very mindful.
16:36Who's the debtor and who are the persons in the house at that moment?
16:41If, for example, the kid owes the money and he's staying with the parents
16:46and they brought this to their property, obviously there's going to be a conflict.
16:51Or whether just family trying to protect the debtor.
16:54When we're inside the property, we know that the violence tends to escalate a lot.
17:00I'll stay right here and tell the police get here.
17:03Please do not, do not push me.
17:06Do not assault me.
17:07Put the cameras out of the camera.
17:08Get your cameras out.
17:09You can film me.
17:10It's not a problem.
17:11This man has just pushed his way through the house.
17:12Without any kind of warrant, without any kind of paperwork.
17:15I have a high portrait.
17:16So when it comes to physical abuse, they do it because they're scared.
17:19Because they're scared, they feel threatened.
17:21And I try to explain to them as best as I can, or as best as they let me,
17:26to explain to them that I'm not there to threaten anything.
17:30Their property, their family, their wellbeing.
17:33I'm just there to do a job.
17:35We just, the door was open, he stepped in, and the gentleman showed his displeasure.
17:41Put it that way.
17:42Mark updates the police about the situation.
17:45All right.
17:46We're on our way.
17:47We'll be with you soon.
17:48Thank you so much.
17:49Yeah.
17:50No, no, no, no, no.
17:51We'll get here.
17:52If I do something wrong, they will arrest me, isn't it?
17:54That escalated a bit quickly.
17:56A big tussle, as it were.
17:58I'll call the police, because they just hand himself, and...
18:03That's what I mean.
18:04We've got police inbound to sort this out.
18:07Hello.
18:22Hello.
18:23Hiya.
18:24This is the High Court Ritz, for this address.
18:26Right.
18:27OK.
18:28Hello.
18:29Good afternoon.
18:30Hello, mate.
18:31Do you want to go for your wife's in there?
18:32OK.
18:33No problem.
18:34Yeah.
18:35Once the door is open, they have a right to come into this property, OK?
18:39Yeah.
18:40Because they have High Court Ritz.
18:42That High Court Ritz overrides most things.
18:45So you're better off working with these guys than trying to have an argument about them.
18:50After the police officer confirms the agent's powers to access the property,
18:55the parents of the woman who owes the money begin to cooperate.
18:59Has she got a room for you?
19:01No, no.
19:02Has she got a room for you?
19:03Yeah.
19:04Yeah.
19:05She did that.
19:06Right.
19:07We're going to have a quick look round.
19:08You just show me her room.
19:12Mark needs to establish if the woman named on the writ lives at the property, and if so,
19:17whether she has possessions that could be seized and sold to pay the debt.
19:22The police speak with Virgil.
19:25What I need to establish is whether or not you want to make a complaint of assault.
19:30No, I don't want to put him in that situation.
19:32OK.
19:33You're right.
19:34Nobody goes to work wanting to get assaulted.
19:35Nobody goes to work wanting to get assaulted, but I spoke with the police and I told them
19:39that I don't want to press charges because I don't want to put nobody in a situation to
19:43lose their income.
19:45We'll just put it that they didn't know and it's excusable.
19:49But now they admitted that she has a room in there.
19:52From our point of view, it's confirmed residence.
19:54So Mark's inside.
19:55He's going through her room, going through the property, through everything.
19:59If we cannot get in touch with her and try to sort this matter out, we can enforce and
20:03move forward and take control of items and then obviously remove if needed.
20:13Coming up...
20:14What are you removing?
20:15Mark and Virgil take further action.
20:18This long?
20:19You can't take the TV on my Xbox.
20:21We'll go.
20:22And Casey and Alex attempt to recover unpaid wages.
20:26We're actually fed up now.
20:29Alex, call around for tow trucks.
20:45Is there a safe at all with any potential money in the safe?
20:48There is a safe.
20:49Yeah, so if we can have a look at that safe.
20:51No.
20:52No?
20:53Agents Chris and Sam are trying to recover a debt of £2,700.
20:58It's owed to a drink supplier who say they've been trying to get their money back for over
21:03two years.
21:04There's only £1,000 in the safe.
21:08I've asked the gentleman to show me the safe and he's refused.
21:12But we could quite easily open it and it could be £2,700.
21:14Yeah, you could do that.
21:15That's what I'm saying.
21:16I'll be honest, that's exactly what happened.
21:17We'll take out only what's owed.
21:18No more, no less.
21:19And then we'll give you a receipt for it.
21:20I'm not going to be doing it, am I?
21:21I'm not a city.
21:22So that's telling me it actually is probably more than £1,000 sitting there.
21:23No, it's not.
21:24No, it's not.
21:25I've asked so many times now.
21:26Do you want to get this paid at first enforcement?
21:27No, of course I do.
21:28Of course I want to get the paid off.
21:29But you're not giving me any leave rate.
21:30There is no leave rate.
21:31It's just payment in full.
21:32Honestly, it's better just to pay and settle this.
21:35I get a lot of people say to me, like, how can you do that job?
21:47They don't realise that there is actually a claim in there.
21:49So there's actually someone who really needs that money or is owed that money.
21:54With the prospect of goods being removed from the pub finally hitting home,
21:58the landlord takes Sam's advice.
22:00Just click close help.
22:03Just close it.
22:06And agrees to settle the debt.
22:09OK.
22:11OK.
22:12It's £2,719.05.
22:19Well done.
22:20I'll tell you this.
22:21It's better to do it like this because that's something out of your hair.
22:25Do you know what? We're being fair.
22:26I know you have and I've been fair with you.
22:28You're doing your job.
22:30So there's your receipt.
22:32I do wish you were the best, sir.
22:33I do.
22:34I wish you were the best.
22:35Come on.
22:38So in summary, that's a payment in full.
22:41It was one of those ones where he was testing us, seeing how far we'd go.
22:45Don't get me wrong, I think, especially being a bar, you know,
22:48bars have really struggled during COVID, but we need to look at the claimant's point of view.
22:52If they supply lots of pubs, you know, and all the pubs are knocking them,
22:55they're going to be on their knees.
22:57I'm really happy with the result.
22:58We're going to have a happy client, got all of their money back,
23:00and he can continue trading.
23:02Yeah, good result.
23:05As Chris and Sam wrap up their first case,
23:11Mark and Virgil are still struggling to find the woman at the centre of theirs.
23:15The parents of the woman, who owes thousands of pounds to a university, insist she doesn't live at the property, but does occasionally stay there.
23:30We've had a look around. The parents are still claiming she doesn't reside there. We believe she does. There's an Amazon parcel on her bed, dirty clothes in the corner, which suggests she does reside there.
23:47The parents also say they can't contact their daughter.
23:54Mark and Virgil move to the next stage of enforcement.
23:59Put her over here on the left, so we can have a better...
24:04They won't get in contact with her. They claim they've got no phone number or address for her.
24:09They're not willing to make a payment or some kind of payment plan, so we're going down the removal route.
24:13The university couldn't settle the debt directly with the woman, and she failed to pay after receiving a county court judgment.
24:23Enforcement agents are commanded by the High Court writ to take control of goods that are owned or jointly owned by a debtor.
24:31We are going to remove all the items that we want to remove. We feel they're going to catch an auction. We're going to do it now.
24:37What are you for moving?
24:38What are you for moving?
24:41You can't take my TV or my Xbox or my PlayStation.
24:45We will take it.
24:47We are, you know, enforcement agents because of what we do, but we are human beings.
24:51You know, we can see when a person is clearly struggling or when they've been put in that situation fairly or unfairly.
24:58We do feel for people, but a lot of times they don't understand we are commanded to carry out the actions.
25:03I've got receipts, but they're like very faded and stuff.
25:08I can see them. Can I see a bank statement? What's this for?
25:12No, I've got the bank statements like that.
25:14This proves that this has been purchased.
25:16Yeah.
25:17But it doesn't show by who.
25:19The thing is now they realize that we mean business. We try to tell them, look, we need proof to see it's yours.
25:24They were not able to provide us the bank statements and the receipts.
25:29It can't be provided.
25:30We will take it, sell it at auction, and obviously the proceeds will go towards the debt.
25:35I'm going to be honest with you.
25:37We are going to remove unless the balance is paid.
25:39Oh, thank you. That's surprising.
25:52Someone knows to you. I know.
25:55Chris and Sam are back in London for their final job of the day.
25:59They're looking to recover a debt from a business that has failed to pay a bill of nearly £2,000.
26:05This is a debt where the third party arranges a money transfer for a customer.
26:12The money transfer gets actioned by our client, but the third party doesn't pay the debt.
26:17So we're going to proceed with issuing a writ of control and getting our agents to attend.
26:22All right.
26:25The agents believe a director of the company that owes the money also owns this shop.
26:31Hello. Is the boss about at all?
26:33Ah, no problem.
26:35Please.
26:37The shop assistant gives the agents his boss's number.
26:40Hello. My name is Chris. I'm an enforcement agent.
26:44Chris puts a call into who he hopes will be the man whose company owes the money.
26:49A woman pixel.
26:51Is the gentleman on speaker? Can you hear me?
26:53Yeah, he can hear you.
26:54The reason why we're here today is there actually is a High Court writ of control.
26:58So, currently, the debtor is £1,916.81.
27:04Now, if you're telling me that sadly the gentleman's businesses can't pay for it, the business can't pay,
27:09then it means we start having to list items and go into the next stage, which will actually incur a further cost to the debtor.
27:16The shop that you're standing in, it doesn't belong to my husband. He merely works there.
27:22If what the man's wife says is true, the agents might not be able to remove goods from the store to pay the debt.
27:30The £1,916, is the gentleman agreeing that he's going to organise this payment within the next few minutes?
27:37We're going to have to, but if you just give me a little bit of time just to pick the kids up.
27:41Now, how long do you need to pick up the kids?
27:43I need, if you give me half an hour.
27:46OK, so we're going to hold it exactly where it is now, give you that 30 minutes as you asked.
27:50If the money isn't in the account between then and now, then obviously we'll be looking at moving it to the next stage.
27:54All right?
27:55Yep.
27:58To determine whether they can seize goods to pay the debt owed by the director's company, Chris and Sam must confirm what they've been told is correct.
28:09They've made one claim that these items potentially could belong to another company.
28:13If you want to come out, I'll have a quick look and see if I can see any utility bills.
28:17So, while I'm waiting around for half an hour, we will be having a look around and just cementing the fact that this is where the debtor's goods are.
28:25Mark and Virgil are listing goods to seize from the home of a woman who owes nearly £4,000 to a university for unpaid rent.
28:38If you get in touch with a daughter and the day that's cleared, have a good day, sorry for this baby.
28:45Yeah.
28:47To settle the debt, the agents can take control of goods that they reasonably believe could be partly owned by the woman named on the High Court writ.
28:53The claimant has been chasing the death for months. It's been over a week since a notice of enforcement was sent to the home. But so far, the woman has failed to communicate with the agents.
29:14If you're telling me, let me have a child with my husband, see what we can sort out, OK?
29:23I do understand where we're coming from. I do understand what we're going through emotionally.
29:26But at the same time, we are the last line. We're problem solvers. We have to collect the debt, but we want to do it as easily, as stress-free as possible. That's our aim.
29:39Facing the imminent removal of property from the family's home, the woman's father makes Mark and Virgil an offer.
29:47Right, so, phone up to whoever's got the phone up. I'm more than happy to pay £100 a week.
29:54Over 52 weeks, that comes to £5,200. More than enough to cover the debt.
30:00Sometimes, people are put in that position, not being their own fault. I think the most important quality that we need to have is patience.
30:10If you have a lot of patience, then you're in a prime position to negotiate.
30:15Unfortunately, that phone call, if we make it, I know what they're going to say.
30:19No. The business call...
30:21So, the alternative will be set all the same now, and you're not going to get anything like that at all?
30:24No, we're going to get more from this stuff.
30:26You're a joke. You're a joke, isn't it?
30:28We are. You're absolutely having a laugh.
30:30What can we pay today?
30:32Yeah, we've got to pay something to kickstart it, OK?
30:34OK. So, so they know it's serious.
30:36So, what I'm happy to do today, lads, right, to get rid of this problem,
30:40I'm going to give you £1,000, and I pay today, and then £100, and something gets paid off.
30:45That is it.
30:51I've proposed a payment plan.
30:54You can see if we try and push it through.
30:56Hello, how can I help?
30:58Hello, it's Mark here.
31:00Pay someone now.
31:01They can do £1,000 now, and £100 a week.
31:03Is that something that would be accepted, yes or no?
31:08The offer's checked with the claimant to see if they will accept the offer.
31:12Happy for you to accept the £1,000 now and £100 a week.
31:17Thanks, bye.
31:18Cheers, guys.
31:19See you.
31:20Yeah, that's all done, £1,000 paid, £100 a week.
31:22Yeah, it started off very hairy, to be honest.
31:24He used to look up for his family.
31:25We managed to calm it down, but now reality's hit, but it's not going to go away.
31:29He found the funds, settled it for his daughter, and it all calmed down,
31:32and we're having a chat and laughing and giggling inside in the end.
31:34Ted had a little fisty, shook his hand, and good ending.
31:49Yeah, it was the best outcome. Best outcome.
32:04OK, so we're going to give you that 30 minutes as you asked.
32:10If the money isn't in the account between then and now,
32:12then obviously we will be looking at moving it to the next stage.
32:15The clock is ticking for a director to pay a debt of nearly £2,000
32:19that his company owes to a money transfer business.
32:23The shop that you're standing in, it doesn't belong to my husband.
32:26He merely works there.
32:29Chris and Sam believe the director's company also owns this shop.
32:33And the stock in it.
32:38If you want to come out, I'll have a quick look and see if I can see any utility bills.
32:43The agents are checking paperwork in the store to try and pin down who owns the business.
32:49Chris?
32:50Oh, fantastic. Good call.
32:54We've got a duplicate receipt here, and it is the debtor's company.
32:59So, with that alone, I'm more than happy that, you know, the money coming to this till is actually for the debtor.
33:06The wife of the man whose company owes the money promised Chris they would settle the debt within half an hour.
33:12He's got, like, 12 more minutes to pay.
33:15So, as long as he doesn't try and take the mic and, you know, start changing his tune later on or try and waste our time,
33:21then I'll be happy just to, you know, take it as quick as possible, give him a receipt.
33:25But, yeah, we'll see.
33:28As Chris and Sam start looking for valuable assets, a man who claims he's the director of the company that owes the debt arrives at the shop.
33:40So, you mentioned about payment, are you wanting to get that cleared now?
33:44Yes.
33:45Yep.
33:46And he wants to pay.
33:47So, did you get the message from myself with the payment details?
33:50One minute.
33:53Fifteen, I'll give you rest of cash.
33:56OK.
33:58Hello there.
33:59Can you check the account for me for £1,500?
34:01Three, four, three.
34:03So, hopefully that £1,500 has gone through.
34:06Two, three, four.
34:07Right.
34:08OK.
34:09Awesome.
34:10We'll issue a receipt and jobs should be good and we're just getting the balance now in cash.
34:13OK.
34:14And that's it.
34:15Thank you again, sir.
34:16Done.
34:17That was quite a good one, wasn't it?
34:18Yeah.
34:19He certainly didn't want us digging in too deep, did he, or taking anything out.
34:23The best thing for him to do is what he's done now.
34:25He just literally said, yep, all right, I haven't paid it.
34:28I need to pay it.
34:29How do I pay?
34:30Done and dusted.
34:31Home time.
34:32Home time.
34:33Sit.
34:35As Chris and Sam clock off, agents Casey and Alex have one last job of the day.
34:46If this company are active and trading out this address...
34:49Yeah.
34:50..I'm actually quite intrigued about what it's about.
34:53Yeah.
34:54..it's a bit baffling as to why it would not be a result.
34:57They're on their way to collect a debt from a company director,
35:01whose business owes a bill of over £3,000.
35:06It always get a little bit of a buzz when you're arriving or a minute away from the next job.
35:11You're facing different people every time that door opens
35:14and you never know what's going to come at you.
35:16How they're going to react, how the case is going to go, how it's going to be resolved.
35:23The claimants owed money. The money is owed.
35:25They could be, you know, losing staff. They could be about to shut down.
35:29They could be going bankrupt.
35:31It's about trying to recover as much of that money as you can for the claimant.
35:44The registered address for the company named on the High Court writ
35:47isn't one of the wealthiest areas of Berkshire.
35:52It's a person who clearly has quite a substantial amount of money available.
36:02Hello, sir. Do you want to come outside?
36:04My name's Alex. This is Casey. We're from the High Court.
36:09So do you know why we're here?
36:11The man at the door says that he's the director of the company,
36:14but doesn't know anything about the debt.
36:17Let's come and have a chat inside.
36:19Let's come and have a chat.
36:21Howard, please. Howard, please.
36:24I'm going to be honest with you.
36:26At the moment, there's an amount of money that's owed.
36:30£3,735.52.
36:34OK, which you must... you're going to need to pay today.
36:38Coming up...
36:39You've stalled 45 minutes.
36:41Alex and Casey target the ultimate luxury item.
36:45Unless we receive this money by payment today,
36:47we'll be looking at seizing the Bentley.
36:49As they try to get the bill paid.
36:51This is the last time. I need a payment now.
37:04The price of the company's house is $3,735.52.
37:08Which you're going to need to pay today.
37:10Agents Casey and Alex are at the home of a company director
37:13whose business has failed to pay a death for over six months.
37:18are at the home of a company director whose business has failed to pay a debt
37:21for over six months the man is insisting that the address on the writ is not
37:41valid because it's no longer connected to his company this is you yes yes yes
37:47the tax return on November 2021 at this address yeah sure we don't mind they'll
37:55verify who we are why we're here and that it needs to be paid
37:59where's office here I just flower so there's no office here there's no office
38:04here okay so what I'll do is what you're talking to him I'll do a walk through to
38:07verify there's no office yeah so you're saying there's no office in this house
38:10no no no please my house I understand my family house right we're gonna have to
38:16have a look around sir as it's the man's business that owes the money anything the
38:21agent sees to repay the debt must be a company asset this all this stuff here
38:27yeah who's this who's this for my house all of this for your house
38:35Casey spots the enforcement notice on the table here's what we're here for this is
38:40what we came for so this is you already opened it this is why we've been sent by
38:44the writ yeah this is exactly and you didn't call in to deal with it but this
38:48is why we're here in November and never bothered to call back but here's all the
38:52information right here despite being shown the letter about the debt the
38:57company director is still claiming he doesn't know anything about it or
39:01understand why the agents are there okay so you don't know why you owe the money is that what
39:08you're saying you don't know why you owe him the money Alex calls the office to get more
39:13information about the debt hello Shoko yeah can you tell me what is the money owed for exactly please
39:23oh so it's a it's a tribunal basically non-payment of wages okay so he used to be an employee so he
39:36doesn't know who he is then okay all right that's absolutely perfect that's all I need to know thank
39:41you very much Casey he knows who it is it's non-payment of wages got a freaking Bentley in the door
39:49I've just found out what it's for there's an employee and it's he's not been paid his wages so
39:58that's that's why we're here unless we receive this money by payment today we will be removing goods from
40:05the home now we'll include the cars outside as well so we'll be looking at seizing the Bentley for
40:11example the company director whose Bentley is worth over a hundred thousand pounds calls his PA for
40:20assistance yeah does she speak English yes my name's Alex okay I'm from the High Court all right so
40:31basically we're in the house and we found evidence that the company are trading and that there's
40:37evidence here as well so what you need to explain to him that unless we receive this money by payment
40:43today we will be removing goods from the home that will include his cars outside as well so we'll
40:51be looking at seizing the Bentley for example and that'll be taken away today to pay for the amount owed
40:56okay I'll hand the phone back to him hold on but madam now he's been explained what's happening
41:06of what's happening what what's he what's he going to do about it unfortunately if he does not pay the
41:16amount to not to now whilst we're here then we'll be taking the car or it be taking the goods that's what
41:22will happen no no no no we can take the car madam otherwise I wouldn't say it even if this car sells
41:37for 50,000 pounds they will take the money that's owed and they will return the rest of the money to
41:41him that's how it works I usually find that the people with more money are the hardest people to
41:48get the money out of because they do not agree with the decision they would stamp their feet and
41:53they will refuse to pay but the judgment's been made the order is in place we're there to execute
41:59the writ I could be there for 10 minutes or an hour the same outcome is still gonna happen just to let
42:07you know he's had the time it's not gonna pay it now we're gonna take the vehicles out the back
42:11we're gonna call the truck you've stalled 45 minutes so are you going to pay this yes or no
42:17we're being very nice and trying to hold off as long as we can but this is the last time I need
42:24a payment by debit card credit card or bank transfer and that has to be done now so put
42:30him on the phone this is his last chance thank you how are you going to pay how my card we pass that
42:39time we need to we need to be paid Alex call around for tow trucks right madam we're actually we're
42:45actually fed up now we keep on discussing the same thing is he going to pay it yes or no with the agents
42:54poised to seize the man's Bentley are you paying my card or by bank transfer okay where's the card the
43:04company director agrees to pay the debt in full seven three five yeah fifty two enter your pin
43:16okay is she on the phone okay the match has been paid madam okay so now we're going to leave all
43:25these people this will be your receipt our number here and there if you need any questions or your
43:29lawyer tell him to call us okay that's it it's done it's finished Cheers clearly this gentleman has
43:38quite a substantial amount of money we are in quite possibly one of the most expensive areas in the
43:46whole of the UK she's got a hundred grand car in the driveway with other vehicles we found that in
43:52this case was money owed to an actual employee and that person could have been like really struggling
43:57maybe lost their house their mortgage because they couldn't pay that one bill from that one
44:00amount of wages that they were expecting and now they're at the matters resolved so somebody's
44:05going to be happy especially the employee next time Chris and Sam come close to the edge he thinks he
44:17can fight me trying to recover over 12,000 pounds from a landscape gardener but I think I know Casey and
44:25Alex clamped down on student debt don't move your vehicle that will smash the end of the car and Mark and
44:32Virgil dial up the pressure have you going to stop enforcement yes on it to recover 1500 pounds for
44:38foam repairs I hate the way this works
44:47so
44:53you
44:55you