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00:00The future of our hometown is in the hands of companies that are growing in their hometowns around the world.
00:10We support everyone who is working hard.
00:12The future of our hometown.
00:30Let's try it for the first time. I wonder how far we can go.
00:37It doesn't matter if it's all over the place.
00:41My everything.
00:54Good evening. The future of our hometown has begun again tonight.
00:57This program is brought to you by Nihonbashi Kabuto 1 and Book Lounge Kaburu.
01:02Starting today, we will have a three-week special program to solve the shortage of people.
01:09I've never paid attention to that.
01:12I have a relative who runs a restaurant.
01:16I just heard the other day that he doesn't have a part-time job.
01:22We're going to solve the shortage of people with a system.
01:24And the other company is going to use tourism to solve the shortage of people.
01:28That sounds interesting.
01:30First of all, we'll start with a company like this this week.
01:33Please take a look.
01:35The shortage of people is a problem in each industry now.
01:40There are various reasons for the shortage of people, such as the aging of small and medium-sized businesses, mismatches in human resources, and changes in working methods.
01:50According to a survey conducted by Persol, 17.75 million hours of unemployment was found in Japan every day in 2035.
02:00This is equivalent to a shortage of 3.84 million people.
02:07The company that developed a system to solve such a shortage of people is the star of the night.
02:14It's Touch2Go.
02:19It's a venture company that just opened in 2019.
02:24How do you solve the shortage of people?
02:28I asked Mr. Akutsu, the CEO of the company.
02:32For the first time in Japan, we, Touch2Go, provide a system that allows people to sell things without having to pay for them.
02:40With this system, we provide a solution to solve the shortage of people in the world.
02:46This is the store in Takanawa Gateway Station.
02:54When I went inside, there was no clerk.
02:59I went through the gate at the entrance and went into the store.
03:04I took the product in my hand and stood in front of the accounting monitor at the exit.
03:10Please check if the product you are holding matches the list on the screen.
03:15If you make a mistake, please touch the next button.
03:18The selected product was displayed just by standing in front of the monitor.
03:25In a normal register, the clerk will read the barcode of the product.
03:30However, if you have an unmanned payment system, you don't even have to do that.
03:36How does this system determine the product?
03:41If you use our system, you can save about 75% of your income.
03:51Our system allows us to operate a store that requires three people.
03:59An unmanned payment system that can be operated by a small number of people.
04:05Tonight, we're going to take a look at the latest system to solve the shortage of people.
04:11Yuka, you knew about this, right?
04:13Actually, I've been here a few times.
04:17When my grandparents came out of Ishikawa, I took them here to brag about it.
04:22It's like a tourist attraction.
04:23My grandparents were scared.
04:25What does that mean?
04:26It's true. It's the future.
04:28Tonight, we have Tomoki Akutsu, CEO of Touch2Go.
04:35Nice to meet you.
04:41Touch2Go is the name of the company.
04:45That's right.
04:46Did you really name it that way?
04:48At first, I wanted to make it easy for customers to understand.
04:52So I named it Touch2Go, which means you can go just by touching a watermelon.
04:56No hesitation.
04:58But 2019 is a recent story.
05:01That's right.
05:02Actually, I was an employee of JR East Japan.
05:05So I've been experimenting since 2017.
05:08And in 2019, I decided to turn this into a business.
05:12Did you know you could make a gateway station?
05:14That's right. I decided to do something new with Takana Gateway.
05:19Why did you decide to do this?
05:21Were you able to imagine the shortage of people?
05:23After I joined JR East Japan, I used to be a convenience store owner at New Days.
05:28And when I started a beverage vending machine company,
05:31there weren't enough people at the convenience store at the time.
05:34I could sell beverages, but I couldn't sell food.
05:37And there were a lot of customers who came at the last minute, so it was a tough job.
05:41I had to buy it quickly because it was early in the morning.
05:43I wanted to solve the problems of my past experience.
05:47That's where I started.
05:49Wow.
05:50And now you're one of the tourist attractions.
05:52That's right.
05:53I heard it as a tourist attraction.
05:55But you're the one who's working.
05:57You have to solve this somehow.
06:00Did you really feel the shortage of people from that time?
06:04That's right.
06:05It's been about 20 years since I was at the site.
06:08Since then, I've quit my part-time job right away.
06:11And I had to run to the store manager when I was told I was coming.
06:15There were a lot of such problems.
06:17I hear from customers that it's even more difficult now.
06:20I want to solve this as a social problem.
06:23Including aging and dementia?
06:26That's right.
06:27I think the biggest problem is that the number of people working is relatively low.
06:31But you've really started to see people from overseas lending their power.
06:37Yes.
06:38That's right.
06:39I hear a lot that it's not easy for foreign workers to come to Japan because it's so cheap.
06:46Is that system compatible with Japanese and English versions?
06:51That system is compatible with about five countries.
06:54Wow.
06:55If you touch it on the screen, you can hear the voice or display.
06:58It's more powerful than I work.
07:00That's amazing.
07:01It's reliable.
07:02Yes.
07:03After this, we'll take a look at the secret of the unmanned payment system.
07:09In order to find out the secret of the unmanned payment system,
07:13Mr. Akutsu guided me to a store in Takanawa Gateway Station.
07:20I went through the entrance gate and went into the store.
07:25I got the product and stood in front of the accounting monitor at the exit.
07:33You can see the selected product just by standing in front of the monitor.
07:39The unmanned payment system allows you to pay without reading the barcode.
07:45You can also return the product you have once to the shelf and return it without purchasing it at the exit.
07:56You can do that, too.
07:58Of course, if you can't find the product you want to buy, you can leave the store as it is.
08:06How does this system determine the product?
08:11This store has been chasing people with a camera on the ceiling since the customer entered the store.
08:17It detects the movement of the customer and the space.
08:20There is also a sensor on the shelf that detects the movement of the product.
08:24The system uses these two data to determine what the customer took and returned in real time.
08:31There are dozens of AI cameras on the ceiling of the store.
08:36These cameras detect the person who came in from the entrance and the product they got.
08:44In addition, sensors that detect the weight are installed on the shelves of each product.
08:49This is how they know the weight of the product.
08:53Basically, we set the weight of the product.
08:57If the weight of one product decreases, it decreases.
08:59If it is returned, it is added.
09:02If one product decreases, the weight of that product decreases.
09:06By doing so, you can see the number of products you have.
09:12Also, light objects such as sweets have sensors on the silver part of the product.
09:20You can measure the number of products without any problems.
09:24With an unmanned payment system, this is also possible.
09:28When a customer gets a product, it detects what they have.
09:33After that, there is no need to scan.
09:35You can put it in your bag.
09:38Even if you put it in a plastic bag, it will automatically show the name of the product when you put it on the wall.
09:42Even if you put it in a bag, you can easily shop.
09:47Is that really possible?
09:51In fact, the program staff, SOMEA, puts the product in a shopping bag and buys it.
10:01It's hard to choose.
10:02First, the drink.
10:09Put the bread in the bag and go out.
10:14And...
10:25On the accounting monitor, the product in the shopping bag was displayed properly.
10:31This store has been open for about 4 years.
10:33There are many customers who put things in their shopping bags in the morning and go shopping.
10:39However, there is one problem here.
10:43Some people leave the product as it is.
10:48There are several reasons.
10:50The first is that the gate does not open unless the shopping is completed.
10:53Basically, it is impossible to leave the store with the product.
10:57The second reason is that we keep an eye on the store at the call center.
11:01We keep an eye on the store with the eyes of people.
11:04The third reason is that we have data on who left the store at what time and what minute.
11:10In that sense, we prevent people from leaving the store at 3 o'clock.
11:14We are aware that so many people are watching us.
11:18We have been evaluated that there are fewer people leaving the store than there are friends.
11:25Although it is deserted, there are more than 10 AI cameras on the ceiling.
11:30It seems to be connected to the ability to prevent people from leaving the store.
11:35We are thinking of creating a system that can be used by my mother as the company's mission, vision, and value.
11:41However, there are many foreign startups that register as a member on mobile and enter the store with a QR code.
11:50However, it is cumbersome to register.
11:53In that sense, we are making this system so that you can enter the store without having to buy anything.
12:03I often hear that the self-service rate is not very high.
12:07We don't lend work to customers.
12:10We are trying to make it convenient and comfortable for customers to buy things.
12:16Self-service leads to scam leaks and unwanted items.
12:21As an operator, I think it is our role to eliminate such loss.
12:28Let's talk to the person who uses the touch-to-go unmanned payment system.
12:35I was able to choose and pay smoothly.
12:39I think I was able to go smoothly because I was stress-free.
12:43I felt like I was in the future.
12:47I was very happy.
12:48It was very smooth.
12:49I just took a picture and sent it.
12:52I felt like I was in the future.
12:56I felt like I was in the future.
12:59It was easy to shop.
13:01I've been using it for a long time.
13:04At first, I was worried that there would be a wrong display.
13:10However, there was no such thing.
13:12I was able to shop with confidence.
13:15You can see it slowly.
13:17You don't have to look at the store staff.
13:20I think it's modern.
13:22With self-service, it takes a long time to operate.
13:27However, it was easy to understand.
13:29I felt it very quickly.
13:31It was easy.
13:33Anyone can easily use the unmanned payment system.
13:37Other than this store.
13:40Family Mart, a convenience store, has introduced our system.
13:47In 2021, we started a business partnership with Family Mart.
13:53The store, which will be the first store to be introduced in Marunouchi, was open.
13:58Family Mart.
13:59We have a limited number of customers in a small area.
14:05I wanted to open a store.
14:07There are two problems when opening a small store in a small area.
14:14First, there was a shortage of personnel.
14:20By using the system, we can reduce the cost of personnel and staff.
14:32I think it's very effective.
14:36There are many unmanned cash registers.
14:38In addition to the fast speed of cash registration,
14:43cashless payment is also possible.
14:47Cash payment is also possible.
14:52It is very helpful that all customers can use it.
14:58The biggest advantage of Family Mart is that
15:01normally, you have to spend about 500,000 yen to open a store.
15:05However, we are in between a vending machine and a convenience store.
15:08You don't have to go to a friend's store to sell.
15:12You don't have to go to a convenience store to sell.
15:15When you hear the system, you tend to have a high image.
15:18However, we provide it at a very reasonable price,
15:21so you can use it for hundreds of thousands of yen a month.
15:24When we introduce our system,
15:26we can reduce the cost of personnel and staff by about 75% compared to existing stores.
15:31I think that's the advantage of the introduction.
15:33The system is characterized by the fact that
15:36one or 0.5 people can operate a store that normally requires three people.
15:41Basically, you have to do the delivery by hand,
15:44so you have to do the delivery by hand.
15:47Other than that, even if there are no people,
15:49customers can pay with our automatic recognition.
15:52We also monitor the tempo at the call center,
15:55so basically, the store is running on personnel only when delivering.
16:00The cashless payment system, which started in 2020,
16:04has now been introduced in more than 200 places nationwide.
16:10The latest system that is beginning to spread.
16:14What is the future of Akutsu?
16:17We want to make this system an infrastructure for life.
16:21Basically, since the production age will decrease from now on,
16:24we can't maintain the store as it is now,
16:26and there will be fewer people who eat and work with customers.
16:29In such a case, we want to maintain a world where you can shop in a small package,
16:34so we want to function as an infrastructure that supports the lives of customers.
16:38The cashless payment system that solves the shortage of people.
16:42The day when it becomes a new infrastructure may be just around the corner.
16:48After this, the back side of the cashless payment system will be revealed.
16:56I thought the cashless payment system was really innovative,
17:01but what was the most difficult thing to make?
17:06The most difficult thing was to chase people without losing sight of them.
17:10In the case of marketing, you can catch people even if you lose sight of them for a moment,
17:15but in our case, for example, if you lose sight of people who have sweets,
17:18you won't know what they have, so it's very difficult not to lose sight of them even for a moment.
17:23There are customers who bring a baby car,
17:26there are people who bring a big bag,
17:28there are people who hold their children and release them,
17:30and you have to follow the patterns of various customers.
17:33It's a trial and error process.
17:36So if a lot of people come at once, is there anything difficult?
17:41Now we can enter without a limit on the number of people.
17:44In the Takana Gateway, there are a lot of customers at the construction site,
17:49but there are about 220 customers in an hour in the morning.
17:52And there are people in similar clothes.
17:54Yes, so everyone is in a hurry in the morning, so they come in and buy.
17:57Is it okay?
17:58Yes, it's still running stably.
18:01It seems that the number of stores that run 24 hours a day,
18:05such as convenience stores in the morning,
18:07is increasing because there are more people in the daytime
18:10and more people in the evening.
18:14That's right.
18:15I used to work at Aomori for about 5 years.
18:18Tohoku is the most advanced city in Japan,
18:21but there are fewer people and it is a shutter street in front of the station,
18:24so it is difficult to maintain the pace.
18:26In that sense, opening a shutter street
18:28and making it possible to go home without people
18:30is exactly what is required from the local area.
18:33There was a video saying that 50% of the products are made by hand,
18:37but in the Takana Gateway,
18:39are you hiding in a place where you can't see the store staff?
18:42Yes, I'm hiding.
18:43Are you hiding in the back?
18:45The Takana Gateway handles alcohol,
18:48so I have to check my age,
18:50and one part-time worker is behind me.
18:53Oh, you're hiding in the back.
18:55In the Family Mart store,
18:57the stores that don't handle alcohol or tobacco
18:59are operated by the nearby store staff
19:01who sometimes go there,
19:03pick up the goods, and go home.
19:05Basically, there is no one in the store.
19:07There was a video of the Family Mart.
19:09What other places do you use
19:11when you go outside the Family Mart?
19:14Yes.
19:15If you go to a supermarket,
19:17you can use it as a Tokyo store,
19:19or a Kinokuniya store.
19:21Supermarkets are the same.
19:23For example, you can use it as a package
19:25when you go to a supermarket.
19:27I see.
19:29Also, at the N.A. Festa,
19:31it's hard to gather people at the airport,
19:34so we use the N.A. Festa
19:36to sell souvenirs at Haneda Airport.
19:39Oh, it's that popular?
19:41Yes, little by little.
19:43This year, TOUCH2GO
19:45introduced the first unmanned system
19:47in Japan to a certain place.
19:49A certain place?
19:51Yes, a place that has never existed before.
19:53We'll tell you more about it next week.
19:55Let's hear it now.
19:57Please wait for it.
19:59See you next week.
20:23Watch the latest episode on TVER.