Artificial intelligence (AI) can increase the effectiveness of public service delivery in government agencies and ministries, says Communications Minister Fahmi Fadzil.
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00:00Ladies and gentlemen, we all share a future where connectivity is seamless, ubiquitous,
00:17inclusive, where technology serves as a catalyst for social and economic development.
00:24In the future, digital connectivity will be available to everyone, regardless of their
00:29background, location, and its transformative power will be accessible to all.
00:35Our vision is to transform Malaysia into a nation that is competitive, competent, prosperous,
00:42driven by the power of digital innovation.
00:45And in the process, we aim to ensure that our digital infrastructure is robust, accessible
00:51and secure, providing a solid foundation for our society to thrive in the digital age.
00:58To accelerate our vision of a connected future, we are committed to driving technological
01:02progress at an unprecedented pace, ensuring Malaysia's leadership in the digital era.
01:08The driving force behind this progress is undoubtedly 5G technology, which is fundamental
01:14to Malaysia's goal of becoming a leading digital nation.
01:18The power of 5G lies in its ability to unlock the potential of technologies such as mobile
01:24edge computing, AI, cloud and Internet of Things, enabling groundbreaking innovations
01:31in smart cities, digital healthcare, e-learning and much more.
01:36By embracing digital innovations, we can transform and improve government administration, increase
01:42efficiency, productivity and sustainability.
01:46By leveraging AI to automate processes such as data entry, application processing, record
01:53management and storage, we can not only save time and resources but also reduce the likelihood
01:59of human error.
02:01Civil servants can enhance their digital competencies and agility and advance their careers by using
02:07their time to complete these tasks to upscale and retrain.
02:12To ensure the successful implementation of e-government initiatives, it is essential
02:16to cultivate digital competencies, which will enable us to effectively deliver public services
02:22through digital channels.
02:24This will enable civil servants to respond to public needs more quickly, enhance citizen
02:29satisfaction and ultimately lead to increased transparency, compliance, reliability and
02:36accountability.
02:38Right now in Parliament, members are debating the latest report by the Auditor General.
02:45I will after this be returning to Parliament to listen in on the debates.
02:50In this day and age, one wonders why it would take so long, for example, to look through
02:59the financial records of different government agencies or departments.
03:04Why should we, in this day and age, still have to wait so long?
03:18Can that process not be faster?
03:21Is there a way to use AI to help the Auditor General in her work?
03:27I welcome and celebrate any effort, any ideas, any suggestions by members of whether it's
03:37the telecommunications technology companies like Cellcom DG, no longer telcos but telco
03:43tech companies, as well as your many partners.
03:48If there are ways in which the government can employ, use and embrace technology such
03:56as AI to enhance governance processes, please let us know.
04:02This Cellcom DG Experience Centre is a vital step towards realising our vision of a digital
04:09and innovative Malaysia.
04:10It provides a platform to showcase our progress and inspire others to push the boundaries
04:15of what's possible.
04:16As a hub of innovation, I believe that it will foster partnerships and collaborations
04:22across industries, academia and government, catalysing the growth of a thriving digital
04:29ecosystem.