Ann-Marie Murray, 55, and her partner were escorted off a Ryanair flight from Tenerife to Bristol on March 28 after struggling to pay for £7 worth of onboard food.
Their Barclays card failed to process the payment, and after offering to withdraw cash upon landing, flight crew refused.
They were accused of refusing to pay and became disruptive, despite other passengers defending them.
Police met the plane on arrival, and they were removed. Later, they found their car’s front bumper smashed at the airport, but the parking company denied responsibility.
Ryanair stated the couple ignored crew instructions and disrupted the flight.
Their Barclays card failed to process the payment, and after offering to withdraw cash upon landing, flight crew refused.
They were accused of refusing to pay and became disruptive, despite other passengers defending them.
Police met the plane on arrival, and they were removed. Later, they found their car’s front bumper smashed at the airport, but the parking company denied responsibility.
Ryanair stated the couple ignored crew instructions and disrupted the flight.
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FunTranscript
00:00Hello, alright? Yes, thank you. Hi. What's your name, sorry? Anne-Marie Murray. Anne-Marie?
00:12Oh, hang on. Yeah. Wait, hold on two seconds. What's your name, mate? I can't wait. I'm
00:20sorry. Right, do you want me to use the toilet? Yeah.
00:28What have you been? Anne-Marie. Is it nice? Yeah, lovely. Yeah, play as America.
00:49Do you know why we've been called? Yeah.
00:56There isn't a problem because my card isn't working and we offered to pay
01:02and the card wouldn't work. They tried it five times but this happened before
01:07to people in front of us, like in December. That is their card machine and they admitted.
01:18Apart from this, how was the holiday? Lovely, yeah. Yeah, it's nice.
01:33It's just really, it's very silly misunderstanding.
01:38And it's happened on those planes before, not with us, with other people.
01:48We'll have a ride back to the terminal.
01:54Yeah, do you want to hold me too?