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  • 2 days ago
Transcript
00:00You're not helping me because I'm white.
00:02You're a racist.
00:03Racist? I'm not racist.
00:06I'll have you know that I'm a social media influencer
00:08with thousands of followers.
00:11If you don't apologize, I'll tell them about you
00:14and this racist restaurant.
00:18Order up!
00:22I'm really sorry, but I really couldn't use that water.
00:26I needed to take my pill before I can eat.
00:28I don't want my food to get cold.
00:30I'm so sorry, ma'am.
00:32Please just give me one second and I'll come right back to you.
00:33No problem, no problem.
00:35Order up!
00:40All right.
00:43Hey, don't let it get under your skin, okay?
00:46I'm trying.
00:47Let me know if you need anything else, okay?
00:49Absolutely. Thank you.
00:52There she goes again,
00:54ignoring the customer because of the color of her skin.
00:57Apologies, ma'am.
00:59Don't call me ma'am.
01:00I'm barely even 40.
01:03Will there be anything else?
01:05No, thank you, dear.
01:06Hey!
01:07I'm still waiting.
01:10Yes, um, I am so sorry for the wait.
01:13Um, we've been slammed this afternoon
01:15and the other server called out sick,
01:16so we've just been...
01:17I didn't ask for your life story.
01:18Okay.
01:22Um, what can I get for you?
01:25A clean menu to start.
01:28This one is filthy.
01:30Well, it looks perfectly clean to me.
01:33Are you calling me a liar?
01:34What?
01:35No, I'm just saying that...
01:35Order up!
01:36Hey, hey, hey!
01:37Don't look over there.
01:38Look at this menu.
01:39It is covered in other people's fingerprints.
01:42I can't even imagine how many germs, like,
01:45crawling all over this thing.
01:46Okay, I'll get a new one for you right away, okay?
01:49Uh, and this time, make it a clean one.
01:54Will do.
01:57Hey, Jimmy, can I get a plate of fries for table two, please?
02:00Sure.
02:00Okay.
02:01Okay.
02:02Oh!
02:03Let me know if you need anything else, okay?
02:04I'm still waiting on that menu!
02:07Yes, yes, yes.
02:08Oh, gosh, could you be any slower?
02:10Um, coming, ma'am.
02:12I mean, coming, miss.
02:14Miss.
02:14Miss.
02:14Miss.
02:16Here you go.
02:19You call that clean?
02:20You just wiped your nasty rag all over it.
02:23It was a clean towel, and I used cleaning spray.
02:27A spray?
02:28Oh, so now I'm supposed to touch a menu that's been covered in chemicals.
02:33How about I read the menu to you?
02:36That way you don't have to touch it at all.
02:40Are you suggesting that I can't read?
02:43What?
02:43No, of course not.
02:44That's not what I...
02:44Just because I'm white, you think that I'm some illiterate hip comp.
02:49No, it's not like that.
02:50I was just saying that...
02:51Order up.
02:52Excuse me.
02:52One second.
02:53Where are you going?
02:55Unbelievable.
02:57All right, here you go.
03:01Some fries on the house.
03:03My way of apologizing for the long wait.
03:06Okay?
03:06Are you trying to get me sick?
03:09I have a potato allergy.
03:12These fries could kill me.
03:13Okay, I'm so sorry.
03:15I didn't know.
03:15I can...
03:16You're supposed to ask about food allergies.
03:19She's...
03:19How long have you been a waitress?
03:21I demand a new waitress.
03:24One who isn't a racist and who knows how to do her job.
03:28I'm sorry, ma'am, but we are short-stabbed today.
03:31There you go, calling me ma'am again.
03:34Okay, that is it.
03:41I've had enough of you.
03:42It was an accident.
03:44Oh, please, don't lie to my face.
03:46You did that on purpose.
03:47I am not going to sit here and be called a liar.
03:50Not only that, you've been discriminating against me because I'm white.
03:54I would like to speak to your manager.
03:57Hi there.
04:00Is everything okay?
04:01Are you the manager here?
04:02Yes, I am.
04:03How can I help you?
04:04At this point, you can't.
04:06Just so you know, I have over 100,000 followers online,
04:11and I'm sure they would love to hear all about the racist waitress at this diner.
04:17Okay, that won't be necessary.
04:19I'm sure this is a big misunderstanding.
04:21Sarah, what's going on here?
04:23So this is what happened.
04:24Your waitress called me old, said that I was too dumb to read,
04:30and then tried to kill me by giving me food I'm allergic to.
04:34That is not true, okay?
04:36That is not true.
04:37Okay, so you didn't give her food that she's allergic to?
04:41Well, yes, I did.
04:43See?
04:43She tried to kill me.
04:45Okay, I hope you can accept my sincerest apologies.
04:48Is there anything I can do to make this right?
04:52Yes, there is.
04:54You can fire this woman and compensate me for the emotional distress that I've been put under.
05:03Oh, wait, boss, you can't seriously consider that.
05:07You know I need this job.
05:11Sarah's been working here for five years.
05:13There must be some other way to resolve this.
05:16Maybe she should have thought of that before she discriminated against me.
05:20I didn't know such thing.
05:22Okay, please, boss.
05:24You have to believe me.
05:25Enough of this.
05:26I am going online to tell the world about how I've been treated.
05:31We'll see how your business does once the word spreads around.
05:34Okay, no, no, no, no.
05:35Let's just talk about this, okay?
05:36I'm done talking.
05:38This encounter has left me emotionally damaged.
05:42Either you fire this woman and give me $5,000 as financial compensation for my suffering,
05:49or I'll take this whole ordeal to the public.
05:52Sarah, I'm sorry.
05:53No need to do anything rash, sir.
05:54Excuse me.
05:55Who do you think you are?
05:58I am a cop.
05:59Our precinct's been getting a number of calls from a con woman extorting local businesses
06:03after claiming that they've been racially discriminated against by their employees.
06:07So, when this whole altercation began, I texted my partner and asked him to send me a picture of the suspect.
06:15And wouldn't you know?
06:17Uh, are you serious?
06:20Really?
06:21I can explain.
06:22Ma'am, you have the right to remain silent.
06:25What?
06:25Anything you say can and will be used against you in the court of law.
06:29This is an outrage.
06:30I, I, call the police.
06:31Let's go.
06:32Bailey.
06:33Oh, I almost forgot.
06:34There was a $5,000 reward for the person that led to her arrest.
06:38Young lady, I'll make sure that you get that reward money.
06:41Have a great day.
06:43Thank you so much.
06:45Thank you so much.
06:47I'm sorry, Sarah.
06:49I shouldn't have doubted you.
06:50No, you should never have doubted her.
06:53I think she deserves a raise.
06:56That's the least she can do.
06:57Thank you, but that's, that's too much.
07:00I'm just happy to help.
07:02No.
07:03I think she's on to something.
07:05But instead of just a raise, how about a promotion?
07:08To assistant manager, that is.
07:10You want me to be the assistant manager?
07:13That's right.
07:14That kind of grace under pressure deserves to be rewarded.
07:17Yes.
07:20Thank you, boss.
07:21I won't let you down.
07:24Order up.
07:25Have a good night.
07:27Can I help you with something?
07:29I'd like to book a room, please.
07:31Do you have a reservation?
07:34Uh, no.
07:35It was a last minute trip and then my phone died.
07:39Pick some night, didn't I?
07:41I'm afraid we're fully booked at the moment.
07:45Are you sure?
07:47Doesn't this hotel have a policy to never turn away a guest?
07:50Are you kidding me?
07:52I said we are fully booked.
07:55Now I'm going to need you to step aside.
07:58Please.
07:59And thank you.
08:01Hello, sir.
08:03Do you have a reservation?
08:04Actually, I don't.
08:05My flight was just canceled due to the storm.
08:08Ah, well, we are pretty booked up tonight, but I should be able to find something for you.
08:14Really?
08:15That is great.
08:16You're a lifesaver.
08:17Well, it is our hotel policy that we always hold a few rooms for storms and emergencies,
08:22stuff like that.
08:22And our owner believes in never turning anyone away, especially on a night like this one.
08:29Oh, yeah.
08:31All right.
08:33And you are in luck.
08:35I do have three rooms left.
08:37They're all singles.
08:38Is that going to be okay?
08:39As long as there is a roof to keep me dry, I am fine with it.
08:42Well, that will be $2.25, and I do need a credit card.
08:46Of course.
08:47Yep.
08:48Great.
08:49And my ID is...
08:51Oh, no.
08:51That's okay, sir.
08:52I won't need to see your ID.
08:53All righty.
08:56There you are.
08:58You will be on the second floor.
09:00Just make a ride off the elevator.
09:02You can't miss it.
09:03Wow.
09:03Thank you so much.
09:04And thank you for making this so easy for me.
09:06Oh, my pleasure.
09:07You have a good night.
09:08You too.
09:08Um, uh, excuse me, uh, did I hear you tell that gentleman that you hold a few rooms open
09:19for times like these?
09:21We do hold rooms for actual guests, not for people like you.
09:26People like me?
09:28Sir, we are a five-star hotel.
09:31We do not service bums off the street, okay?
09:35Well, look, I know I look like a mess, but that's only because I had to walk a mile from
09:43the airport in the pouring rain, and I couldn't get a cab.
09:46Sure.
09:48Look, I know a bum when I see one.
09:52Okay, look, I am cold.
09:54I am damp.
09:56I am freezing.
09:57I'm exhausted.
09:58And I just want to take a shower and get some rest.
10:01We've got a big day tomorrow.
10:02Big day?
10:03Really?
10:04Doing what?
10:04Collecting change under the freeway?
10:07Where do you get off talking to a guest like that?
10:10That's just the point.
10:11You are not a guest here.
10:14It's exactly what I've been trying to tell you.
10:16Now, will you please leave?
10:19I'd like you to call your manager.
10:21I am not calling my manager.
10:25He will take one look at you and fire me for wasting his time.
10:29Besides, even if I did let you in, you can't afford to stay here.
10:34Why do you think that?
10:35Because, sir, all of our guests here have jobs.
10:39And clearly, you do not.
10:42Look, you'd probably be more comfortable staying at one of the cheap motels across town.
10:48You know, the kind that rent the room by the hour.
10:53I can assure you, I can afford the room.
10:57Ha!
10:57Please.
10:59This doesn't mean anything.
11:00You probably stole it.
11:02I am not a thief.
11:04Fine.
11:05I'm going to need to see some ID.
11:07You didn't ask that other gentleman for his ID.
11:09That's because he wasn't trying to hustle me.
11:13Have you ever heard of the expression, never judge a book by its cover?
11:18Oh, please.
11:19This ID is so fake.
11:22It says you live in Beverly Hills.
11:24Someone like you could never afford to live there.
11:27Someone like me.
11:30You mean a black man?
11:32Excuse me.
11:33That is not what I said.
11:34I am not a racist, and I am offended that you would accuse me of such a thing.
11:39Well, it's funny you mention that.
11:41Because from the time I walked in here, you have judged me by my appearance alone.
11:45This has nothing to do with race.
11:47I am simply trying to do my job and protect this hotel from vagrants like you.
11:53I am not a vagrant.
11:55Do not raise your voice with me.
11:58I want a room right now.
12:00That's it.
12:00I've had enough.
12:01Get him out of here, now.
12:05Sir, you can either walk out of here, or I will drag you out.
12:09I am not going anywhere.
12:11Oh, hey, Vons.
12:38I was just headed out to brave the monsoon.
12:40All right.
12:41Drive safe and get some sleep.
12:43Tomorrow's a big day.
12:45Oh?
12:45I just heard the hotel's owner is going to be presenting at our corporate management seminar tomorrow.
12:49Really?
12:50That's so great!
12:52I know you want to become a manager one day.
12:54Yes.
12:54Making a good impression at tomorrow's seminar will go a long way.
12:58It'll be an incredible networking opportunity for you.
13:00Well, then I will make sure I am here bright and early tomorrow morning to help you set up.
13:05Good.
13:06Have a good night.
13:07You too.
13:07Drive careful.
13:10All right.
13:11Just got word the owner should be here any second.
13:13Oh, I can't wait to meet him.
13:15Oh, there he is now.
13:17Hey, there he is.
13:19It's wonderful to see you again.
13:21Thanks.
13:21Happy to be here.
13:23But that rain's over.
13:24Before we get started, I want to introduce you to Janet.
13:28She's applying to the management training course and has been dying to meet you.
13:33Come on, Janet.
13:35Don't be shy.
13:44So, it's you.
13:46You two already know each other?
13:48I tried to, uh, get a room last night, and she didn't think I could afford one.
13:54What?
13:56She had security kick me out.
13:58I had to walk to a motel over a mile and a half in the pouring rain.
14:01I had no idea who you were.
14:04How could I?
14:06Because a good manager doesn't judge a book by its cover.
14:09It's not my fault.
14:11He wandered in like a bum off the street.
14:15Believe me, you would have turned him away, too, if you saw him.
14:19And that's the exact attitude that made me open up my own hotels.
14:25You see, growing up, my family didn't have a lot of money.
14:31My dad always dreamed of taking me on a vacation and staying in a fancy hotel.
14:38So he scrimped and saved for two whole years to make that happen.
14:42But when he tried to check us in, the hotel refused to honor his reservation.
14:49They took one look at our skin tone and assumed we couldn't afford it.
14:53That experience motivated me to be so successful.
15:00No one would ever turn me or my family away again.
15:06So I studied hard, got into a top university, and eventually graduated top of my class.
15:14All while working double shifts as a valet at the fanciest hotel in town.
15:23My boss noticed my strong work ethic and desire and took me under his wing.
15:35He suggested I enroll in some hotel management classes.
15:40After years of saving, I brought my first hotel.
15:49And within five years, I turned it into the national chain it is today.
15:54So you see, the first policy I ever made was to never turn away a guest.
16:03No matter what they looked like.
16:04A policy you ignored.
16:06And because you ignored that policy, I endured the worst night of my entire life last night.
16:12All because you thought I was the type of guest that couldn't even stay in my own hotel.
16:17Please, it was an honest mistake.
16:19No.
16:21When you hurt or belittle someone, that's not a mistake.
16:25It's a sign of bad judgment.
16:28And even poor character.
16:31Don't you worry, Mr. Johnson.
16:33I assure you that we won't have this problem again.
16:39Janet.
16:41You're fired.
16:43What?
16:44Please collect your things and leave.
16:47No.
16:48No, I am not going anywhere.
16:53It's good.
16:54What?
16:54No.
16:56Wait.
16:57Please.
16:59No.
17:01So, there's that.
17:04Alrighty now.
17:06So, let's begin the conference.
17:09Let's begin the conference.
17:09Let's begin the conference.
17:10Let's begin the conference.
17:11Let's begin the conference.
17:11Let's begin the conference.
17:12Let's begin the conference.
17:12Let's begin the conference.
17:13Let's begin the conference.
17:13Let's begin the conference.
17:14Let's begin the conference.
17:15Let's begin the conference.
17:15Let's begin the conference.
17:16Let's begin the conference.
17:16Let's begin the conference.
17:17Let's begin the conference.
17:17Let's begin the conference.
17:18Let's begin the conference.
17:18Let's begin the conference.
17:19Let's begin the conference.
17:20Let's begin the conference.
17:21Let's begin the conference.
17:22Let's begin the conference.
17:23Let's begin the conference.
17:24Let's begin the conference.
17:25Let's begin the conference.
17:26Let's begin the conference.
17:27Let's begin the conference.
17:28Let's begin the conference.

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