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00:00I think running a friendly environment, welcoming people in all the time, having very loyal, fantastic locals that come in, and regulars, and we keep our staff a long time, so that helps as well, we have very good staff.
00:22People want to see a familiar face when they come down the village hub.
00:25And I think generally just being friendly.
00:27We've always been hands on, whatever needs doing, we will be washing up, we'll be cleaning toilets, we'll be doing everything that needs doing, so you can't ask a member of staff to do something you wouldn't do yourself.