Delta, Southwest, American Airlines, and United Airlines are being probed by the U.S. Department of Transportation.
Category
🤖
TechTranscript
00:00The U.S. government is investigating some of America's most popular airlines to see why they're being so stingy with their rewards programs.
00:07Delta, American United, and Southwest have to submit reports on their loyalty programs within 90 days.
00:13The government is looking into how the airlines devalue points that travelers earn,
00:18and whether they have hidden or dynamic pricing and extra fees.
00:22Plus, the companies have to share any complaints they've received from customers.
00:25It's the first extensive government look at the loyalty programs, which bring in billions for the airlines every year.
00:31The loyalty programs have come under fire from lawmakers in recent months because of the way carriers can make sudden changes to how points and miles accrue.