Bennett chats with German Schaub, Director of Marketing & Communications at Amstar
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00:00We're live in Cancun. I mean, this is paradise, Ramon.
00:02It's Bennett on the new 96.5 Dreams Notura Resort and Spa.
00:06And the first person who I got to see upon my arrival in Cancun
00:11was Raul from Amstar.
00:13And we took selfies with like he was like the nicest guy ever welcoming us
00:16to Cancun.
00:18And we have Ramon Schaub from, you know, Amstar,
00:20director of marketing communications.
00:22Thanks for hopping on with me. I appreciate it.
00:24Well, actually, the pleasure is mine.
00:26Thank you. Thank you for having me.
00:27It's really excited to be here.
00:29And it's, you know, awesome to hear that you had a really great experience
00:34during your arrival.
00:35Yeah. Like when we got off the plane, went through customs, baggage claim,
00:38and we see Raul with the sign with a big old smile.
00:41He's cheesing like he was like, you know, being at home.
00:45You know what I mean?
00:46We had that welcoming experience.
00:47And then we were at the resort in like, what, less than 20 minutes.
00:50Like it was the easiest little trip. So it was nice.
00:54Well, that's awesome to hear, because that's that's actually what we do.
00:58Yeah. You know, we we put our best
01:00in such a way that we can deliver that, you know, same experience
01:04to all of our arriving, you know, guests or customers.
01:07So it's really great to know that you have a really good experience.
01:12All our team, you know, works for, you know, make it that when you start
01:16thinking about the volume of passengers we receive, it's also a challenge.
01:20But our team is the best in the destination.
01:23So we do our best and we, you know, we we work for that.
01:27You know, we want to provide airport transportation the.
01:31Seamless way possible.
01:33So it's really good to know that you actually experience that.
01:37And that's, you know, something that actually is the easiest part of our trip.
01:41To be honest with you, I mean, you've been doing this for 35 years now.
01:44So you got this down pat and we were traveling with kids
01:46and you have the car seats and the boosters like you're ready for
01:49whoever is traveling with you, which is so nice as parents to know
01:53that we're going to get there safely and easy as well.
01:55So, well, we actually do.
01:58As you said, no, we have different types of transportation services.
02:02So we have shared, you know, if you want to share the service with other
02:06you know, people traveling to the same destination to a hotel nearby to you.
02:12We have a private, which is your own vehicle.
02:15We will take you to your resort as soon as you get to the airport.
02:19And we have a deluxe version of the transportation, which obviously includes,
02:24let's say, higher tier vehicle together with some beverages include.
02:28And in case you're traveling with kids, right.
02:31We have the booster and baby seats that we can, you know, get prepared for you.
02:36You just need to let us know, you know, that you're traveling with kids
02:38and we will get that set up.
02:40That's so nice. Right.
02:42It's a big peace of mind as a as a parent.
02:44And not only do you do,
02:46you know, back and forth from the airport to the resort,
02:48but you do excursions as well.
02:49Yeah, we do. I mean, we have to start.
02:52We want, you know, people to get the most out of their trip vacation.
02:57Yes, the hotel, you know, it's a, you know, real important component,
03:00but we really want people to explore or experience a destination
03:04beyond the resort.
03:06So what we do is we test
03:10and we prove all the product that say experiences,
03:14tours and excursions that we offer to be sure that the experience
03:19that we are offering is safe.
03:23It's reliable.
03:25And that the tour or experience will be actually exciting,
03:29you know, for people who are making the decision to go out the resort.
03:34It's like the Amstar stamp of approval. Exactly. Yeah.
03:37We that's that's something that actually, you know, make us different.
03:41We ensure that everything that we sell has been Amstar vetted.
03:46Right, right.
03:47Plus, we also work with a third party
03:50and supplier, let's say, that help us ensure that the experience
03:54complies with everything related to safety.
03:57So that's a big deal. Yeah, it's it's comforting for people traveling
04:00and not knowing what they're going to experience.
04:02So that's huge.
04:03That's that's I mean, that's right now.
04:05I think that we as the destination experts
04:09have the responsibility to one, listen to our customers,
04:14understand, you know, why are they traveling
04:16and what they will like to do in the destination,
04:19understand, you know, what they are searching for.
04:22Right, right.
04:23And based on that, we recommend what's, let's say,
04:27more suitable for every type of traveler.
04:30So so that they can, you know, enjoy the destination in their own way
04:35based on the different, you know, type of experiences
04:38that we can recommend for them.
04:41That's amazing.
04:41Herman from Amstar, thank you so much for hopping on the show.
04:44And if you ever come to Philadelphia, I'm going to try to welcome you
04:46as great as Raul did from Amstar when we got here to Cancun.
04:49I'm going to try my best.
04:50I'm not sure if I'm Raul material, but when you come to Philly,
04:53it's home there for you as well. All right.
04:55Well, thank you for having me.
04:56And again, if somebody wants to learn more about about Amstar
05:00and the experiences that we have in destination, please visit
05:04AmstarDMC.com or follow us on our social media. Awesome.
05:07Thank you so much, Herman.
05:08Live from Cancun dreams into our resort and spa.
05:11Appreciate it. Thank you. See you soon.