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Breaking news and stories from the Philippines and abroad:
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TikTok: https://www.tiktok.com/@gmanews
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NewsTranscript
00:0017,000 pesos instead of 1,700 pesos was paid by a family for their electricity bill this July.
00:11Because they had a hard time getting a refund, they asked your Kapuso Action Man for help.
00:21The family of Jose only paid 2,000 pesos for their electricity bill for the month of July this month.
00:30The family of Jose only paid 2,000 pesos for their electricity bill for the month of July this month.
00:32I got 17,000 pesos.
00:34The bill that we will pay is 1,700 pesos.
00:37Like us, that is a big amount.
00:40We need that kind of money to pay for my son's tuition fee.
00:47They talked to Miralco and they got a refund for the amount they paid.
00:51But what Miralco said is that they will not refund us if our payment is too much.
00:59What they will do is to deduct from our monthly bill.
01:03So how many months are we going to pay?
01:08Your Kapuso Action Man broke down at Miralco.
01:10In addition to overpayment, this is usually deducted automatically from the next electricity bill of the customers.
01:19But on the occasion that they want to get a refund for their payment, this process will be delayed.
01:25Like what happened to the family of Jose.
01:27They paid through e-wallet or third-party payment channel.
01:31That's why they need to go through the verification process before the refund can be processed.
01:40Miralco also reminded the customers that the details they will give will be correct when they will pay to avoid fees.
01:47With the help of your Kapuso Action Man, Miralco was able to return the amount they paid to the family of Jose.
01:55I am very thankful to you.
01:57Finally, my complaint to Miralco was actioned.
02:00I got my check, my refundable.
02:08Mission accomplished Kapuso.
02:10For your information, send it to Kapuso Action Man Facebook page.
02:14Because in case of complaint, abuse or mistrust, your Kapuso Action Man has the right action.
02:20Literal, the smelly and smelly water that is flowing from a manhole in Tondo, Manila is a headache.
02:29It is also dangerous for motorists.
02:31That's why your Kapuso Action Man has found a solution.
02:38A channel that is filled with water.
02:40The smelly and smelly water is flowing from the manhole.
02:50That's what residents are complaining about in the middle of Pampanga Street in Gagalangin, Tondo, Manila.
02:56It is a headache.
02:57The smell is in my head.
02:59Everything is there.
03:01Maybe it is closed.
03:03That's why it is like that.
03:04The place was also hit by an accident.
03:07The water is flowing.
03:08It is spreading there.
03:09It is leaking.
03:11The water is leaking.
03:12Even the teachers, it is a bit slippery.
03:15It is flowing there.
03:17Even though, another drainage nearby is dangerous for motorists.
03:22There was a disaster.
03:24Because it was too muddy.
03:26Their round metal.
03:29It became muddy.
03:30But we just covered it with a sack.
03:34Your Kapuso Action Man fell in Manila.
03:37They signed a part of their Interceptor Box System Project,
03:41the manholes that were made in 2022.
03:45Based on their investigation, stormwater overflowed from the manhole
03:50following the damage to the drainage system in the area.
03:53To solve the problem, the Manila Declogging Team immediately deployed
03:57to ensure that the wastewater in the Interceptor Box System and sewer lines flows properly.
04:04They also helped the people of DPWH and the Local Government of Manila
04:08in the declogging of the damaged drainage.
04:11The group obtained 12 bags of garbage.
04:14They also asked their contractors to fix the damaged manholes.
04:19They explained that it might overflow due to vehicle traffic and weather conditions.
04:25All those who are thankful are complaining.
04:32Mission accomplished, Kapuso.
04:34For your complaints, just send it to the Kapuso Action Man Facebook page.
04:37Because, no matter what kind of complaint, abuse or violation,
04:40there is always a right action from your Kapuso Action Man.
04:43www.kapusoactionman.com