State Bank of Pakistan ne sarfeen ki complaint ke liye portal launch kar diya
#statebankofpakistan #portal #bakhabarsavera #arynews
#statebankofpakistan #portal #bakhabarsavera #arynews
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NewsTranscript
00:00 The central bank of Pakistan, the State Bank of Pakistan,
00:06 which is a regulatory authority over the banks,
00:09 has created a portal and an app for the removal of complaints
00:14 called Sunwai.
00:16 Okay.
00:17 Or Shunwai, or Sunwai, whatever you want.
00:19 So, they have started that.
00:21 And through this portal, the Russian digital accounts internationally
00:26 and can file complaints about any banking product or facility.
00:30 Good.
00:31 Okay, look at the benefits of this.
00:33 This is basically a one-window operation
00:35 where you can file complaints against banks, microfinance banks,
00:38 and financial institutions operating in Pakistan.
00:41 And this app is available on both iOS and Android,
00:47 tracking numbers are given,
00:49 and there are a lot of issues related to banks,
00:51 and you don't know, normally they get sorted.
00:53 Nowadays, there are so many scams.
00:55 Do you know what the reason behind the scam is?
00:56 There are calls from different banks.
00:57 You see, if you have your bank statements,
01:01 the undue deductions in them,
01:03 which are silently deducted,
01:05 sometimes you have to tell them to be sorted.
01:08 Sometimes you see the bank statement of the credit card,
01:11 and you think, I didn't spend so much.
01:13 For example, I will tell you one thing.
01:14 What is the amount?
01:15 I had a complaint from my bank, which I will do by going to this portal.
01:18 I had a complaint that my bank people,
01:20 despite my proper spending,
01:23 you know, on the credit card,
01:25 you spend, and after spending,
01:27 you have an amount every month,
01:28 so your annual fee waves.
01:30 Okay, the principle is that when your spending is so much,
01:33 it should automatically settle.
01:35 But it doesn't happen.
01:36 It is a deduction,
01:37 and then I go and check the statement,
01:39 then I have to prompt them.
01:41 It should happen automatically.
01:43 One more thing,
01:45 and it is very interesting,
01:47 that some apps,
01:49 nowadays it is the age of online,
01:51 and people are seeing their bank statements
01:53 through their online banking.
01:56 There are many banks,
01:58 they have a very good app,
01:59 but some banks have such apps,
02:01 on which you will not even know your spending.
02:04 They have such a blank app,
02:06 nothing is mentioned in it.
02:07 You just have to write,
02:08 today we have to fill this form.
02:09 Today I have to download this app,
02:12 and I have to file a complaint against that bank,
02:14 against that app.