Aired (July 13, 2024 ): Maglalakas-loob ka bang tulungan ang isang service staff na pinapahiya ng isang customer? 'Yan ang ikinasa naming social experiement. Panoorin ang video.
Hosted by Vicky Morales, ‘Good News’ is a weekly newscast that rounds up the trending feel-good stories in the Philippines and offers D-I-Y fashion tips and affordable healthy recipes for Kapuso viewers on a budget. #GoodNews
Hosted by Vicky Morales, ‘Good News’ is a weekly newscast that rounds up the trending feel-good stories in the Philippines and offers D-I-Y fashion tips and affordable healthy recipes for Kapuso viewers on a budget. #GoodNews
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00:00Dear fellow citizens, are you in favor of a straw-less policy for the restaurants?
00:04Because of this, a manager poured soft drinks on a customer.
00:10A manager talked online about a picture of a fast-food chain
00:15where you can see his wet uniform.
00:18He poured soft drinks on a customer.
00:22The reason?
00:23He was angry that he can't give him a straw
00:26because of the straw-less policy.
00:29The netizens joined in the comment section.
00:33There are a lot of entitled people now.
00:35Do you know who the heroes are?
00:36It's like dining for the first time.
00:38Those are the rich Filipinos.
00:39I can't do that. I'll pour soft drinks.
00:42Of course, I'll react.
00:44Maybe the customer's head is hot, that's why he did that.
00:47It's better if the apology is longer.
00:49Whether it's a customer or a manager, we're all the same.
00:52This kind of nonsense was also experienced by Juna's service crew.
00:57This customer had a long drive-thru.
01:00His request was that there should be no dressing.
01:03The cashier was also shaking at that time.
01:05So, he didn't inform the other window.
01:08As soon as he got the dressing, he went back to the drive-thru.
01:11Then, he poured it on his face.
01:13My staff was shocked.
01:15I said, we can change the product right away.
01:18But let's not do it to the point that we'll embarrass our people.
01:23If you are the one who will witness this scene,
01:26will you be sorry?
01:29Let's go with our customer,
01:31Ma'am, can I have a straw?
01:33and pretend to be a service worker.
01:35Ma'am, I'm sorry.
01:37We don't have a straw here. We're strawless.
01:40No, we can't not have a straw.
01:42Then, I'll drink this.
01:47The acting starts.
01:49Hello, ma'am. Here's your order.
01:53Yes.
01:55Ma'am, can I have a straw?
01:57Ma'am, we don't have a straw here.
02:01Huh? Why don't you have a straw?
02:03This woman on the other table noticed the commotion right away.
02:07We don't have a straw. It's our policy that we don't have a straw.
02:11Ma'am, how can I drink this if we don't have a straw?
02:14How can I drink this now?
02:18We don't have a straw.
02:19Then, I'll drink this.
02:23Ma'am, we don't have a straw.
02:24We only have a straw.
02:26The woman seems to be ready to defend our customer.
02:31This man even went out to eat.
02:35Where is he going?
02:38Okay, let's reveal it.
02:45My heart was beating so fast.
02:48I was so angry. I wanted to help her.
02:51Especially when he poured water on her.
02:53I felt that he was being too much.
02:56It's good that he told me this.
02:58Because if not, I would have been seen nationwide.
03:03I would have been mad at her.
03:07We don't have a straw in the car because we're going to give it to the customer.
03:12My friend is a very helpful person.
03:15He thought of going out to the car to get a straw.
03:20Good job, Kuya!
03:22Spread the positivity!
03:25But what if the source of the defeat is not the store policy?
03:30For example, the manager will talk to our customers
03:34whose voices are a bit weak.
03:37But they will be offended
03:39and will deliberately throw away their food.
03:43Customer is always right, right?
03:45In 3, 2, 1, action!
03:49Call him!
03:50I've been calling him for a while.
03:51He's not responding.
03:53You're late. You should have waited for them.
03:55Hey, I'm still here.
03:58At least, I was the first one to go to them.
04:00That's why our sister asked us not to go to them.
04:03That's why, right?
04:05What about the ones who are late? They're more annoying.
04:07But at least...
04:09Sir, ma'am, I'm sorry.
04:11Can you please lower your voice?
04:13Because it's embarrassing for the...
04:15Huh?
04:16This is a public place.
04:18It's not prohibited to be here, ma'am.
04:20Sir, other customers are getting distracted.
04:23No, ma'am, you don't understand.
04:24We just met again.
04:26This woman is already affected by the defeat.
04:30Hey, guys!
04:31Your voice is too loud, ma'am.
04:33You're breaking the trip, sis.
04:34Do you know that?
04:35You're breaking the trip.
04:36We're just going home, ma'am.
04:37We still have a long way to go.
04:38Our customer is already affected by the acting.
04:42It's so annoying.
04:43I don't want that anymore.
04:48It's so annoying.
04:49I don't want that anymore.
04:50I feel like you're spilling too much water on the manager.
04:54Maybe, it's better if we just have a good talk, right?
04:58I don't think anybody deserves to be treated that way.
05:01Service worker or not.
05:03Like, we respect each other.
05:09Maybe, they have a lot on their mind.
05:11When it comes to an individual,
05:13they have temper tantrums,
05:16irritability,
05:17frustration,
05:18their ways of showing their emotions can be unhealthy.
05:23It's called displacement.
05:25When it comes to their staff,
05:26their anger and emotions are displaced.
05:30De-escalate now.
05:31And be the bigger person in these situations.
05:35According to Article 2217 of the Civil Code of the Philippines,
05:39anyone can experience moral damage
05:42like physical suffering,
05:44mental anguish,
05:45serious anxiety,
05:46fear,
05:47and other similar symptoms
05:49are against the law
05:51and can be punished for the damage.
05:55Despite these incidents,
05:57food stories are still spreading
05:59that have good intentions.
06:02Like this man,
06:03who asked for water in his food,
06:05but what was given to him
06:07is not just a drink,
06:08but also food.
06:10What does my father need?
06:12Later, he approached the counter area
06:15and asked for water.
06:16I asked him,
06:17Father, are you hungry?
06:19He said,
06:20if you're going to give it to me,
06:22I don't have a problem.
06:23Just sit down.
06:25I'll take care of it.
06:27That's why, my fellow countrymen,
06:29let's do our best to address
06:31all of our neighbors.
06:34Rich or poor.
06:36Young or old.
06:38Because respect
06:40is not given to
06:42people.
06:45We are all human.
06:47We are all human.
06:49We are all human.
06:51We are all human.
06:52We are all human.
06:53We are all human.
06:54We are all human.
06:55We are all human.
06:56We are all human.
06:57We are all human.
06:58We are all human.
06:59We are all human.
07:00We are all human.
07:01We are all human.
07:02We are all human.
07:03We are all human.
07:04We are all human.
07:05We are all human.
07:06We are all human.
07:07We are all human.
07:08We are all human.
07:09We are all human.
07:10We are all human.
07:11We are all human.
07:12We are all human.
07:13We are all human.