This is day one of cabin crew training, a nine week ordeal designed and proven to produce the world’s best cabin crew, and of course it comes with the caveat that flying is the safest mode of transport in the world, but that’s largely because of what goes on here behind closed doors.
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Airline’s Dubai training academy opens its doors to Gulf News for a unique insight.
Full Article here:
See more at https://gulfnews.com/videos
Airline’s Dubai training academy opens its doors to Gulf News for a unique insight.
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NewsTranscript
00:00Ever wondered what it takes to become cabin crew on Emirates? Emirates Airline Dubai
00:04Training Academy opened its doors to Golf News for a unique insight.
00:07William Wilson, the Emirates crew's safety instructor, led us through a series of
00:11disaster scenarios, during which smoke and canned screaming was plied into the cabin
00:16as we ran through a sudden decompression, rapid descent, followed by extreme turbulence
00:21and a hard landing. All the while, his soft New Zealand accent, so at odds with panic,
00:25is detailing the particulars of our next catastrophe over a loud speaker whilst sick
00:30rises in our throats.
00:55Once they've got their slide inflated they get into their space called the dedicated
01:13assist space and they tell their passengers to jump and slide, jump and slide, jump and slide
01:19because our goal is to get everyone off the aircraft in under 90 seconds.
01:24Getting everyone off obviously is going to be difficult and challenging but it is again
01:31something that can be done. So the speed is key, the assertiveness is key and that's a huge thing
01:36that a lot of people get surprised by the cabin crew is on a day-to-day basis they see them
01:43like you see with most advertising. Everyone's smiling, everyone's very polite,
01:47we're very welcoming and friendly and that's exactly what we want our passengers to see
01:51on a daily basis. When things go wrong though we need them to swap, we need them to become
01:55these incredibly assertive powerful individuals who can save people's lives and that's what they
02:00do and that's what they have done and we're very proud of them. This is day one of cabin crew
02:04training, a nine-week ordeal designed and proven to produce the world's best cabin crew and of
02:09course it comes with the caveat that flying is the safest mode of transport in the world
02:12but that's largely because of what goes on here behind closed doors. 80 to 100 would-be crew
02:17walk through these doors in Garud every Sunday either to begin training or to fulfill annual
02:22refresher courses and you can tell them apart by the colours they wear. Newbies don red while
02:26returnees are in brown. From 55,000 CVs only 5,000 get the call every year to join an army of 23,000
02:34cabin crew and they are chosen to be just like us averaging from 21 to 29 years old from an
02:39array of countries with language and culture based on passenger need and sector requirement.
02:44On top of this they are taught to have a certain attitude, action, all the etiquettes, presentation
02:49and posture training that you would come to expect of being an ambassador to a brand worth 6.3 billion
02:55US dollars. So in this particular session we give them an opportunity to talk about themselves.
03:00We ask them to talk about their five unique aspects, the languages that they speak,
03:06the food that they eat, a popular landmark perhaps but more interestingly how do they
03:11greet each other. So using greeting as a primary example you may find that you know
03:16in certain culture a greeting may be hi or a certain culture may be handshake or in this
03:21part of the world between a male and female no bodily contact or in some parts of the world
03:26there may not be eye contact even. So when we give them the opportunity to talk about themselves
03:32the rest an opportunity to see oh what is that, how is that different to us. Trained in CPR and
03:37how to deliver a baby, cabin crew are also entrusted with some complicated kit on board
03:42that can relay a patient's vitals back to doctors on the ground or to any medic on board who comes
03:47forward to help. In addition to their skills they're also trained on knowing the contents of
03:54all of their medical resources such as kits and equipment and also including how to use these
04:02items from the kits. So essentially our resources are our cabin crew, medical kits and equipment
04:08on board the aircraft and also they are supported by a team of doctors or a medical team that they
04:14can phone in on the ground if they need. Brian Kinane's security training manager tells us they
04:18are called able-bodied passengers. Well first of all it's important that they're trained to
04:25calm the situation down and not to let it get to the point where we would have to
04:30you know physically restrain someone. So this type of training is last resort stuff,
04:37this is what we train them to do if they really have to. Someone's out of control,
04:42someone's impacting the safety of the aircraft, the other passengers on board. To prove that we
04:48are ushered into a gym with floor mats, mirrored walls and a flip chart detailing in-flight
04:52restraint figures per annum where a smiling martial arts instructor Reza Nabahari promises
04:57to incapacitate me using two fingers. Ashley Hammond, Golf News.