Pahirapang pag-book at pagkansela ng mga driver, reklamo ng mga pasahero sa mga transport network companies; Sinita sa pagdinig ng Senado

last year

Sinita sa pagdinig sa Senado ang mga transport network company dahil sa iba’t ibang reklamo ng mga pasahero tulad ng pahirapang pag-book at pagkansela ng mga driver.

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Transcript

00:00Transport network companies were criticized by the Senate

00:04because of the complaints of passengers

00:06such as the difficulty in booking

00:08and frequent cancellations of drivers.

00:10MAV Gonzales pointed this out.

00:16You should buy food.

00:18The government should impose

00:20the maximum fare.

00:24Massages are too expensive.

00:26It's hard to book.

00:28The complaint of many passengers

00:30especially this holiday season

00:32was heard by the transport network companies

00:34in the Senate earlier.

00:36If it's rush hour

00:38and it's raining,

00:40why is it so hard to book?

00:42We lack

00:44the supply of drivers on road

00:46especially when it comes to

00:48rush hour.

00:50Many do not travel

00:52and others

00:54let traffic pass.

00:56They should be incentivized.

00:58Drivers also complained of frequent cancellations.

01:02If a customer cancels

01:04three times,

01:06what is their sanction?

01:10Do they have a similar consequence

01:12just in case they cancel?

01:16Sometimes, it's suspended from the platform

01:18or banned from the platform.

01:22Especially if

01:24there is a habit of the driver

01:26for collective measures,

01:28we make sure that he is called

01:30to the office.

01:32When it comes to motorcycle taxis,

01:34the app often turns off during rush hour.

01:36According to a consumer group,

01:38he experienced that some riders

01:40used GoColoroom

01:42and he was allowed to ride

01:44but the booking was not in the app.

01:46It will not register

01:48in the system of Angkasa app

01:50and Joyride.

01:53There is a mechanism

01:55to protect

01:57the passengers like us.

01:59Angkasa app

02:01has a fraud detection system

02:03to track the riders

02:05who open and close the app.

02:07We check if we have

02:09been banned based on that.

02:11Another problem is that

02:13it is difficult to book

02:15when there is a discounted passenger

02:17like PWD, senior citizen or student.

02:19It is very clear that

02:21who is absorbing

02:23the 20% discount?

02:25This year

02:27the app was implemented

02:29I don't know what month it was.

02:33It is the drivers

02:35who are taking the credit.

02:37That's why the drivers are refusing

02:39because the drivers said

02:41they will absorb it.

02:43There are those who are abusing

02:45the discount.

02:47The students from the club

02:49will show their ID and ask for a discount.

02:51The others are using their ID

02:53and they will not ride.

02:55According to LTFRB,

02:57they have a memorandum of agreement

02:59with TNC like Grab

03:01that they should be the one who is absorbing the discounts.

03:03Before we award them the franchise,

03:05the 20% discount

03:07shall be shouldered

03:09by the TNC

03:11regardless of whether it's Grab or any other TNC.

03:13Explained by Grab,

03:15they are just following the memo

03:17on November 4, 2018-004

03:19that the driver is the one who is absorbing the discounts.

03:21According to the senators,

03:23the TNC should be the one who is paying for it.

03:25Grab promised

03:27that it will consult with LTFRB.

03:29On the surge in passengers,

03:31Grab said

03:33that 80% of the passengers

03:35will go to the drivers

03:37when there's traffic, rain, and Christmas.

03:39They are also giving additional incentives

03:41to the drivers who are taking the price surge.

03:43That's why the drivers are refusing

03:45to remove the surge.

03:47What we are asking for

03:49is because

03:51it's really hard to travel now

03:53because of the traffic

03:55and the high price of gasoline.

03:57What we are asking for is

03:59not to reduce the surge

04:01because it's also important

04:03for us

04:05so that our income is worth it for our families.

04:07For GMA Integrated News,

04:09Mav Gonzalez,

04:11for 24 Hours.

04:15For GMA Integrated News,

04:17Mav Gonzalez,

04:19for 24 Hours.

Pahirapang pag-book at pagkansela ng mga driver, reklamo ng mga pasahero sa mga transport network companies; Sinita sa pagdinig ng Senado | 24 Oras

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