A man heading to the airport had to call for help after getting stuck in his self-driving taxi as it repeatedly looped a car park
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00:00Okay, why is this happening to me on a Monday? I'm in a Waymo car.
00:04Connected to rider support. This call may be recorded for quality assurance.
00:08This car is just going in circles.
00:10Hi there, Mike. This is Gab. I'm calling from Waymo support.
00:13I'm just calling because I received a notification that your car might be experiencing some routing issue.
00:18Please bear with me while I am...
00:20Yeah, I got a flight to catch. Why is this thing going in a circle? I'm getting dizzy.
00:24Look at what it's doing.
00:27I understand. I'm really, really sorry, Mike. We're currently working with the situation of the vehicle.
00:31Is it circling around a parking lot?
00:33It's circling around a parking lot.
00:36I got my seatbelt on. I can't get out the car.
00:39Has this been hacked? What's going on? I feel like I'm in the movies.
00:43Is somebody playing a joke on me?
00:45And I got a flight to catch.
00:48I understand, Mike. I'm really sorry for this.
00:50We are working with this, but by any chance do you have access to your Waymo app right now?
00:55Uh, yeah.
00:58Okay. Now I'm going to be pulling the car over while we are trying to assist the car.
01:04Hold on just a second.
01:06Oh my goodness. I just better not be late for the flight. You guys are going to take care of the flight.
01:12That part.
01:13I'm really so sorry.
01:14Yeah, because this is crazy. This is crazier.
01:19I apologize. If you have your app pulled up, I need you to tap My Trip in the lower left corner of your app.
01:24Can't you just do it? You should be able to handle it.
01:26Take over the car. You don't need my phone.
01:30I don't have an option to control the car.
01:32Oh my gosh.
01:33I'm really so sorry about this.
01:34Well, can you stop this car?
01:37I am trying to pull it over right now. Apologies.