Stourbridge residents have had their say on the long-awaited new police base that opened six days ago - but is not open to the public.
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00:00What do you think about the fact that this new station has been introduced, established, but people can't actually go in there to report crimes, you still have to call 101 or do it online?
00:09The way the police service is at the moment, it wouldn't at all surprise me, and that's from a retired cop.
00:16I just think it's very, very sad if people can't interact with a police officer, particularly when they need to report something, because it's a big deal for them.
00:27And having a face-to-face, something that you can go straight away.
00:31It's big to a human.
00:32It's big to a human, because also a lot of people can't, they don't have online, maybe they're...
00:36That's right, yeah.
00:37So yeah.
00:38Thanks to officers.
00:39I know, what do you think of that?
00:41So how do you do it?
00:42Well you just have to go online or call 101.
00:44So something can happen immediately and you just can't, you can't, you have to...
00:48You can't go into the police station.
00:49Well how is that supposed to be a good service for the public? I don't understand that.
00:53Do you need immediate help or want something to be written down or noted or legalised?
00:57I don't really know the things about that.
01:00That's weird.
01:01A long-awaited Stourbridge police station has opened.
01:04Oh has it?
01:05Yes, but people can't actually go in there to report things to an officer.
01:09Oh yeah.
01:10You still have to do, no one can actually go in.
01:12Yeah.
01:13What are your thoughts on that?
01:14Well, what's the point really?
01:17You know, I mean, it's an actual police station with a front door and everything like that.
01:23So why couldn't you go in to report stuff?
01:26Yeah, you still have to report things online or by calling 101.
01:29Well not everybody has online access to you there.
01:32Yeah.
01:33So yeah, that doesn't make sense to me.
01:36It would be more...
01:38Practical to open it properly as a community police station.
01:43Yeah.